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Benefits and Insights

Why use LANDESK ITSM?

Key differentiators & advantages of LANDESK ITSM

  • Mobile ITSM
    Deliver the IT service management support, services, and data your users need—when they need them—through fast, secure mobile access.

  • IT Self Service
    Provide a visually appealing, intuitive self service experience. Enable users to solve their own IT issues, view information, or request services from a service catalog.

  • Role-driven interface
    Empower service management professionals with a role-driven interface that provides the tools, data, and process actions they need to do their jobs.

  • ITSM Reporting and Dashboards
    Visualize at-a-glance dashboards about ITSM performance for continuous service improvement. Quickly gain trend insights to apply context for better decision-making.

  • IT Integration and Automation
    Integrate with IT tools and data to improve service-level response times. Create efficiencies and reduce errors by orchestrating IT automation across systems.

  • Social ITSM
    Build better relationships and improve the end-user experience by providing choice in how employees can engage with chat and social collaboration.

  • Beyond core ITSM
    Improve automated processes to improve performance in your wider business operations. Deliver enterprise service management for your HR team, facilities management, or any other department.

  • ITIL Processes
    Drive best practices effortlessly. LANDESK has PinkVERIFY™ certification for 15 ITIL 2011 processes.

  • ITSM Software as a Service (SaaS)
    Available as a reliable, flexible, secure service management platform in the cloud or as a cloud-premise hybrid model.

  • Design App Store
    View and select new service management apps from the LANDESK Design App Store to better support your business.
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