NexJ for Contact Center provides a comprehensive customer view, as well as contact center CRM functionality such as call list management and call scripting, and workflows such as form fill and approval, all within a unified user interface. Financial services and insurance firms use NexJ for Contact Center to improve first call resolution, improve call efficiency, enable a consistent customer experience, and turn service calls into opportunities for upsell.
- Increase service levels and provide proactive next best actions with better insight into customer needs and recent interactions
- Reduce call durations by providing immediate access to all customer information
- Improve first call resolution rates by providing contact center agents with seamless integration to key systems and data
- Streamline and optimize contact center processes such as Billing, Payment, and Eligibility and enable team collaboration
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