Categories:

Benefits and Insights

Why use Enghouse interactive Contact Center Enterprise?

Key differentiators & advantages of Enghouse interactive Contact Center Enterprise

  • Global unified queue blends multi-channel and work tasks
  • Customer, skills and proficiency based routing connect each customer with the right resource
  • Customer segmentation and prioritization ensures that each customer receives an optimal experience
  • Distributed push interactions or agent pull interactions provide for the maximum flexibility in how you configure interaction distribution, allowing agents to proactively provide a great service experience
  • Enterprise-class scalability ensures your solution can grow with your business.
  • Distributed, multi-node architecture provides resiliency and failover capability
  • Global system configuration means the system can be administered from anywhere
  • Infrastructure independence preserves telephony investments with support for traditional PBX or IP Telephony environments
  • Task interactions enable process and workflow items to be tracked, escalated, and reported
  • iVault provides agents an interaction lifecycle history linking cross- channel interactions for a comprehensive customer profile
  • Open APIs allow for quick and robust integrations to your key enterprise applications
Your review has been submitted
and should be visible within 24 hours.

Your review

Rate the product

Company Details

mandatory fields