SingleHop brings together a unique combination of enterprise-class technologies from best-in-class category leaders, such as Radware, Alert Logic, Microsoft, and many, many more. We then integrate their technology into our award-winning automation engine, support it with our certified staff, and customize it to fit our clients needs. The result is truly enterprise-class hosted cloud infrastructure, available on-demand for businesses of all sizes.
- Bill of Rights SLA
We have always had extremely rigid internal standards for our tech support teams. These closely monitored objectives are how we continue to set the bar high and improve our customer service. Our Bill of Rights is based on exceedingly granular goals that are completely visible to our customers. In their highest forms, SLAs embody the values and capabilities of an entire organization, and they provide a clear benchmark for employee performance and customer satisfaction.
Onboarding gives you confidence that you’ll be informed every step of the way, that any problems you encounter will be taken care of quickly and with care, and that when your implementation process is complete, you’ll have all the pertinent information in order to utilize your SingleHop environment in the best, most efficient manner possible.
Quality service starts with transparency. You’ve heard that knowledge is power. We arm you with more information about your service than any other provider. We offer real-time network traffic and uptime data, information about response time for messages and calls, and our comprehensive Service Level Agreement offers not only credits for downtime, but also transparency when something happens.
- Data Centers
We operate a number of strategically located, highly automated data center facilities throughout the world, coupled with our extensive, powerful private, public, and storage network systems. Our facilities feature industry-leading technologies for maintaining optimal operating environmental control, redundant electrical systems and generators backed with enterprise-class UPS technology, and a wide range of advanced security measures.
- LEAP Portal
Winner of The Cloudy’s Most Innovative Cloud Enablement Tool, LEAP lets you design, deploy, and manage your infrastructure in any of our global data centers from one centralized, unified portal.
- Shield Security
Every server we deploy is secured by Shield from the get-go. Shield features include fundamental physical, network, account, server, and application security options. You can add advanced security features to your devices, such as DDoS mitigation and anti-virus protection, by upgrading to Shield Plus for $30 per month per server.