Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs. With a single pool of agents, regardless of location, assisting your customers and prospects through their preferred contact channel, you are equipped to deliver the right customer experience every time.
Add Lower Cost Customer Service Channels Reduce call volume and improve contact center efficiency by moving interactions to lower cost channels such as email, chat, SMS, and social media.
Improve Your Contact Center Performance Analyze historical and real-time reporting data so you can quickly adapt your contact center to changing business needs.
Provide Your Customers with a Seamless Experience Across Channels Among consumers, 68% say they expect the information they give an organization in one place to be available in another. Now you can personalize your customers’ experiences, by sharing details like customer history and screen pop data across contact channels.