Benefits and Insights

Why use Altitude uCI?

Key differentiators & advantages of Altitude uCI

  • Our unified communications solution connects all touch points to have a complete unified view of the customer journey. It breaks company siloes to perform data consolidation of all company departments and all customer records into a single place.

  • Unified communications solutions allow you to perform data consolidation and ensure that customers receive the same accurate, relevant information regardless of the media type they used to reach the contact center, or whether they´re switching from self to assisted service. Unified routing delivers interactions to the most appropriate resource, according to defined skills and priorities, ensuring that customers always get the most knowledgeable agent.

  • Altitude uCI is a single, integrated unified communications platform which delivers an extraordinary omnichannel customer experience. It helps agents to make a positive impression, increasing customer engagement and transforming existing customers into brand advocates, who encourage other people to try it.

  • Altitude uCI, our unified communications solution offers contact center management and operations real time information about the performance of the contact center. Alarms on KPIs, queue size, floor plan displays, or the achievement of business goals are only a few examples of what is available, allowing management to make informed decisions and take immediate actions to solve problems. Historical monitoring and reports, customized for each business allow an exhaustive performance analysis and enable contact center management to define actions to improve the future based on real information.

  • Altitude uCI unified communications solution delivers the complete suite or a modular solution, according to the specificities of each business, enabling companies to automatically respond to changing business needs, improve customer service, achieve a significant return on investment and ultimately increase customer engagement and loyalty.
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