Bpm'online CRM software helps connect the dots between marketing, sales and customer service by efficiently managing the complete customer journey – from lead to order, and to ongoing account maintenance. Key features of bpm'online CRM include 360° customer views, business process management, lead management, mobile sales, opportunity management, omni-channel communications, project management, document flow automation, contact center automation, case and incident management, service level management and many more.
Sugar is the CRM for mavericks and innovative, forward-thinking change agents who dare to be different. It appeals to companies that question the status quo and view Sugar as the chance to find a better way to grow their business and help their employees do their jobs better. SugarCRM is the industry's leading company focused exclusively on customer relationship management, and FayeBSG is SugarCRM's #1 Worldwide Partner. Over 7,500 customers have chosen SugarCRM services as an alternative to lock-in based, proprietary customer relationship software. Going above and beyond basic CRM, Sugar will help you understand who your customers are and how your company is performing. Sugar enables businesses to create extraordinary customer relationships with the most innovative and affordable customer relationship management solution on the market. By placing the individual at the center of its solution, SugarCRM is putting the “i” in CRM and empowering people at all levels of an organization to better understand and engage with customers. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA, and Walden International. More than 1.5M individuals in over 120 countries rely on SugarCRM.
Teamgate is a cloud based Sales CRM with easy-to-use interface, which aligns you to get more Leads, track your sales process, manage contacts and analyse sales results without efforts. The product is excellent for small and mid-size businesses or teams which focus on an easy start and do not fit with complexity of the larger CRM tools like Salesforce or Dynamics CRM.
Bloomerang’s powerful donor management software combines the knowledge of world-renowned fundraising professor Adrian Sargeant, communications best practices of author and speaker Tom Ahern, digital marketing insights from trusted thought-leader Kivi Leroux Miller, and the technical expertise of industry veteran Jay Love.We focus on the core of constituent relationship management – the functionality that fundraisers use the most – and do not mess around with superficial bells and whistles that look good on paper, but ultimately distract from what you need to succeed.We’re built to help you succeed.
The powerful configuration engine in Tacton’s sales configuration solution captures the knowledge of your best product specialists and makes that knowledge available to your entire sales team. Even newly hired sales reps, dealers and partners will be able to quickly offer the best solution.
A browser-based app that’s included with GoldMine Premium Edition and installed as part of the GoldMine Connect package. GoldMine Web provides the look and feel of a web client and doesn’t require installation for the end user.
GreenRope's Complete CRM helps business owners, sales managers and marketers bridge the gap between departments and make data accessible throughout an organization,in one place so your business runs smoothly and effectively with all relevant information a team needs to better target and serve their leads and customers
OnContact CRM is a full-featured, mid-market CRM application that delivers the power to cultivate and grow outstanding relationships. Offered as a cloud or on-premise deployment, our award-winning solution comes out of the box with our mobile app and comprehensive Sales, Marketing Automation, Marketing Management, Customer Service and Contact Center functionality for one simple price. No other CRM product on the market includes all this functionality at no additional charge
PipelineDeals is the first sales productivity platform to combine sales engagement and Customer Relationship Management (CRM) in one easy-to-use application. We make your sales process as organized and efficient as possible. Email your contacts, qualify leads, and get organized so you can spend more time closing! Over 17,000 salespeople use PipelineDeals to manage their sales. The simplest way to organize your sales team and grow your sales pipeline. PipelineDeals offers a streamlined set-up process that you can literally complete in just minutes.
ProsperWorks is a cloud-based customer relationship management tool that gives users complete views of their customers. The program is applicable to any industry, including advertising, distribution and real estate.The ProsperWorks solution includes email integration, opportunity management and lead tracking among its features. Customer data is saved automatically, and the system independently searches online to find relevant data. Every file that is sent via email is immediately stored in a contact’s portfolio, and the system profiles each interaction so users know how recently they have contacted each customer.Past and future calendar events, such as meetings and calls, are logged within the program, and the software also suggests possible contacts to make based on previous correspondence. Through the program’s email integration, tasks are visible in Gmail, and the opportunity management feature allows users to visualize and manage their sales pipelines with drag-and-drop functionality.
Base is the first Post-PC CRM. Leveraging the rapid changes in mobile computing, Base takes advantage of ubiquity, intelligence and advanced interfaces to create a CRM experience that is an order of magnitude better than what was possible before. Base is paving the way by building the next generation of CRM software. Our mission is to make you and your team 10x more productive.
Mothernode CRM is a dynamic, highly expandable system which scales based on a company’s specific business and customer needs.The highly configurable application can be set up to align with a business’s industry, customer requirements and more. As SMBs grow into themselves, additional features and editions can be integrated for continued operations with a boosted level of functionality.No other CRM within Mothernode's class offers the same number of capabilities that are present in this system. With such a high degree features-to-price ratio, SMBs can take full advantage of a robust set of modules without overextending their budgets.
Get an all-in-one CRM, sales and marketing tool that fits the needs of your business. LeadMaster CRM can work together with your sales team to deliver your ultimate objective – more sales for your business. Whenever your team has any interaction with a lead or a customer, they will have all the information that they need at their fingertips – past orders, contact information, proposal details, social information etc. LeadMaster makes your sales team more efficient than ever before.
Remote access to your GoldMine. Access the full functionality of Goldmine Premium with iGoldMine. Users can connect to GoldMine’s powerful capabilities from any web connection or local area network. No hassles—just a browser and a URL.
From the very beginning, Pipeliner has been designed to empower salespeople, something that is reflected in the remarkable number of salespeople who actually enjoy using it. Pipeliner is instant intelligence, visualized--for salespeople, sales management and anyone else who needs it. To keep pace with today’s hectic sales landscape, Pipeliner is totally flexible, instantly customizable to a company’s sales process and tasks.
Nutshell is CRM software that helps small-business sales reps win more deals.Nutshell makes CRM software that is dedicated to helping sales reps be more successful, solving the challenge from which most CRMs suffer: motivating sales teams to embrace it. With its award-winning product and next-door-neighbor service, Nutshell helps small businesses win more deals, more quickly.Nutshell integrates with the software small businesses already use, including Google G Suite/Gmail and Microsoft Office/Outlook. Founded in 2009, Nutshell works with thousands of small businesses and has been named a top CRM for both user-friendliness and affordability.
PlanPlus CRM is an all-in-one Business Software for Collaboration and Customer Relationship Management and includes modules for Sales Automation, Email Marketing, Customer Support, Project Management, Website Integration and Survey Builders.
Nimble’s social contact relationship management (CRM) solution focuses on managing and engaging the contact to improve the relationship. Compared to the big CRM solutions, its sales and marketing functionality is limited; however, Nimble has a lot to offer small and medium-sized businesses that want a complete view of their contacts’ online social activity and engagements with the contact.
Vorex|360 is the Professional Services Automation Package (PSA) – integrating your CRM, projects, timesheets, and client invoices. Finally, you won’t have to worry about multiple systems licensing, and integration issues. With Vorex|360 you gain a 360 degree view of your entire operation through one easy-to-use application. Free Setup Instant Activation No Contracts Secured Cloud Easy to Use Simple Pricing
Salesboom has integrated document management functionality within the CRM application, giving you the opportunity to build flows for document creation, collaboration and management, all in the context of your business processes.
Unlike most CRM solutions, Pivotal is built on a flexible platform that gives you a customized CRM experience built around your business processes – not the other way around. Pivotal CRM is supported by a full continuum of services that are affordable, easy to use, and configure to any organization in any industry.
Swiftpage’s acquisition of the Act! and Saleslogix businesses creates the strongest portfolio of digital marketing and CRM solutions and a seamless path for business growth. It also creates a powerful team of people around the world, united in their support of every size of business. Saleslogix is the CRM platform of choice for companies strategically focused on customer engagements.
Infusionsoft is the leading sales and marketing software for small business owners that helps them get organized, grow sales and save time. Infusionsoft makes it easy to create and execute a sales and marketing strategy; centralize customer interactions; capture new leads; close sales faster; and automate repetitive tasks like follow-up, contact management, billing and payment—all from one place. Infusionsoft combines everything your business needs—contact management, CRM, marketing automation and e-commerce—into a single online system. It’s the easiest way to grow sales and save time.
Salespeople work in the inbox. It’s where they send emails to customers, receive proposals and contracts, schedule meetings, and much more. All of that valuable sales information rarely gets documented in a CRM platform. Cirrus Insight allows salespeople to view, add, update, and edit Salesforce information where they work: the inbox.
Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"—solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria. PeopleSoft customer relationship management is a family of applications in Oracle's PeopleSoft product suite.
GoldMine is a leading customer relationship management (CRM) provider for Windows-based businesses. Whether the size of your business is small, medium or large, we have a solution for every stage of your company's growth.
More than just CRM, 1CRM is a Customer Relationship and Business Management system for SMBs. Providing all the tools you need to manage and grow your business within just one online platform. Marketing Automation, Order Management, Service Project Management are just some of the features 1CRM provides. Available anytime, anywhere, on any device, 1CRM is the CRM you need to take your business to the next level.
CRM Software Selection Overview
By Chuck Schaeffer of CRMsearch.com
Many CRM pundits suggest the CRM software market is increasingly dominated by a small number of large vendors. However, research suggests otherwise. The most recent CRM Market Share Report demonstrates that the collective market share among the biggest CRM vendors is declining and that a number of emerging CRM publishers are stepping up and taking market share away from the old guard.
This market share redistribution trend is driven by both innovative CRM solutions and CRM buyers who have altered their CRM software selection criteria.
The CRM market is a 24 year old software industry, putting it somewhere between mature and commoditized. CRM products have reached near feature set parity in terms of marketing, sales and service technology enablement. Customers now seek new and different capabilities.
Right Sized CRM – There is no such thing as a one-size-fits-all CRM software solution. Small and midsize businesses (SMBs) generally have more intimate relationships with their customers and manage a higher volume of customer interactions and activities for each customer. SMBs desire a feature rich CRM system but without the bloat that adds administration and overhead. Enterprise customers need more sophisticated security models, collaboration apps and platform tools.
Software Agility – Small businesses are also much more agile than large organizations, and therefore need a CRM system that can more swiftly accommodate business agility. Whether altering how data rolls up, modifying CRM forms, changing business process automation or creating new information reporting, small businesses need the ability to adjust their CRM software system without reliance on technical or IT resources. On the flip side, enterprise customers need software flexibility that accommodates re-orgs, changes to territory management, revised sales plans, complex forecasting and more sophisticated data management and system integration.
User Productivity – Improving user productivity is a common objective for CRM buyers. CRM software systems that reduce keystrokes, logically sequence process steps, trigger next steps or reminders, use workflow to automate business processes, deliver alert notifications, and offer simple desktop integration support improvements in user productivity.
The User Experience (UX) – The most modern CRM systems have adopted consumer technologies in order to reduce learning curves and deliver a more rewarding user experience. These user interfaces leverage more white space, less clutter, guided behaviors and embedded analytics. They also offer more one-click options, such as Quick Create functions or traceability to previously viewed records or transactions.
The Customer Experience (CX) – CX management is a strategic customer strategy supported by forward thinking CRM publishers. Customers are more connected and informed, and businesses must have the tools to connect with customer audiences in relevant, personalized and contextual ways. The customer record must be the central customer profile which manages all customer data and makes customer information available to any channel or device the customer chooses to interact with their providers.
Unified Platform – CRM systems have evolved from departmental applications to enterprise suites. Leading CRM providers have gone a step further by building their CRM software on powerful platforms. These platform solutions offer broader company support and extensibility. They may also offer third party ecosystems, such as app stores or integrated third party solutions from popular independent software vendors (ISVs), which further accelerates deployment cycles, reduces custom integration and eases future upgrades.
Total Cost of Ownership (TCO) – CRM software pricing varies widely despite near feature set parity among competing solutions. This is most evident with CRM market share leaders who leverage their brand to justify price premiums. However, as the CRM market continues to mature price premiums will erode. Also, CRM buyers must apply diligence to understand the unintended financial consequences of version upgrades, add-on capabilities and needed services. CRM buyers favor inclusive pricing without gimmicks and with no surprises.
Strategy + Selection Delivers Upon the Promise
It’s important to start any CRM software selection with CRM strategy. Installing CRM software with a poor CRM strategy, or sometimes no CRM strategy, is the number 1 reason for poor CRM adoption, low CRM software utilization and project failure. It’s important to remember that Customer Relationship Management is not a software application. It’s a business strategy aimed at growing mutually rewarding and profitable customer relationships.
A CRM strategy is a lot like a map. You need to understand where you are starting from and where you want to go if you expect to get there using the shortest route.
In the absence of strategy, CRM adopters inevitably miss the CRM business opportunity and instead end up with CDM (Customer Data Management), which has some benefits, but falls woefully short in achieving customer engagement, relationships, affinity and loyalty.
Compare and Select Customer Relationship Management Software
By Michael Shearer, Director of Marketing Operations, SelectHub
Customer relationship management (CRM) software provides many benefits to a business, from making the sales department more productive to building customer retention. CRM software is widely used, with Gartner projecting the market at $23.9 billion and proclaiming it "the heart of digital initiatives." A CRM system handles many critical processes for your business, especially in the sales department therefore CRM software selection requires researching, sourcing, validating and performing due diligence before you sign a contract.
The CRM software selection process requires in-depth research, analysis and collaboration. Here are the steps we recommend in this quick start guide to selecting CRM:
CRM Requirements Gathering
CRM software solutions may have the longest list of features or use the most cutting-edge technology, but it can be a poor choice for your organization if it doesn't meet your requirements. That's why step one in your CRM purchase should be to establish the key requirements your CRM must meet before you start evaluating solutions. Some core features to consider when gathering your requirements include:
- Contact Management: Contact management is the entire point of a CRM, so this requirement revolves around making sure the contact handling is sufficient for your current work processes. CRM software may have email auto-response integration and follow-up reminders, along with the ability to display key information on each lead.
- Sales Pipeline Visualization: This feature shows a visual representation of the sales pipeline, as well as where all contacted leads are in their customer journey.
- Reporting: The CRM's reporting feature can cover everything from sales figures to marketing ROI. These reports provide concrete data essential for optimizing sales and marketing efforts, identifying poor performing areas and revealing response rates for different parts of the marketing and sales funnel.
- Predictive Analytics: This analytical tool parses historical and big data to make predictions on sales and marketing efforts. It can identify the optimal times to contact leads, which lead demographics are likely to convert at different parts of the customer journey and other useful business intelligence.
- Marketing Automation Integration: Sales and marketing work hand-in-hand, so creating a closer relationship helps to optimize both departments. Many CRM solutions integrate with popular marketing automation tools for a seamless experience.
- Lead Management: This is another critical CRM function that allows your sales department to nurture leads, qualify leads and use a lead scoring system to determine the priority of contacts.
- Sales Force Automation: helps automates tasks like inventory control, sales processing, monitoring customer interactions & providing sales forecasts and performance analysis
- Cloud or On Premise: The Software as a Service (SaaS) cloud model for CRM provides many advantages for companies, including reduced upfront and maintenance costs. However, on-premise solutions don't rely on vendors, avoid potential network latency and may offer better data security.
- Mobile: Mobile CRM access is useful for sales staff in the field, allowing them to access critical lead information and make lead contact notes directly through a smartphone or tablet.
- Social: Social media provide many data points on potential leads, but not all CRM systems integrate this data into the lead's contact notes.
More CRM features for your consideration are available in the Massive CRM Features List.
Once you identify your CRM requirements, arrange the list by priority. While some solutions offer everything on the CRM features list and then some, they won't necessarily be the right solution for your business. Look through available content on the CRM vendor's website, social media channels and industry authority websites to determine whether it passes the first impression test.
Find out how organizations are leveraging CRM technology in this Gartner report.
Talk to your colleagues and industry contacts about what CRM software they use. Get recommendations from clients following your social media channels, and ask LinkedIn groups what they think about your prospective selections. You may learn about benefits you didn't know the solutions offered or hear horror stories that drive you away.
If you welcome or require requests for proposals for your software solutions, create a CRM RFP that covers your must-have features, establish the ideal work flow it fits into and discover potential vendors you may not have encountered on your first research sweep.
Tech Evaluation Scorecards
Create an evaluation scorecard prior to requesting any demos or signing up for free accounts or trials. Use these scorecards to compare each solution for its suitability for your organization. Sample criteria include:
- Ease of use
- Priority features
- Wanted features
Request for Demos
Once you create a tech evaluation scorecard, reach out to each vendor for a demo. For SaaS options, you most likely have access to a free trial or free account level. Run tests based on real-world use cases that the solutions will have to handle throughout day-to-day business operations. Use the scorecards to narrow down the vendor selection to the most suitable options.
Create CRM evaluation scorecards quickly and easily using SelectHub. Start your free trial with a free CRM requirements template.
Business Case Review
Conduct business case analyses to determine which system is the most advantageous. You have a few ways to conduct this analysis, depending on your needs. Some companies focus on the total cost of ownership, while others want to know how well the system improves sales ROI.
Vendor Viability and References
Vendor viability is a critical part of the decision process, especially if you're using a cloud-based solution. How long has the vendor been around, and does it have clients that are similar in size to your business? How responsive is its support? If you're dealing with a cloud-based solution, and you find countless complaints about slow response time, you're not going to do well in a disaster recovery situation. Ask for references, and cast a net across your professional network to see who else has used the vendor. Determine whether the use cases the other companies worked with are close to your own. To compare top CRM solutions see SelectHub's CRM Software Analyst Report.
A CRM solution is a critical part of your sales process, enabling you to stay on top of customer relationship building, lead management and lead follow-up. The right solution provides you countless productivity benefits, so it's important to do your due diligence and get exactly what you need for your company.