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Benefits and Insights

Why use Cisco Unified Contact Center Enterprise?

Key differentiators & advantages of Cisco Unified Contact Center Enterprise

  • Delivery of each contact to the most appropriate resource anywhere in the enterprise 
  • Comprehensive customer profiles using contact-related data 
  • Segmentation of customers, and monitoring of resource availability 
  • Routing to the most appropriate resource to meet customer needs and conditions 
  • Presence integration to increase caller satisfaction through improved agent performance 
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