What is Soffront on-premise CRM?
You have complete control over customization and integration, apply your own corporate compliance and IT security policies, and enjoy a lower operating cost compared to hosted over a period of 4-5 years.
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Benefits and Insights
Why use Soffront on-premise CRM?
Key differentiators & advantages of Soffront on-premise CRM
- Offer support from multiple channels using your website, email, phone, and chat
- Provide a 24×7 self-service a customer portal to your customers
- Define and follow a support process that works for you
- See complete information about a customer in one page
- Define and measure Service Level Agreements (SLAs)
- Get timely, fact-based insight into the entire customer support process
- Track customer projects from a central location
- Use either waterfall or agile project methodologies
- Get complete visibility on projects includes due dates and resource availability
- Measure project progress using powerful gantt charts
- Track time spent on projects using time tracking
- Manage change requests and approvals
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