Benefits and Insights

Why use Soffront on-premise CRM?

Key differentiators & advantages of Soffront on-premise CRM

Automate Service
  • Offer support from multiple channels using your website, email, phone, and chat
  • Provide a 24×7 self-service a customer portal to your customers
  • Define and follow a support process that works for you
  • See complete information about a customer in one page
  • Define and measure Service Level Agreements (SLAs)
  • Get timely, fact-based insight into the entire customer support process

Automate Projects
  • Track customer projects from a central location
  • Use either waterfall or agile project methodologies
  • Get complete visibility on projects includes due dates and resource availability
  • Measure project progress using powerful gantt charts
  • Track time spent on projects using time tracking
  • Manage change requests and approvals
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