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Benefits and Insights

Why use Service Cloud?

Key differentiators & advantages of Service Cloud

1)  Console - With Service Cloud, you can manage all of your cases faster, in a unified agent experience. 2)  Customer Community - Customer Community allows customers to help themselves and each other. Wherever they are and whatever device they are on, Customer Community gives them the tools for self-service troubleshooting. 3)  Mobile - Manage Service Cloud cases from anywhere with the Salesforce1 Platform — the fastest, smartest platform for customer service. 4)  Muti-Channel - With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future 5)  Knowledge - Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. 6)  Agent Collaboration - With Chatter, agents can quickly escalate cases to experts to close cases faster. 7)  Social Service - Deliver service to your customers on the social media channels where they live, on whatever device they are using.
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