Benefits and Insights

Why use OmniTouch Contact Center?

Key differentiators & advantages of OmniTouch Contact Center

  • Reduced total cost of ownership with quick deployment
  • Single competency for administration, supervision and reporting
  • Look-ahead routing and distribution allow for better planning and resourcing
  • Comprehensive range of features to meet the varied needs of any contact center
  • Flexible and programmable, allowing automatic changes to distribution rules depending on time of day or day of week
  • Simple WYSIWYG management interface allows optimum responsiveness to business needs
  • Full suite of real-time and historical reporting tools for performance awareness
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