Field Service Management

What is Field Service Management? (Nearly) Everything You Need to Know

What is field service management? It isn’t sexy technology, that’s for sure. It doesn’t offer the glamorous aesthetics of Instagram and its potential use isn’t nearly as widespread as autonomous vehicles. In fact, chances are those outside the industry haven’t even heard of it.

Yet, despite a lack of press and high-profile CEOs, field service management software is shaping the world of tech as we know it. We just might not realize it yet.

Jason KellerWhat is Field Service Management? (Nearly) Everything You Need to Know
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Augmented Reality Field Service: A VR Game Changer for Field Service Management

Field service management software refers, quite literally, to the system that manages a company’s resources when they’re off-premise, either en route to, or on-site at a client’s project location. Today, FSM software is employed by numerous industries whose business activities require the deployment of mobile agents or contractors for work assignments in the field. Augmented reality field service aims to change the nature of field service management.

Jason KellerAugmented Reality Field Service: A VR Game Changer for Field Service Management
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ServiceTitan Competitors: The Top 5 Alternatives to Service Titan

With so many different options, selecting the proper field service management software for your business can be challenging. You may have heard of ServiceTitan, but what about other options? There are a number of alternatives, but we narrowed down our top five Service Titan competitors.

Choosing software is never easy, but knowing which features are a must-need for your business and which aren’t is important. Don’t be afraid to take advantage of a free trial either. Multiple FSM software vendors provide this as an option.

Evan HeierServiceTitan Competitors: The Top 5 Alternatives to Service Titan
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Field Force Management Software & 5 Ways It’s Changing

The field services industry is advancing at a rapid pace. Field force managers want to collect and utilize all the information they can possibly get as their employees work out in the field. With ensuring peak customer satisfaction being the endgame, proper field force management is the way to accomplish it. Enter field service management software. Just as field services are changing, so too is field force software.

Evan HeierField Force Management Software & 5 Ways It’s Changing
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Field Service Trends & Predictions: New Tech to Know About in 2019

People outside the industry hear the words “field service” and, if they’re even familiar with the term, probably just think about the cable guy who helps them connect to the WiFi. However, those on the inside know that this industry is booming with innovation at every turn. New technology like the cloud, Internet of Things (IoT), virtual reality (VR) and driverless cars all have a role to play in the next era of field service management software. To help you prepare for all the changes coming to the industry, we’ve come up with our perspective regarding field service management trends and predictions.

Kim O'ShaughnessyField Service Trends & Predictions: New Tech to Know About in 2019
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ServiceMax Competitors and Alternatives

If you’ve ever read our blog before, you already know how much we like to stress thorough research during the software selection process. That’s because each business operates differently and, therefore, won’t receive identical benefits from different software systems. For instance, ServiceMax is a top software system used by many field service companies, tied for first place on our field service management software leaderboard. However, it’s not the perfect system for every business, which is why we’ve put together a list of nine ServiceMax competitors. While ServiceMax is undoubtedly an excellent system, don’t forget to consider the following vendors during your software selection:

Kim O'ShaughnessyServiceMax Competitors and Alternatives
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The Big List of Field Service Management Software Features

Imagine you’re sitting at your desk, sipping your morning coffee after having just arrived at the office. All is well until you notice a huge stack of papers lying on the corner of your desk. You quickly realize that today isn’t going to be anything near easy. You thumb through the papers, full of job schedule complaints, work orders, and screenshots of texts and emails between your dispatchers and field technicians. Sounds like the stuff of nightmares, doesn’t it? But if you don’t already take advantage of field service management software features, this is more than likely your reality.

Kim O'ShaughnessyThe Big List of Field Service Management Software Features
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Field Staff Management Software & Top Field Service Challenges

Many of today’s companies need to manage large numbers of skilled staff across various locations. They may monitor the work of a geographically diverse staff, a high number of remote workers and/or a very large workforce. Modern field staff management software, also known as field service management, helps firms automate field staffing and make overall business management more efficient.

Kim O'ShaughnessyField Staff Management Software & Top Field Service Challenges
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Best Field Service Management Software for Small Business

Cost is easily one of the biggest concerns for small businesses. You know you need the tools to grow, but you can’t squander what you’ve earned so far. Field service management (FSM) software should provide you with the features you need to provide exceptional customer service but can’t break the bank. But, not to worry. There are many cheap field service software options with a wide range of capabilities. We’ve listed the best field service management software for small business starting with the most affordable options.

Kim O'ShaughnessyBest Field Service Management Software for Small Business
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Field Service Management Requirements Checklist

If you know you need a new field service management (FSM) system but aren’t sure of much else, then you’re in the right place. You’re probably just starting out in your research and getting a feel for what’s available. You may have even found a system or two that’s caught your eye. But before you dive headfirst into the endless sea of field service software options, you’ll need a plan. The best way to go about shopping for a new system is to determine your field service management software requirements.

Kim O'ShaughnessyField Service Management Requirements Checklist
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What is Salesforce Field Service Lightning?

According to RapidValue, 70% of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics by 2018. When you realize the logistics of field service management, it’s not hard to see why. Managing field workers such as technicians and representatives is a very difficult and complex task. There are simply too many variables that need to be monitored, tracked and managed.

SelectHubWhat is Salesforce Field Service Lightning?
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How the Internet of Things is Transforming Field Service Management Software and the Field Service Industry

Field Service Management (FSM) has transformed field service delivery in the same way that the Internet of Things (IoT) is poised to transform FSM.

A lot of mystery still surrounds the concept regarding the Internet of Things (IoT). This is probably because its potential reach is so vast that it doesn’t easily lend itself to a neat, cohesive definition.

Gabriel GheorghiuHow the Internet of Things is Transforming Field Service Management Software and the Field Service Industry
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Empowering Your Field Workers with Field Force Automation

Many companies don’t know a lot about field force automation, and this particular type of enterprise resource is fairly new. Having an understanding of what field force automation is and how businesses use it can help executives and business leaders enhance what they do for customers, while improving both sales and customer service.

SelectHubEmpowering Your Field Workers with Field Force Automation
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Field Service Route Optimization & Planning Software

Like most production industries, the transportation sector is facing challenging times. Rising fuel prices and tighter profit margins are forcing businesses to evolve and diversify. For instance, according to market research, there has been a substantial increase in the number of shippers outsourcing their transport needs to third-party logistics providers.  

SelectHubField Service Route Optimization & Planning Software
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What is Mobile Workforce Management?

The idea of workforce management software has allowed companies to change the ways that they use their available labor in core operations. Specifically, mobile workforce management software has revolutionized the ways in which workers go out into the field to deliver products and services, complete key tasks, and deal with customers.

SelectHubWhat is Mobile Workforce Management?
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