What is OpenScape™ Contact Center?
OpenScape™ Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
Benefits and Insights
Why use OpenScape™ Contact Center?
Key differentiators & advantages of OpenScape™ Contact Center
- Achieve first contact resolution with intelligent multi-channel contact routing
- Improve interaction handling efficiency with intuitive, multi-channel Agent Desktops
- Streamline contact center operations with powerful management tools
- Deploy easily with modular growth and scalability
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