What is LANDESK ITSM?
LANDESK’s ITSM solution helps you gain control of your service delivery by bringing together people, process, and technology to orchestrate your IT operations and system performance. LANDESK ITSM offers all the functionality that you need to maintain an enterprise class service management operation plus it places your service management operation in the wider IT operations management environment. Through actionable intelligence, deep integration, and insights it delivers context to support business decisions that affect your operations and offers more opportunities for customer service improvement.
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Benefits and Insights
Why use LANDESK ITSM?
Key differentiators & advantages of LANDESK ITSM
- Mobile ITSM
Deliver the IT service management support, services, and data your users need—when they need them—through fast, secure mobile access.
- IT Self Service
Provide a visually appealing, intuitive self service experience. Enable users to solve their own IT issues, view information, or request services from a service catalog.
- Role-driven interface
Empower service management professionals with a role-driven interface that provides the tools, data, and process actions they need to do their jobs.
- ITSM Reporting and Dashboards
Visualize at-a-glance dashboards about ITSM performance for continuous service improvement. Quickly gain trend insights to apply context for better decision-making.
- IT Integration and Automation
Integrate with IT tools and data to improve service-level response times. Create efficiencies and reduce errors by orchestrating IT automation across systems.
- Social ITSM
Build better relationships and improve the end-user experience by providing choice in how employees can engage with chat and social collaboration.
- Beyond core ITSM
Improve automated processes to improve performance in your wider business operations. Deliver enterprise service management for your HR team, facilities management, or any other department.
- ITIL Processes
Drive best practices effortlessly. LANDESK has PinkVERIFY™ certification for 15 ITIL 2011 processes.
- ITSM Software as a Service (SaaS)
Available as a reliable, flexible, secure service management platform in the cloud or as a cloud-premise hybrid model.
- Design App Store
View and select new service management apps from the LANDESK Design App Store to better support your business.