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Benefits and Insights

Why use MiContact Center?

Key differentiators & advantages of MiContact Center

  • Informal and Workgroup Contact Centers
    MiContact Center Workgroup Edition (available on the MiVoice Business platform) is designed to meet the needs of informal contact centers up to 200 agents across multiple sites.

  • Small, Formal Contact Centers
    MiContact Center Business Edition (available for the MiVoice Business platform) delivers robust contact center, IVR, and multi-media functionality and reporting but is packaged specifically for small contact centers that have sophisticated, enterprise-grade requirements.

  • Large-Scale, Enterprise-Grade Contact Centers
    MiContact Center Enterprise Edition (available for the MiVoice Business platform) is a robust, highly flexible solution that delivers feature-rich IVR capabilities and contact center monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centers, including virtual, multi-media contact centers with multiple locations and remote agents.

  • Microsoft Lync-Based Contact Centers
    Built natively on the Microsoft Lync Server call control and Lync desktop client, MiContact Center for Microsoft Lync is an end-to-end Lync solution that combines multi-media capabilities, a feature-rich IVR, ACD routing with in-queue messaging, extended Lync presence, real-time reporting, historical monitoring and forecasting, and CRM screen pop functionality.

  • Outbound Contact Centers
    MiContact Center Outbound is a preview, progressive, power, and predictive outbound dialing solution that includes tightly integrated Customer Relationship Management, campaigning, and agent scripting capabilities.

  • Cloud-Based Contact Centers
    MiContact Center Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.
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