What is Social CRM?
Social CRM is about conducting customer service on the Web so that conversations your customers are having about you become a dialogue with you. It provides customers and companies alike with unprecedented access to each other, but therein lies the corporate challenge.
Benefits and Insights
Why use Social CRM?
Key differentiators & advantages of Social CRM
- Quicker Engagement of Leads to Improve Customer Satisfaction and Increase Loyalty
- Enhance Brand and Reputation Management
- Innovate Product Management
- Step Up Sales and Marketing Effectiveness
- Significantly Better Customer Services
- Improve Research Efficiency