Field Service Management

Field Staff Management Software & Top Field Service Challenges

Many of today’s companies need to manage large numbers of skilled staff across various locations. They may monitor the work of a geographically diverse staff, a high number of remote workers and/or a very large workforce. Modern field staff management software, also known as field service management, helps firms automate field staffing and make overall business management more efficient.

Kim O'ShaughnessyField Staff Management Software & Top Field Service Challenges
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Best Field Service Management Software for Small Business

Cost is easily one of the biggest concerns for small businesses. You know you need the tools to grow, but you can’t squander what you’ve earned so far. Field service management (FSM) software should provide you with the features you need to provide exceptional customer service but can’t break the bank. But, not to worry. There are many cheap field service software options with a wide range of capabilities. We’ve listed the best field service management software for small business starting with the most affordable options.

Kim O'ShaughnessyBest Field Service Management Software for Small Business
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Field Service Management Requirements Checklist

If you know you need a new field service management (FSM) system but aren’t sure of much else, then you’re in the right place. You’re probably just starting out in your research and getting a feel for what’s available. You may have even found a system or two that’s caught your eye. But before you dive headfirst into the endless sea of field service software options, you’ll need a plan. The best way to go about shopping for a new system is to determine your field service management software requirements.

Kim O'ShaughnessyField Service Management Requirements Checklist
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Field Service Predictions for 2018: Cloud Everywhere, for Everything

“Cloud everywhere for everything” is a quote from Frank Gens, Senior Vice President and Chief Analyst for IDC Research at the IDC FutureScape: Worldwide IT Industry 2018 Predictions. His emphasis was on the vital urgency for businesses to acknowledge that the public cloud is the best platform to use for their future digital engagements with technologies like artificial intelligence (AI), the Internet of Things (IoT) and virtual reality (VR).

Gabriel GheorghiuField Service Predictions for 2018: Cloud Everywhere, for Everything
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What is Salesforce Field Service Lightning?

According to RapidValue, 70% of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics by 2018. When you realize the logistics of field service management, it’s not hard to see why. Managing field workers such as technicians and representatives is a very difficult and complex task. There are simply too many variables that need to be monitored, tracked and managed.

SelectHubWhat is Salesforce Field Service Lightning?
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How the Internet of Things is Transforming Field Service Management Software and the Field Service Industry

Field Service Management (FSM) has transformed field service delivery in the same way that the Internet of Things (IoT) is poised to transform FSM.

A lot of mystery still surrounds the concept regarding the Internet of Things (IoT). This is probably because its potential reach is so vast that it doesn’t easily lend itself to a neat, cohesive definition.

Gabriel GheorghiuHow the Internet of Things is Transforming Field Service Management Software and the Field Service Industry
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The Big List of Field Service Management Software Features

Picture this: you’re sitting at your desk, sipping your morning coffee after having just arrived at the office. Everything seems all well and good until you notice a huge stack of papers lying on the corner of your desk. Alarm bells start going off in your head as you realize that today isn’t going to be anything near an easy day. As you thumb through the papers, you see documentation of just about everything your business covers: job schedules, work orders, inventory lists, reports and, for some reason, screenshots of texts and emails between your dispatchers and field technicians.

SelectHubThe Big List of Field Service Management Software Features
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Virtual Reality: A Game Changer for Field Service Management

Field Service Management (FSM) refers, quite literally, to the management of a company’s resources when they’re off-premise, either en route to, or on-site at, a client’s project location. Today, FSM is employed by numerous industries whose business activities require the deployment of mobile agents or contractors for work assignments in the field. A sampling of the great diversity of industries that rely on FSM to manage their resources are given below, but this is a very limited representation:

Gabriel GheorghiuVirtual Reality: A Game Changer for Field Service Management
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5 Ways Field Force Management is Changing

The field services industry is advancing at a rapid pace. Field force managers want to collect and utilize all the information they can possibly get as their employees work out in the field. These managers want to make sure they’re doing everything they can to provide great customer service, while maximizing the productivity of their employees.

SelectHub5 Ways Field Force Management is Changing
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Empowering Your Field Workers with Field Force Automation

Many companies don’t know a lot about field force automation, and this particular type of enterprise resource is fairly new. Having an understanding of what field force automation is and how businesses use it can help executives and business leaders enhance what they do for customers, while improving both sales and customer service.

SelectHubEmpowering Your Field Workers with Field Force Automation
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How to Enhance Your Field Service Management Software

Like most production industries, the transportation sector is facing challenging times. Rising fuel prices and tighter profit margins are forcing businesses to evolve and diversify. For instance, according to market research, there has been a substantial increase in the number of shippers outsourcing their transport needs to third-party logistics providers.  

SelectHubHow to Enhance Your Field Service Management Software
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What is Mobile Workforce Management?

The idea of workforce management software has allowed companies to change the ways that they use their available labor in core operations. Specifically, mobile workforce management software has revolutionized the ways in which workers go out into the field to deliver products and services, complete key tasks, and deal with customers.

SelectHubWhat is Mobile Workforce Management?
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(Almost) Everything You Need to Know About Field Service Management Software

Time to spark a controversy: field service management software isn’t sexy technology.  It doesn’t offer the glamorous aesthetics of Instagram.  You can’t use it at home like virtual reality.  And its potential use isn’t nearly as widespread as autonomous vehicles.  In fact, chances are those outside of the industry haven’t even heard of it.

SelectHub(Almost) Everything You Need to Know About Field Service Management Software
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