CRM

Do You Need a Separate Social or Mobile CRM?

Here’s something you already knew: customer relationship management is important.  As Base CRM reported, 78% of consumers have stopped short of making an intended purchase because of bad customer service.  And here’s something you may not know: social CRM and mobile CRM applications are just as important as your CRM software.

Now that we’re done blowing your mind, let’s put it back together with some explanations.  In short, social CRM and mobile CRM are modules, extensions and integrations for your CRM.  They add powerful capabilities to your CRM strategy, creating a more dynamic product.  Rather than focusing exclusively on sales, you can also be proactive in your customer engagement efforts.  And instead of being stuck on your laptop, you can take your CRM system with you everywhere you go.  Let’s dive a little deeper into these customer service-boosting modules:

SelectHubDo You Need a Separate Social or Mobile CRM?
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Salesforce vs Netsuite

NetSuite and Salesforce are two leading customer relationship management solutions that many companies are banking on to deliver successful results to their sales and marketing goals.  Listed on PCMag’s Best CRM Software list for 2017, both systems are among the industry’s leaders.  Customer relationship management tools provide key assistance to sales and marketing teams and many others within an organization.  They help people at all staff levels to understand customer profiles, craft better interactions, and ultimately win more business.  Here are some of the reasons that people are going with these 2 CRM leaders:

SelectHubSalesforce vs Netsuite
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A Guide to Enterprise CRM

Research shows that a CRM system can boost sales productivity by 34 percent.  If you need to capture customer information, develop marketing campaigns or automate more processes, a CRM solution is the ideal tool.  But like in any category of business software, there isn’t a one-size-fits-all solution.  This is especially true for Customer Relationship Management (CRM) tools, of which there’s a wide variety.  Some CRM tools are tailored for small businesses, while others are best for larger organizations.  The latter are called Enterprise CRMs, and oftentimes include tons of extra features that other CRM systems don’t.  Although an Enterprise CRM can initially take up a lot of time, resources and money, they’re worth it.  For those businesses that can afford to spend the money and take the time, the ROI can be substantial.

SelectHubA Guide to Enterprise CRM
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Grow Your Annual Fund with Nonprofit CRM Software

Nonprofit CRMs serve a wide range of purposes from data management to communications and beyond. Selecting the right CRM software for your organization boils down to your ability to assess you team’s current needs, accurately predict your future needs, and make a decision that realistically takes both situations into account.

SelectHubGrow Your Annual Fund with Nonprofit CRM Software
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3 Nonprofit CRM Software Features You Should Be Looking For

When your organization started—with noble intentions and a small donor pool—an Excel spreadsheet was probably the perfect place to manage donor data. Now your organization has grown, and while its intentions are no less noble, those spreadsheets are overworked and busting at the seams.

Jeff Gordy3 Nonprofit CRM Software Features You Should Be Looking For
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The Big CRM Comparison Chart

With so many options out there, selecting the right customer relationship management (CRM) solution can seem like an uphill battle. It’s not just that there are so many of them; it’s also that so many are designed to address specific needs. It’s no wonder that pinpointing a CRM tool that meets all of your specific requirements can be overwhelming.

SelectHubThe Big CRM Comparison Chart
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Three Ways Nonprofit CRM is Unique

A few years ago one my former consulting clients came to me with a question. “My board member is questioning my purchase request for XYZ Nonprofit CRM database and asking why I can’t just use XYZ regular CRM package. How do I let him know we really do need this?!?!”

Andrew UrbanThree Ways Nonprofit CRM is Unique
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