Alcatel-Lucent OmniTouch™ Contact Center Standard Edition is the ideal solution for companies with contact centers that are mainly driven by voice interactions, addressing installations of all types and sizes, from small to large capacities. OmniTouch CC Standard Edition offers an embedded solution with both Alcatel-Lucent OpenTouch™ Business Edition and OmniPCX™ Enterprise, where contact center capabilities, such as supervision and distribution can be managed within the call server.
Reduced total cost of ownership with quick deployment
Single competency for administration, supervision and reporting
Look-ahead routing and distribution allow for better planning and resourcing
Comprehensive range of features to meet the varied needs of any contact center
Flexible and programmable, allowing automatic changes to distribution rules depending on time of day or day of week
Simple WYSIWYG management interface allows optimum responsiveness to business needs
Full suite of real-time and historical reporting tools for performance awareness