Transversal goes beyond enabling customers to find answers online. Our Prescience Self-Service Adviser is a new generation of self-service solution that leverages cognitive technologies to understand human context, anticipate future dialog, and dramatically improve the self-service experience. Delight your customers with an online experience where the answers find them at their moment of need.
- Increase customer satisfaction: Reduce the customer effort required to find essential knowledge - deliver the results customers expect and delight them by anticipating their subsequent actions.
- Superior answer accuracy: Leverage patented machine intelligence technology to determine true customer intent and deliver exceptional first page accuracy.
- Fewer escalations: Empower customers with an intelligent self-service experience. Improve online adoption and eliminate unnecessary escalations.
- Convert more online sales: Personalize knowledge delivery with intentional product promotions and turn self-service interactions into online sales conversions.
- All the advantages of an enterprise cloud solution: Improved deployment times, flexible subscription-based pricing, enterprise-grade cloud security and global performance.
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