CustomAnswers web based CRM software provides to organizations of all sizes a full suite of tools to support & service customers across all communication channels. CustomAnswers Software meet the demand for high expectation when delivering customer service. CustomAnswers is being used by a wide variety of organizations in many industries to service customers, students and employees.
- Customer Tracking - CustomAnswers will provide your organization with platforms that deliver consistent and measurable customer service.
- HR Tracking - Employee Provisioning allows your support department to manage changes, service and support staff, employees, and members.
- Student Tracking - Accessible to both students and administrators. Specific to meet the needs of each academic department. Centralized to provide a complete view of all student interactions.
- 100% Customizable - Flexible, configurable, and robust customer-service-software-integrated modules to meet organization requirements.
- Workflow Management - Assign and route requests and emails to the right staff or department. Track and assign tasks, create work order. Email automation.
- Reporting - System and custom reports. Trends and Analytics.
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