OpenScape™ Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
Achieve first contact resolution with intelligent multi-channel contact routing
Improve interaction handling efficiency with intuitive, multi-channel Agent Desktops
Streamline contact center operations with powerful management tools