The cornerstones of the inContact cloud call center software platform are: Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Personal Connection™ Dialer, Workforce Management (WFM), Workforce Management (WFM), and ECHO Customer Surveys™. This set of tools helps contact centers manage customer relationships from beginning to end, optimize agent schedules, analyze detailed reports to improve call center efficiencies, survey customers, remain TCPA compliant, integrate with leading CRMs like Salesforce, and improve their overall customer satisfaction.
For the past 10 years, inContact has provided a suite of call center solutions to enable better customer experiences. However, we don’t just stop at software—we are the only provider to offer contact center infrastructure, workforce optimization, and an enterprise-class telecommunications network for complete customer journey management.
Our flexible cloud-based software helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.