Built on the Salesforce1 Platform, Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are. Whether you're on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers.
1) Console - With Service Cloud, you can manage all of your cases faster, in a unified agent experience. 2) Customer Community - Customer Community allows customers to help themselves and each other. Wherever they are and whatever device they are on, Customer Community gives them the tools for self-service troubleshooting. 3) Mobile - Manage Service Cloud cases from anywhere with the Salesforce1 Platform — the fastest, smartest platform for customer service. 4) Muti-Channel - With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future 5) Knowledge - Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. 6) Agent Collaboration - With Chatter, agents can quickly escalate cases to experts to close cases faster. 7) Social Service - Deliver service to your customers on the social media channels where they live, on whatever device they are using.
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