Benefits and Insights

Why use Enghouse interactive Contact Center Enterprise?

Key differentiators & advantages of Enghouse interactive Contact Center Enterprise

  • Global unified queue blends multi-channel and work tasks
  • Customer, skills and proficiency based routing connect each customer with the right resource
  • Customer segmentation and prioritization ensures that each customer receives an optimal experience
  • Distributed push interactions or agent pull interactions provide for the maximum flexibility in how you configure interaction distribution, allowing agents to proactively provide a great service experience
  • Enterprise-class scalability ensures your solution can grow with your business.
  • Distributed, multi-node architecture provides resiliency and failover capability
  • Global system configuration means the system can be administered from anywhere
  • Infrastructure independence preserves telephony investments with support for traditional PBX or IP Telephony environments
  • Task interactions enable process and workflow items to be tracked, escalated, and reported
  • iVault provides agents an interaction lifecycle history linking cross- channel interactions for a comprehensive customer profile
  • Open APIs allow for quick and robust integrations to your key enterprise applications
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