What is Eptica Self-Service?
Eptica Self-service™ ensures that the answers to your customer questions are easily available via your website or mobile apps. It will enable your organization to quickly and easily provide your visitors with a user-friendly, content rich, self-service environment. Leveraging the Eptica knowledge base and powered by an intelligent Linguistic search engine, customers can search and click ‘quick links’ to popular or best ranked knowledge and click-to-browse content by category.
Benefits and Insights
Why use Eptica Self-Service?
Key differentiators & advantages of Eptica Self-Service
- Reduce inbound calls by 30% and more
- Improve answer accuracy to more than 90%
- Reduce inbound emails by half more than 50%
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