Benefits and Insights

Why use Aura Call Center Elite?

Key differentiators & advantages of Aura Call Center Elite

  • Add Lower Cost Customer Service Channels Reduce call volume and improve contact center efficiency by moving interactions to lower cost channels such as email, chat, SMS, and social media. 
  • Improve Your Contact Center Performance Analyze historical and real-time reporting data so you can quickly adapt your contact center to changing business needs.
  • Provide Your Customers with a Seamless Experience Across Channels Among consumers, 68% say they expect the information they give an organization in one place to be available in another. Now you can personalize your customers’ experiences, by sharing details like customer history and screen pop data across contact channels.
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