Categories

INFOR CRM
Cost of Ownership

Typical cost structure for Infor CRM:

License/Subscription Cost

    - Cost is based on the number of users, irrespective of the type of deployment

    - On-Premise:

    • One-time license cost to be paid in the range of $795/user to $1,095/per user for named user license
    • Annual licensing fee which is $200 (21% of the solution’s retail value) is charged after one year of purchase
    • Cost will vary depending on the version selected – Standard, Advanced and Premier version month (refer pricing section for details)
    • Deployment is done through channel partners such as Brainsell and Blytheco
    • No server cost is charged for On-Premise deployment

    - Concurrent Licenses:

    • Multiple users for one license as long as they are not logged in at the same time
    • Used mostly in manufacturing industries as workers are working in shift arrangements
    • Cost is $100/user

    - Cloud-based/SaaS:

    • Recurring subscription based licensing model for mobile versions – per user per month (refer pricing section for details)
Maintenance Cost For both types of deployments, annual maintenance cost and support is over and above the license and subscription cost
Installation/Implementation Cost
  • For both types of deployments, cost is over and above the license and subscription cost
  • Cost will vary depending on the type of deployment selected, number of users and size of the organization
Customization Cost Will vary depending on the Infor CRM version selected and the level of customization required
Data Migration Cost/Change Management/Upfront Switching Cost Dependent on the current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Training Cost
  • Delivers Infor Education through Instructor-led classes, eLearning classes, Instructor-led virtual classes and Self-Directed learning classes
  • Cost will vary depending on type of training and certification program selected
  • Public instructor-led training is charged at $600/person/day for Overview & Use courses and $750/person/day for Configuration, Administration, Installation and Integration courses. Mongoose training is charged at $150/person/day and Fourth Shift training is charged at $500/person/day
  • Provides Infor certifications and cost will vary depending on type of certification opted for. The validity of such certificates require users to pass the required exam as new releases of the software are announced
Recurring/Renewal Costs
  • On-Premise: Recurring cost is equivalent to one-time license cost for purchasing the software which is based on the number of users plus annual licensing fees to be paid after the first year of purchase plus annual maintenance support for upgrades and patches along with customization cost (add-on) and integration costs
  • Cloud-based/SaaS: Renewal cost is equivalent to the fees paid annually, based on the number of users plus annual support and maintenance, implementation, customization and integration costs
Pricing Details
Product Name Description Price/Details
Infor CRM Standard Version*
  • Can be deployed On-Premise
  • Includes all core CRM functionalities which includes sales, marketing and customer service and support automation
  • Limited security, administration and customization controls
  • One-time license cost is $795/user
  • Annual licensing fee of about $200/year is applied after the first year (21% of the solution’s retail value)
  • No minimum number of users
Infor CRM Advanced Version*
  • Can be deployed On-Premise, Cloud or via Mobile
  • Includes all core CRM functionalities which includes sales, marketing and customer service and support automation
  • Advanced security and administration
  • Advanced processes
  • Customization cost is extra/additional
  • One-time license cost is $995/user
  • Annual licensing fee of about $200/year is applied after the first year (21% of the solution’s retail value)
  • No minimum number of users
Infor CRM Premier Version*
  • Can be deployed On-Premise
  • Includes all core CRM functionality which includes sales, marketing and customer service and support automation
  • Advanced customization
  • Integration tools
  • Enterprise servers
  • All included in the price
  • One-time license cost is $1,095/user
  • Annual licensing fee of about $200/year is applied after the first year (21% of the solution’s retail value)
  • No minimum number of users
Infor CRM Cloud* Can deploy only Advanced version of the solution
  • $65/user/month
  • Billed annually
  • Minimum 10 users
Infor CRM Mobile* Can deploy only Advanced version of the solution
  • $25/user/month
  • Minimum 10 users
Deployment Options What options are available for product deployment?
  • On-Premises
  • Cloud based/SaaS
  • Mobile: Android and iOS
  • Installed: Mac and Windows
Pricing Model What is the pricing model?
  • Licensing model
  • Subscription-based
Minimum Commitment Is there a minimum monthly or yearly commitment required for purchase?
  • One-time license cost to be paid for purchasing the software for on-premise deployment
  • Minimum 10 users required for cloud-based/SaaS deployment
Custom Quote Can you get a custom quote? Yes
Free Trial Does the vendor provide a free trial option? Yes

Note: *Pricing information is regarding the software. It does not include implementation or annual maintenance support

Product Limitations

Some of the product limitations include:

  • Does not provide user friendly interface and navigation is cumbersome
  • The system is built on legacy codes which makes it difficult for users to code and handle the system
  • Infor CRM is not compatible with recent operating systems such as Windows 10
  • Not customizable and it is difficult to apply updates if users add custom code
  • Graphical interface or working platform is not intuitive
Competitors

NetSuite+: Starting at $129/user/month

Sugar CRM: Starting at$60/user/month

Microsoft Dynamics CRM: Starting at $15/user/month

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