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SAP Service and Support

Make sure your SAP solutions simply and seamlessly meet your business needs – with help from SAP Service and Support. Our 30,000+ certified professionals have unparalleled product knowledge, technology expertise, and experience across 25 distinct industries. And they’ve recently redefined the way they engage with customers, making it easier-than-ever to drive transformation and reimagine business.

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Accenture Application Services for SAP

Accenture’s strategy for delivering SAP programs for clients is, above all, business-value driven and structured to help clients in their journey to high performance. Often, this involves helping them leverage SAP technologies to create distinctive capabilities, their own unique formula for business success.

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IBM Application Management Services for SAP

IBM solutions enhance IT effectiveness so you can drive new innovation and decrease the complexity in enterprise application deployments. They can help you reduce up-front project and infrastructure costs while optimizing value so you can focus on your business while IBM helps to improve your operational quality and efficiency.

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Domo

An Operating System For Your Business Domo’s Business Cloud is the world’s first open, self-service business intelligence platform to run your entire organization. The Business Cloud brings together the data, the people, and the insights executives need to find answers to critical business questions, for faster, better-informed decision making and best use of business intelligence software to improve business performance. Whether you're wanting to use existing business intelligence (BI) data to see marketing's contribution to sales, or manufacturing's labor cost per unit, or look into the nuts and bolts of data warehousing, the business analytics information you need is always at your fingertips. With Domo’s winning business intelligence and analytics solutions, busy intelligence analysts can sort out operations with business intelligence dashboards, break opens silos with data mapping, and generally improve the e-discovery ability of an enterprise. DOMO Cost of Ownership Cost Structure for Domo: License/Subscription Cost Based on the subscription plan – starter, professional or enterprise (refer pricing section for more details) Subscription fee includes upfront fee (platform cost) and per user monthly cost that is billed annually Maintenance Cost Included in the subscription cost. Also provides support based on the subscription plan selected: Starter: Only community support Professional: Community and Email Phone (9AM- 5PM Mountain Time) Enterprise: Community, Email Phone (24X7 Support Installation/Implementation Cost Included in the subscription cost Customization Cost Will vary depending on the functional requirements such as configurable dashboards, dashboard and operational reporting needs, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, etc. Data Migration Cost/Change Management/Upfront Switching Cost Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system. Training Cost Provides training support through webinars, documentation, in- person and online mode. Recurring/Renewal Costs Recurring fee is the per user monthly cost billed annually Pricing Details Product Name Description Price/Details Domo Starter Collaboration - Share upto 50 cards Data Capacity - Unlimited Data Types - Cloud Apps Data Sources - 400+ connectors - Workbench Data Updates - On - demand Admin Controls - Basic Admin controls Security - User password Compliance - Secure cloud instance Platform Apps - Full Appstore access Deployment - Self - Service Support - Community Scalability - Usage limits apply Free Domo Professional Collaboration - Unlimited sharing - Group sharing Data Capacity - Unlimited Data Types - Cloud Apps - On-premise Data Sources - 400+ connectors - Workbench Data Updates - On-demand Admin Controls - Basic Admin controls Security - User password - Admin console Compliance - Secure cloud instance Platform Apps - Full Appstore access Deployment - Expert consulting available Support - Community - Email Phone (9AM-5PM Mountain Time) Scalability - Company-wide licenses available - Minimums apply $2,100 per user annually plus a $25,000 annual platform fee(Platform fee is waived for more than 25 users) Domo Enterprise Collaboration - Unlimited sharing - Group sharing - Personalized Data Permissions Data Capacity - Unlimited Data Types - Cloud Apps - On-premise - Proprietary Data Sources - 400+ connectors - Data API Access/Workbench API Data Updates - On-demand Admin Controls - Advanced Admin controls Security - User password - Admin console - 2 factor authentication - Single sign on - Access profiles Compliance - HIPAA compliant Platform Apps - Full Appstore access - Custom App access Deployment - Expert consulting available Support - Community - Email Phone - 24X7 Support Scalability - Company-wide licenses available - Minimums apply $3,000 per user annually plus a $50,000 annual platform fee (Platform fee is waived for more than 50 users) Deployment Options What options are available for product deployment? Cloud - based/SaaS Pricing Model What is the pricing model? Subscription Minimum Commitment Is there a minimum monthly or yearly commitment required for purchase? Annual billing with monthly subscription fee Custom Quote Is there an option of requesting custom quote? Available Free Trial Does the vendor provide a free trial option? Yes Product Limitations Some of the product limitations include: Domo does not support all SQL queries Does not fetch real-time data in reports Does not offer functionalities such as dashboard creation and OLAP Limited functionality with respect to pivot reports Users cannot save filters on cards or collections. A new page or sub-page has to be created each time there is a card or group for same filter condition Competitors Sisense: Starting at $21,000 per annum for 5 users Microsoft Power BI: Starting at $9.99 per user per month QlikView: Starting at $1,350 per user

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Aptean ERP Support Services

Every business has unique processes and needs, but ultimately, every business needs technology with comprehensive business functionality that ties the entire enterprise together, connecting all the moving parts and providing better visibility into operations. Aptean offers integrated Enterprise Resource Planning (ERP) solutions that help businesses operate more effectively and see the big picture—so they can make strategic decisions that keep them efficient and profitable.

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Deloitte Support Services

Deloitte helps organizations reach their business performance goals through transformation programs. Each SAP implementation focuses on an end result that supports business strategies through process improvement, technology innovation and enablement of people.

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Wipro Application Services

With over 16 years of experience in handling complex SAP engagements and being a leading co-innovation partner for SAP, Wipro is uniquely positioned to help organizations in their efforts to create business value through: Business Process Impact through simplification optimization, Application Modernization to maximize return on IT investments, and Optimization of User Interactions.

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Spinnaker Support-Services

Spinnaker’s Technology Implementation and Support Services help clients select and implement the right supply chain management technology solutions. We provide a balanced, vendor agnostic perspective when it comes to choosing the right software solution for each client with a team that offers clients years of experience across multiple industries and a broad set of leading supply chain software vendors.

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Atos SAP Industry Solutions

Atos has developed core business performance solutions around some of SAP’s most sturdy and reliable industry software packages for all industries. We deliver practical and innovative solutions that make our global clients more competitive and drive their business transformation.

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Capgemini SAP Hosting

Capgemini's 16,300 SAP experts collaborate with you – whatever your industry – to deliver value across the complete lifecycle of SAP solutions, including licensing, implementation, infrastructure, and app management.

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CSC SAP Services

CSC, an SAP Global Partner and GVAR, meets clients' needs, spanning size, scope and SAP footprints across key markets, including Banking, Manufacturing, Diversified Industry and Compliance Sustainability.

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EY SAP Advisory Services

SAP technology enablements are business improvement projects of limited scope aimed at specific business processes needing review, redesign and sustainable improvement through the implementation of SAP solutions. EY Supports SAP solutions in areas where advisory knowledge around business, industry and context are paramount.

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HCL SAP Application Services

As an SAP partner for over 18 years, HCL has an unrivalled partnership with SAP. HCL creates value by combining extensive product knowledge and deep industry experience with practical, results focused SAP services.

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HP ConvergedSystem for SAP HANA

The HP ConvergedSystem for SAP HANA portfolio are optimized systems built to deliver the highest levels of performance and availability for clients’ in-memory computing initiatives with a focus on evolving requirements, from managing analytics and data warehousing workloads to running mission-critical S4/HANA business applications, including ability to unlock operational efficiencies and turn large amounts of data into real-time, actionable business insights.

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Infosys' IT Shared Support Services

Infosys' IT Shared Support Services solution offers application support and maintenance services delivered using an unmatched, innovative and unique pricing model.

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Neoris SAP Implementation Services

SAP and NEORIS have been working together for more than nine years to help companies realize information technology (IT) and business results from their investments in SAP applications.

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PwC ERP Packages

Enterprise Resource Planning (ERP) packages such as SAP are almost invariably a big draw for companies focussed on consistent and enhanced business outcomes. Significant value addition and realisation of expected benefits at a rapid pace, however, require a customer-centric tailored business approach. Accordingly, PwC India aligns SAP with strategic business objectives to address the financial, operational, technical and compliance challenges faced when seeking value from significant SAP investments.

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NTT Data ERP Support Services

With a truly comprehensive SAP portfolio and a deep understanding of business processes, NTT DATA works with its customers to release the business potentials that drives growth, improves ROI and lowers risks by using SAP applications in your enterprise.

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TCS Enterprise Solutions

TCS partners with SAP to help organizations operate with greater agility, make profitable decisions faster and collaborate with increased mobility around the world. We deliver the SAP expertise and experience that our clients need to enhance your SAP platforms, enabling leaner, smarter businesses. TCS’ SAP enterprise solutions enable companies across industries and geographies to benefit from simplified technology landscapes, integrated processes, streamlined operations and improved agility and performance.

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Remini Street Maintenance & Support

Rimini Street’s experienced engineers can help with upgrades to your database, hardware, server operating system, and desktop operating system. In addition, our experienced engineers can develop and document a technology roadmap and proof-of-concept solutions that will help keep your ERP applications running as other layers of technology change.

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ERP Analysts' Support Services

ERP Analysts Inc is specialized in providing on-site, long-term, part-time consultation and support services on a contract basis to all our clients. We provide expert services in the areas of End User Training, Documentation and Production Support.

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PrismERP

PrismERP is developed using the latest web 2.0 technology that recognized by technology inventors and users worldwide. Current world assume these technologies will last and update for next century. Tools used PrismERP development are Java, Python and jQuery.

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CETAS ERP Support Services

At CETAS, we live and breathe Microsoft Dynamics Business Solutions. Our relationship Microsoft and LS Retail as a solution Partner has enabled us to work with growing businesses to provide Industry focused niche consulting, Implementation, Upgrade, Add-on Development services and Support across Project Engineering Construction, Retail and Hospitality, Manufacturing, and CPG Industries. To know more

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