--- description: Compare the best live chat software of 2026. Read expert reviews and analyst ratings for 91 systems to find the perfect fit for your specific needs today! --- ## What is Live Chat Software? Live chat software is essential for enhancing customer support, much like a friendly concierge ready to assist guests at a hotel. It addresses common issues such as delayed responses and customer frustration by providing instant communication. Key functionalities include real-time messaging, chatbots for automated responses, and analytics to track customer interactions, benefiting users in retail, e-commerce, and service industries. Emerging features like mobile compatibility and integration with CRM systems improve accessibility. However, some users may find it challenging to manage high volumes of inquiries. Ultimately, live chat software streamlines customer engagement, boosts satisfaction, and helps businesses build lasting relationships with their clients. ### What Are The Key Benefits of Live Chat Software? * Faster issue resolution * Increased customer satisfaction * Improved conversion rates * Reduced support costs * Proactive customer engagement * Valuable customer insights * 24/7 availability (via chatbots) * Personalized communication * Competitive advantage Read More [Explore our top picks for live chat software below.](#leaderboard-products-section) #### How We Rate and Review Products Our live chat software analysts evaluate solutions using a comprehensive, multi-source approach designed to give you an objective view of what's available in the market. Here’s how it works: * **Our Research Process:** Our analyst team gathers data from multiple angles to ensure complete coverage, including SelectHub Analyst Briefings, direct vendor interviews, user reviews, product documentation, case studies, and technical specifications. This multi-source approach helps eliminate bias and gives you the full picture. * **Our Scoring Methodology:** The proprietary scoring engine in our selection platform analyzes the data to compute the Analyst Score. We evaluate how much functionality you get out of the box vs. what requires additional modules or third-party integrations — because we know implementation complexity and hidden costs matter to your decision. The result: Data-driven scores for the best products in live chat software that reflects real-world usability and comprehensive feature coverage, helping you make confident software decisions faster. [Learn More](#) For our analysis of live chat software, we scored 70 features across these groups: * Conversation Management * Customer Collaboration * Online Visitor Management * Platform Capabilities * Ticket Management We also scored 18 technical capabilities in these groups: * Integration and Extensibility We use the scale below to rate each feature and integration capability in our platform: | Level of Support | Score | Description | | ----------------------------------- | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Fully Supported Out of the Box | 100 | This feature comes built-in with industry-leading capabilities and works right after installation. No extra modules, integrations, or custom development needed. | | Moderately Supported Out of the Box | 85 | This feature is included out of the box and ready to use, though with more limited capabilities. No extra modules, integrations, or custom development needed. | | Supported with Workarounds | 70 | This feature isn’t offered directly, but you can achieve similar results using other built-in features or workarounds at no extra cost. | | Supported with Additional Modules | 60 | This feature is only available through additional vendor modules or products,which come at an extra cost. | | Supported with Partner Integrations | 50 | You’ll need to use a third-party integration, plugin, or app from the vendor’s marketplace at an extra cost. | | Supported with Custom Development | 25 | This feature isn’t built in or available through add-ons or integrations, but it can be custom-developed using the software’s supported APIs and frameworks. Costs may vary. | | Not Supported | 0 | This feature isn’t supported. | Best Live Chat Software Overall Our Research Analysts evaluated 91 solutions and determined the following solutions are the best live chat software overall: Sort by Best Overall SelectHub Award Winners Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management Integration and Extensibility * Overall Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). Best for [Quick Comparison](#leaderboard-compare-section) * [ LiveChat](https://www.selecthub.com/p/live-chat-software/livechat/) 90 Overall, Integration and Extensibility * [ LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) 89 Ticket Management * [ Freshchat](https://www.selecthub.com/p/live-chat-software/freshchat/) 86 Platform Capabilities * [ Crisp](https://www.selecthub.com/p/live-chat-software/crisp/) 84 Customer Collaboration * [ Drift](https://www.selecthub.com/p/live-chat-software/drift-ai/) 84 Online Visitor Management * [ Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) 82 Online Visitor Management * [ Zoho SalesIQ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) 82 Conversation Management, Online Visitor Management * [ JivoChat](https://www.selecthub.com/p/live-chat-software/jivochat/) 80 * [ Olark](https://www.selecthub.com/p/live-chat-software/olark/) 78 * [ Userlike](https://www.selecthub.com/p/live-chat-software/userlike/) 77 Online Visitor Management Compare Products ![Best overall award](https://www.selecthub.com/display/images/best%20overall.svg) [ ](https://www.selecthub.com/p/live-chat-software/livechat/) [LiveChat](https://www.selecthub.com/p/live-chat-software/livechat/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Best For: Integration and Extensibility Start Price: [ $20Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146)) Good For: Any company size Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 90 * Our Review * Pros & Cons * Benefits * Key Features * Media LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution. However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) * **Seamless Customer Support:** LiveChat enables real-time communication, allowing businesses to resolve customer queries promptly and efficiently, enhancing customer satisfaction. * **Personalized Interactions:** Agents can access customer history and context, facilitating personalized interactions that build stronger relationships and drive loyalty. * **Increased Conversion Rates:** LiveChat provides an opportunity to engage with website visitors proactively, addressing objections and guiding them through the conversion funnel. * **Improved Team Collaboration:** LiveChat fosters collaboration between agents, allowing them to transfer chats seamlessly and share customer information for effective problem-solving. * **Comprehensive Analytics:** LiveChat offers robust analytics that provide valuable insights into customer behavior, enabling businesses to optimize their live chat strategy and measure its impact. * **Inconsistent Agent Availability:** Users experience frustration when they are unable to connect with a live agent during critical moments, leading to unresolved queries and dissatisfaction. * **Limited Customization Options:** Predefined chat templates and inflexible chat window designs restrict businesses from tailoring the live chat experience to match their brand identity and specific needs. * **Data Security Concerns:** Users are hesitant to provide sensitive information through live chat platforms due to concerns about data privacy and the potential for security breaches. * **Delayed Response Times:** Slow response times can lead to frustration and abandonment, especially during peak hours when users expect immediate assistance. * **Lack of Proactive Engagement:** Live chat software that lacks proactive engagement features limits the ability of businesses to initiate conversations and proactively address customer needs. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) * **Reduces Costs:** LiveChat helps companies cut costs by employing a smaller staff. It allows customer service agents to talk with multiple visitors at once to maintain efficiency. * **Boosts Customer Satisfaction:** The software provides customer information like name and current page viewed so agents are able to operate with full context. This visibility, along with customer feedback surveys and chat ratings, helps companies increase CSAT (customer satisfaction) scores. * **Enables Faster Responses:** The software facilitates timely responses through real-time interactions, canned responses and chat previews that show what a customer is typing before they hit send. * **Offers Free Trial:** Users can test the software for 14 days to see if it works for them before committing to a purchase. The free trial offers the features included with the Team package. * **Provides 24/7 Support:** Companies can provide round-the-clock support via integration with ChatBot, allowing customers to get their questions answered at any time. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) * **Ticketing System:** This module streamlines and simplifies the process of managing tickets. Users can create tickets from email or chat, group related cases with tags, assign tickets, schedule automated follow-ups and track open cases via a dashboard. Any messages sent after hours are saved as a ticket so no conversations are left untouched. * **Chat Routing:** This feature ensures that customers speak to the most suitable agent based on department (sales or service, for example). Incoming chats can be routed automatically based on criteria like URL, or they can enter a queue for agents to manually select from. * **Reporting:** A range of reports and analysis tools grant visibility into support efforts for a better understanding of performance. Managers can project staffing needs, monitor agent activity, track effectiveness via ticket statistics, drill down based on tags or groups and view high-level metrics like number of chats. Reports can be scheduled and delivered in multiple formats including CSV and XLS. * **Marketplace:** LiveChat offers integration with more than 170 third-party tools for CMS, CRM, help desk, analytics, email marketing and e-commerce. Integrations include Slack, Calendly, Dropbox, Salesforce, Google Analytics, Facebook Messenger, ChatBot and MailChimp. * **Eye-Catcher:** This tool increases engagement with chat widgets by letting users add visuals like images and GIFs that help draw attention to the chat. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) [ ](https://www.selecthub.com/p/help-desk-software/liveagent/) [LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) Best For: Ticket Management Start Price: [ $9Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 89 * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) LiveAgent offers live chat and helpdesk capabilities, including advanced ticketing. Users can access and update all aspects of a given customer account. Interactive tools, automated behavior reply terminology, live queries management and intuitive onboarding are some aspects of the software that users appreciate. However, some users noted that the software is pricey and the UI is dated. They also reported issues with the payment gateway, mobile app design, service experience feedback and somewhat limited integration options, in terms of other social media and chat platforms. All things considered, LiveAgent is a decent live chat software suitable for businesses of all sizes. [ Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) * **Usability:** 77% of users who reviewed this aspect said the software is easy to use and navigate. * **Pricing:** According to 82% of reviews on this element, the software offers many features at a great price. * **Customer Service:** The customer support channels are responsive and useful, according to 91% of users reviewing support. * **Integration:** 86% of users who mentioned this aspect said that the software offers multiple integrations. * **Mobile Application:** 84% of users who reviewed the mobile app stated that the notifications, features and design could be improved. [ Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) * **Make Better Decisions:** A range of insightful and data-driven reports summarize business aspects like accounting, inventory, employee activity and sales for performance overview and informed decision-making. * **Drive Profits:** Improve user experience and boost retention to create fresh revenue channels with customer marketing strategies. * **Save Time:** Improve customer support quality with over 180 features, like automated ticket distribution and callback, call routing, email notifications and IVR. Automate agent workflows using SLA rules, time and action. * **Respond Quickly:** Improve customer engagement by reaching out faster to customer queries, with an average response time close to 30 minutes. [ Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) * **Ticketing System:** Provide customer service with a centralized response system. Address inquiries from one inbox, update ticket status, gather customer data to identify and solve problems and distribute cases automatically to ensure fast resolution of queries. * **Call Center:** Organize sales and provide support by managing customer calls on a unified platform. Connect devices, add agent phone numbers, place a call button on the website and make calls from the computer. Automate responses with IVR, route conversations to skip unnecessary waiting times, track missed calls using the callback feature and record talks without size limitations. * **Analytics and Reports:** Get insights into the team performance, agent rankings, usage statistics, customer satisfaction ratings, SLA metrics, support channels and other key benchmarks to improve business practices, products and services. Access tag, SLA compliance, channel, department time reports. * **Data Protection:** Enhance safety standards with help desk features to protect customer data and company practices. Ban IP addresses to limit irrelevant inquiries, enable secure login with 2-step verification, protect data between the browser and software using HTTPS encryption and store information in the data center for effective management. * **Gamification:** Take advantage of innovative elements to increase engagement and customer retention. Use customizable badges based on the worker’s performance and benchmarks and leaderboards to showcase achievements. [ Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) [ ](https://www.selecthub.com/p/live-chat-software/freshchat/) [Freshchat](https://www.selecthub.com/p/live-chat-software/freshchat/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Freshchat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Freshchat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492&price=2) Best For: Platform Capabilities Start Price: [ $19Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Freshchat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshchat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499/resources/normal/logo.png?1714428492)) Good For: Any company size Deployment: Cloud User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 86 * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Written By Sylvia Marak, Technical Content Writer ](https://www.selecthub.com/author/sylvia-marak/) Freshchat has carved out a niche for itself in the customer communication platform market, offering a compelling blend of features and affordability that resonates with many users. Reviewers frequently highlight the platform's intuitive interface and ease of use, making it a popular choice for businesses transitioning from simpler live chat solutions or those new to the world of customer messaging platforms. The seamless integration with other Freshworks products, such as Freshdesk and Freshsales, is another major draw, providing a unified view of customer interactions and streamlining workflows. This integration is particularly beneficial for businesses already invested in the Freshworks ecosystem, allowing them to leverage existing data and processes without the need for complex integrations. However, some users note that Freshchat's reporting and analytics capabilities could be more robust, especially when compared to competitors like Intercom or Zendesk Chat. While the platform offers basic reporting features, it may not provide the depth of insights needed by larger businesses or those with complex reporting requirements. Additionally, some users mention occasional limitations in customization options, particularly regarding chat widget appearance and branding. Despite these drawbacks, Freshchat's strengths in user-friendliness, affordability, and integration make it a compelling option for small to medium-sized businesses seeking a reliable and easy-to-implement customer messaging solution. Its focus on core live chat functionality and seamless integration with other Freshworks products makes it particularly well-suited for businesses already using or considering other tools within the Freshworks ecosystem. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [Visit Site](https://www.freshworks.com/live-chat-software/) * **Unified Platform:** Freshchat offers a comprehensive customer engagement platform, bringing together live chat, bots, and social media messaging into one interface. This streamlines workflows and provides agents with a holistic view of customer interactions. * **Customization Options:** Users appreciate the ability to tailor the chat widget's appearance and behavior to match their brand and website. This includes customizing the widget's color, position, and welcome message, creating a seamless brand experience for visitors. * **Automation Capabilities:** Freshchat's automation features, such as chatbots and canned responses, help to improve agent productivity and response times. Chatbots can handle routine inquiries, while canned responses provide quick answers to frequently asked questions, freeing up agents to focus on more complex issues. * **Reporting and Analytics:** The platform offers robust reporting and analytics tools, providing insights into chat volume, agent performance, and customer satisfaction. This data empowers businesses to make data-driven decisions and continuously improve their customer support operations. * **Limited Customization:** Freshchat offers limited options for customizing the chat widget's appearance and behavior, making it challenging for brands to achieve a seamless integration with their website's design and user experience. * **Mobile App Shortcomings:** The mobile app for agents has received criticism for its occasional glitches and lack of features compared to the desktop version, hindering efficient communication and issue resolution on the go. * **Reporting Limitations:** Some users find the reporting and analytics capabilities of Freshchat to be somewhat basic, lacking the depth and granularity needed for comprehensive performance evaluation and data-driven decision-making. * **Pricing Structure:** The pricing structure, particularly for larger teams or those requiring advanced features, can be a deterrent for some businesses, especially when compared to alternative solutions in the market. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [Visit Site](https://www.freshworks.com/live-chat-software/) * **Improve Efficiency:** Gathers data from third-party apps and websites in one place. Resolve queries and provide instant solutions using gathered information. Customize predefined responses to answer commonly asked questions. Quickly access canned messages by setting up shortcodes. Record customer details and share information in real time. * **Boost Productivity:** Routes support tickets to the right team. Scan incoming tickets and categorize them according to factors including customer type, language, location and ticket subject. Automate ticket assignments based on the agent’s expertise level. Create rules to send event alerts to the right agent. Encourage agent performance with gamification. * **Improve Customer Support:** Resolves repetitive questions using intelligent automation. Delivers personalized solutions to customers by learning from past experiences. It provides product information and instant assistance to customers when needed. No need to wait for human assistance. * **Free Trial:** Get first-hand experience with a 21-day free trial. No need to add credit card details. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [Visit Site](https://www.freshworks.com/live-chat-software/) * **Messaging Channels:** Receive, manage and respond to conversations from multiple channels from a unified inbox. Stay connected with ERP and CRM to automate queries in advance. Launch bots to automate tasks based on hours. * **Campaigns:** Design flows and set timings to trigger targeted audience emails. Send emails based on user intent and website behavior. Set up different timings to re-engage or send invites and reminder emails. Analyze data gathered from previous campaigns and optimize performance accordingly. * **Chatbots:** Create bots with the easy-to-use, low code bot builder. Build multiple bots to handle tasks like answering customer questions, updating data or building a single bot to handle multiple tasks. Set up bots for different cases with a predefined, ready-to-use template. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [Visit Site](https://www.freshworks.com/live-chat-software/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [Visit Site](https://www.freshworks.com/live-chat-software/) [ ](https://www.selecthub.com/p/live-chat-software/crisp/) [Crisp](https://www.selecthub.com/p/live-chat-software/crisp/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Crisp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) Best For: Customer Collaboration Start Price: [ $25Per Workspace, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Crisp&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 84 * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Written By Sylvia Marak, Technical Content Writer ](https://www.selecthub.com/author/sylvia-marak/) The ability to centralize communication channels is a game-changer for businesses seeking efficiency and a streamlined workflow. Over the past year, Crisp has consistently received positive feedback for its ability to consolidate various communication channels, including live chat, email, and social media, into a single platform. Users appreciate the convenience of managing all customer interactions from one place, eliminating the need to switch between multiple tools and improving response times. The platform's intuitive interface and user-friendly design have also been praised, making it easy for teams to adopt and navigate the system effectively. While Crisp offers a robust set of features, some users have noted that the platform's customization options can be limited compared to competitors like Intercom or Zendesk. For instance, customizing chatbots or creating complex automation workflows may require more advanced technical skills or additional development work. Additionally, while Crisp's pricing is generally considered competitive, some users with larger teams or higher message volumes have found the cost to be a factor. Despite these limitations, Crisp's strengths in communication consolidation, ease of use, and affordability make it a compelling option for small to medium-sized businesses (SMBs) seeking to enhance their customer support operations and improve overall communication efficiency. The platform's focus on core features and intuitive design allows SMBs to quickly implement and utilize the system without requiring extensive training or technical expertise. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/crisp/) [Visit Site](https://crisp.chat/en/) * **Unified Inbox:** Streamlining communication by consolidating messages from various channels like email, live chat, and social media into a single interface is a major draw for users. This eliminates the need to juggle multiple platforms and ensures no message slips through the cracks. * **Chatbots & Automation:** Crisp's chatbot functionality empowers businesses to automate routine tasks, such as answering frequently asked questions or qualifying leads. This not only saves time but also ensures prompt responses to customer inquiries, even outside of business hours. * **Customization Options:** The ability to tailor the live chat widget's appearance to match a company's branding is a significant advantage. This visual consistency reinforces brand identity and creates a more cohesive user experience. * **Knowledge Base Integration:** Connecting a knowledge base to the live chat system allows agents to quickly access and share relevant information with customers. This feature enhances the efficiency and effectiveness of customer support interactions. * **Limited Customization:** Crisp's customization options for the chatbox and widget can feel restrictive to users who desire a more tailored look and feel to match their brand identity. For example, modifying the chatbox's color scheme or font choices might be limited, hindering seamless integration with a company's website design. * **Mobile App Shortcomings:** The mobile app version of Crisp has received feedback regarding occasional lag and a less intuitive interface compared to the desktop version. This can lead to frustration for users who rely on managing customer interactions while on the go. * **Pricing Structure:** While Crisp offers a free plan, some users find the jump in features and capabilities between the free and paid plans to be significant. The cost of upgrading to access essential functionalities like chatbots or advanced reporting can be a deterrent for smaller businesses or teams with budget constraints. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/crisp/) [Visit Site](https://crisp.chat/en/) * **Improve Lead Generation:** Create chatbots to generate leads on autopilot for offline settings. Customize predefined responses, channels, user data, timings and day conditions for chatbots to handle queries offline. * **Increase Efficiency:** Analyzes the number of conversations, website visitors and the average mean response time using analytics. Detect response time in hours and days. Keeps track of conversations, usage statistics, fired triggers and segments saved to qualify leads. * **Boost Customer Engagement:** Configure rules to engage with website visitors using chat triggers. Retarget leads and decrease funnel abandonment by clicking on ads. It sends a message when the website visitor is about to leave the funnel. * **Automate Repetitive Tasks:** Follow up on sales leads and book appointments while educating new subscribers. Improves brand identity and customer experiences by sending correct information via email or in-chat sequence. * **Free Trial:** Gain access to a 14-day free trial before the final purchase. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/crisp/) [Visit Site](https://crisp.chat/en/) * **Cobrowsing:** Cobrowse and share notes with website visitors instantly using MagicBrowse. No need for any additional plugins. Eliminates going back and forth between web pages. * **Real-Time Dashboard:** Centralize customer data in a single dashboard with advanced filters. Access details, private data and track user activity to monitor customer lifecycles in real time. * **Drip Campaigns:** Personalize messages and send them via emails and campaigns automatically. Create automated email marketing, target the right customers and trigger campaigns using easy sequences. * **Chatbots:** Create a seamless workflow using a no-code builder and visual editor that everyone in the organization can access. Route customer queries to support automatically. Forwards all information to the CRM without any coding requirements. Customize the chatbot as needed. Personalize messages for multiple channels using a single script. * **Live Chat:** Create automated messages targeted at customers based on website activity. Share information including images, documents and files using the chat widget. Resolve quick queries by allowing access to help articles or relevant content directly via live chat. Provide access to fun games like CrispyBird to keep customers engaged during offline mode. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/crisp/) [Visit Site](https://crisp.chat/en/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/live-chat-software/crisp/) [Visit Site](https://crisp.chat/en/) [ ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Drift](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Drift&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95%2Fresources%2Fnormal%2Flogo.png%3F1693318640) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Drift&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95%2Fresources%2Fnormal%2Flogo.png%3F1693318640&price=5) Best For: Online Visitor Management Start Price: [ $2,500Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Drift&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95%2Fresources%2Fnormal%2Flogo.png%3F1693318640&price=5) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Drift&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95/resources/normal/logo.png?1693318640)) Good For: Medium & large companies Deployment: Cloud User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 84 * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) Drift streamlines business communications using live chat widgets, custom chatbots, videos and integrations. According to reviews, it offers a user-friendly platform, detailed reporting tools, useful lead routing and excellent customer support. Users appreciated that it helps to generate leads and navigate complex sales. However, some users reported technical issues with push notifications and chats, and some considered the product expensive. Overall, Drift is suitable for businesses seeking to improve and refine their customer engagement. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Visit Site](https://www.drift.com/) * **Usability:** According to 90% of users who mentioned this aspect, the software is intuitive and easy to use. * **Reporting:** 73% of users who commented on this aspect said the reports are clear and detailed. * **Multimedia Capabilities:** According to 60% of users who reviewed this aspect, it’s easy to create, record and share videos. * **Customer Service:** 70% of users who reviewed this element said that customer support is attentive and professional. * **Cost:** According to 80% of users who mentioned this, the product is expensive, making it unaffordable for small businesses. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Visit Site](https://www.drift.com/) * **Target High Quality Leads:** Target site visitors and welcome them with personalized messages based on collected user information, like company name, industry, employee count and location. Expedite interaction and lead conversion by allowing them to schedule appointments through an intelligent auto-attendant. * **Qualify Leads Faster:** Engage with buyers faster by segmenting them based on tech stack data and allowing priority ones skip the form queue. Qualify leads in real time and instantly route them to sales representatives without leaving the website. * **Close Deals Quickly:** Use the Deal Room feature to improve collaboration among sales staff. Store notes and resources about every conversation and manage all sales processes in one place. Sales managers can coach representatives effectively and buyers can chat, call or book a meeting with their point of contact directly. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Visit Site](https://www.drift.com/) * **Reports:** Get detailed reports on website engagement, team performance, sales, response time, routing, leads acquired and other performance metrics. * **Playbooks:** Leverage automated message workflows that use IP data to create customized chat experiences for users, send targeted messages, run marketing campaigns, monitor site visitors and connect leads to teams. * **API and Integration:** Use the API to access bot features, sync contacts, enable permissions for agent information, support widget configurations and assist with data retrieval and deletion. Integrate with Hubspot, Salesforce, Zapier, Marketo and Clearbit. * **Email Bots:** AI-powered email bots manage email conversations with contacts, improve conversion rates, distinguish human email replies from autoresponders and route them to the right representatives, guarantee follow-ups, track responses and drive more pipelines. * **Customer Data:** Collate user data from third-party sources like Crunchbase, SixSense, and ZoomInfo to segment and personalize customer information. Collect and manage contact profiles with fields like visitor name, contact details, company name and industry. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Visit Site](https://www.drift.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Visit Site](https://www.drift.com/) [ ](https://www.selecthub.com/p/live-chat-software/intercom/) [Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Best For: Online Visitor Management Start Price: [ $39Per Seat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573)) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 82 * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) Intercom offers a comprehensive platform to manage communications and increase engagement, via chatbots, product tours, email campaigns, automated answers and more. Based on user reviews, the product offers an intuitive interface, excellent customer support and useful onboarding resources. Users appreciated that they can customize automated tasks and in-app messages. Many reviewers also liked that they can assign conversations, use add-ons, send emails, send attachments and handle all customer outreach from a single platform. However, some users mentioned that the product is expensive and has limited reporting capabilities. All things considered, Intercom is a great solution for businesses in need of a complete communications platform. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) * **Usability:** The platform is easy to use, straightforward and intuitive, according to 94% of users who commented on this aspect. * **Customer Support:** According to 74% of users who mentioned this, support reps are knowledgeable and helpful. * **Training:** Of the total users who commented on this feature, 90% liked the onboarding resources, training guides and simplicity of navigation. * **Communication:** 90% of users who commented on this appreciated being able to answer a high volume of questions, customize bots, automate responses and organize conversations. * **Value for Money:** The pricing is hard to understand and skews expensive, according to 100% of users who mentioned this. * **Reporting:** According to 67% of users who reviewed this feature, internal reports are limited and inaccurate. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) * **Customize Bots:** Build code-free bots that automatically triage conversations, initiate contact using advanced targeting and engage high-intent leads. * **Reply Faster:** Apply macros or pre-written responses to maintain a consistent support experience even when live agents are unavailable. Automate repetitive actions, like tagging, assigning and updating tickets, across multiple conversations at once. * **Market Effectively:** Engage potential leads with personalized messages to support the sales process and improve branding in real time. * **Enhance Support:** Use the Conversational Support Starter Kit to learn how to combine proactive self-serve, AI-powered and human support to resolve customer issues at scale. * **Integrate Easily:** Connect with tools like Marketo, Shopify and Stripe to enhance data interoperability and automate workflows. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) * **Mobile Carousels:** Manage communication with a customizable, code-free interface on a single or multiple screens. Request device permissions, add deep links, send dynamic carousel messages, open URLs, start conversations in the messenger and give users the option to chat with support. * **Team Messaging:** Organize and respond to conversations on web, mobile and email and social channels from a central location. Create separate inboxes for support and sales, set permissions and use notes to collaborate on difficult questions. * **Product Tours:** Create customizable interactive guides to orient new customers and explain products. * **Series Visual Campaign Builder:** Use a drag-and-drop visual campaign builder to create behavior-based customer messaging campaigns. Send in-app and in-product messages and make feature announcements. Adjust paths for wait time, message type and unique tags. * **Conversational Support:** Manage, route and prioritize conversations. Automate answers to common questions with the Resolution Bot. Customize user experience with intelligent chatbots based on customer behavior. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) [ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Zoho SalesIQ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Zoho%2BSalesIQ&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910%2Fresources%2Fnormal%2Flogo.png%3F1693319179) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zoho%2BSalesIQ&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=1) Best For: Conversation Management Online Visitor Management Start Price: [ $7Per Operator, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zoho%2BSalesIQ&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+SalesIQ&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/e48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910/resources/normal/logo.png?1693319179)) Good For: Any company size Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 82 * Our Review * Pros & Cons * Benefits * Key Features * Media Zoho SalesIQ, a customer engagement platform, has attracted a range of feedback from users over the past year. Reviewers frequently highlight the platform's affordability and comprehensive feature set as major advantages. The software offers live chat, visitor tracking, and automation tools at a competitive price point, making it an attractive option for small and medium-sized businesses seeking a cost-effective solution. Users appreciate the platform's ability to provide insights into visitor behavior, enabling them to personalize interactions and improve customer engagement. Additionally, Zoho SalesIQ's integration with other Zoho products, such as Zoho CRM, is seen as a significant benefit, streamlining workflows and enhancing data management. However, some users have expressed concerns regarding the platform's user interface and occasional performance issues. The interface, while functional, is sometimes described as outdated and less intuitive compared to competitors like Intercom or Drift. Additionally, a few users have reported occasional lags or delays in the live chat functionality, which can impact the customer experience. Despite these drawbacks, many reviewers acknowledge that Zoho SalesIQ offers a robust set of features at an attractive price point, making it a viable option for businesses prioritizing affordability and functionality over cutting-edge design and performance. Zoho SalesIQ is particularly well-suited for small to medium-sized businesses seeking a comprehensive and affordable customer engagement solution. Its feature set, including live chat, visitor tracking, and automation tools, provides valuable insights into customer behavior and facilitates personalized interactions. The platform's integration with other Zoho products further enhances its value proposition for businesses already utilizing the Zoho ecosystem. While the user interface and occasional performance issues may deter some users, Zoho SalesIQ's affordability and comprehensive functionality make it a compelling option for businesses looking to optimize their customer engagement strategies without exceeding their budget. [ Read Full Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Visit Site](https://www.zoho.com/salesiq/) * **Extensive Customization:** Zoho SalesIQ allows users to personalize chat widgets to match their branding, creating a seamless experience for visitors. This includes modifying the chat window's appearance, language, and automated messages. * **Visitor Tracking:** Gain valuable insights into visitor behavior on your website. Understand their navigation patterns, identify pages of interest, and even see what they type before sending a message. This knowledge empowers proactive engagement and personalized interactions. * **Lead Scoring:** Automatically qualify leads based on their behavior and interactions on your website. Assign scores based on specific criteria, such as pages visited or time spent on site, helping your sales team prioritize and focus on the most promising prospects. * **Limited Customization:** Users express frustration with the inability to tailor the chat widget's appearance extensively to match their brand aesthetics beyond basic color changes. This lack of flexibility can lead to a disconnect between the chat widget and the overall website design. * **Mobile App Shortcomings:** The mobile app for Zoho SalesIQ receives criticism for its limited functionality and occasional performance issues. Users report difficulties in accessing certain features and experiencing delays in notifications, hindering their ability to respond promptly to customer inquiries. * **Reporting Limitations:** While Zoho SalesIQ offers reporting capabilities, some users find them to be insufficient for in-depth analysis. The reports lack granularity and customization options, making it challenging to extract specific insights and track key performance indicators effectively. [ Read Full Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Visit Site](https://www.zoho.com/salesiq/) * **Strengthen Customer Engagement:** Seamless interaction with website visitors at every stage to close deals faster. Provides a centralized platform to sync chat messages from multiple websites. Communicate efficiently via customized live chat messenger to understand customer queries in real time. Send personalized messages to reach quality prospects. * **Increase Quality Leads:** Analyze customer profiles and contact valuable prospects by mapping the sales journey. Deploy AI-powered chatbots to handle leads automatically by gathering information, answering questions and demonstrating products based on customer requirements. * **Effective Communication Medium:** Enable live chat on social media for better customer outreach. It allows businesses to find multilingual chat support and real-time language translation on landing on the website to reduce response time. Facilitates audio calls and screen sharing for better customer visibility. * **Boost Customer Support:** Fulfill customer expectations by connecting via Mobilisten. It allows instant messaging, photo and file sharing to understand and solve queries. Maintain and keep track of customer analytics in real time. * **Free Trial:** Test hands-on with the 15-day free trial version. [ Read Full Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Visit Site](https://www.zoho.com/salesiq/) * **Monitoring:** Monitor agent performance by analyzing concurrent chats, progress and average response time, including idle and online hours, in real time. * **Smart Chatbots:** Maximize customer outreach by automating daily interactions. Create workflows and customize response messages with codeless bots. It answers common queries and responds using the resource library. Gain full control over the chatbot’s behavior for deeper insights. * **Visitor Tracking:** Gather complete customer information, including visitor details, conversation, time spent, location, last active time, traffic source and more. It indicates if the visitor is idle, busy or available. It provides multiple viewing options like ring view for hot prospects and list view for cold prospects. * **Smart Widgets:** Customize app integration using widgets. Add auto-sync to prevent double data entries. Create and manage data displayed on widgets with form controllers. * **Reports and Analytics:** Gather complete visitor information and identify potential leads using drill-down reports. Track and optimize website performance through visitor footprint, drop-offs and top performing pages. [ Read Full Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Visit Site](https://www.zoho.com/salesiq/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Visit Site](https://www.zoho.com/salesiq/) [ ](https://www.selecthub.com/p/live-chat-software/jivochat/) [JivoChat](https://www.selecthub.com/p/live-chat-software/jivochat/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=JivoChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=JivoChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181&price=2) Start Price: [ $19Per Agent, Monthly. Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=JivoChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=JivoChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/a03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372/resources/normal/logo.png?1693319181)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 80 * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Written By Sylvia Marak, Technical Content Writer ](https://www.selecthub.com/author/sylvia-marak/) JivoChat has carved out a niche for itself in the customer communication platform market, attracting a loyal following due to its unique blend of features and affordability. Users frequently highlight the platform's intuitive interface and ease of use, making it a popular choice for businesses transitioning from more complex systems or those with limited technical expertise. The seamless integration with popular CRM and e-commerce platforms like Shopify and WordPress further enhances its appeal, allowing for efficient customer data management and streamlined workflows. JivoChat's omnichannel capabilities, encompassing live chat, email, phone, and social media messaging, are particularly praised for providing a unified view of customer interactions and enabling businesses to respond promptly across various channels. While JivoChat receives accolades for its user-friendliness and comprehensive features, some users point out areas for improvement. Occasional lags in the mobile app and limitations in customization options compared to competitors like Intercom or Zendesk are mentioned as drawbacks. Additionally, the absence of advanced reporting and analytics features may deter larger businesses seeking in-depth insights into customer behavior and agent performance. JivoChat's competitive pricing structure, especially for small and medium-sized businesses, is a significant differentiating factor. The platform offers a free plan with basic features and affordable paid plans that scale with business needs. This affordability, coupled with its ease of use and omnichannel capabilities, makes JivoChat an attractive option for startups, e-commerce businesses, and customer support teams seeking a reliable and cost-effective solution to manage customer interactions efficiently. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [Visit Site](https://www.jivochat.com/) * **Omnichannel Convenience:** JivoChat allows businesses to manage communication across various channels like Facebook Messenger, WhatsApp, and Telegram, all within a single interface, streamlining customer interactions. * **Proactive Engagement:** The platform offers tools like visitor monitoring and automatic triggers, enabling businesses to proactively initiate chats with customers, potentially increasing engagement and sales. * **Customization Options:** JivoChat provides a high degree of customization, allowing businesses to tailor the chat widget's appearance and behavior to align with their branding and website design. * **Mobile App:** The availability of a mobile app ensures that businesses can stay connected and respond to customer inquiries even when they are away from their desks, enhancing responsiveness. * **Limited Customization:** JivoChat's customization options for the chat widget's appearance and behavior are relatively basic, making it challenging for businesses to achieve a seamless brand integration or a tailored user experience. * **Mobile App Shortcomings:** The mobile app has received user feedback pointing to occasional lagging and crashes, impacting the ability of agents to respond promptly and efficiently to customer inquiries on the go. * **Occasional Glitches:** Some users have reported experiencing occasional technical glitches, such as messages failing to send or the chat widget not loading properly, leading to potential disruptions in communication and customer frustration. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [Visit Site](https://www.jivochat.com/) * **Boost Customer Experience:** Integrate all communication channels for seamless and improved interaction. Retain customers by mapping their journey and understanding touchpoints. Use data to offer personalized recommendations and offers. Promote special discounts on products and pricing plans when a user lands on the website. * **Reduce Service Response Time:** Connect with clients via social media, website, phone or from any platform of their choice. Feed in numbers and receive calls within 30 seconds or less with Callback. * **Boost Sales:** Proactively engage with interested customers. Send personalized messages and targeted campaigns using customers’ contact details and buying preferences. Get instant responses without needing to switch between different apps and platforms. * **Improve Employee Efficiency:** Manage and organize all incoming messages from different platforms in a single app. Eliminate the time it takes to manage multiple chats. * **Free Trial:** Get started with a 14-day free trial. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [Visit Site](https://www.jivochat.com/) * **Proactive Invitation:** Identify, track and interact with customers using chat widget popup windows. Customize personalized messages with a call to action for instant assistance to queries, discounts, tips and advice. * **Visitor Tracking:** Track the exact number of visitors browsing the website or individual landing pages. Identify new leads from different countries and cities with demographic data. Validate marketing campaigns and target customers by analyzing every new visitor. * **Mobile App:** Stay connected and assist customers from anywhere via text or calls through Callback. It provides omnichannel support for visitors to chat live from any social media platform in an offline state. Send messages or make one-click calls using favorite messenger apps. * **Callback:** Request instant calls and connect with clients within seconds. Send relevant documents, information or links and chat simultaneously to close deals faster. Schedule timings and receive calls as per convenience. * **Integrations:** Assist visitors with over 20 integrations through the mobile app. It provides easy access to chats and messages within a single platform. It integrates well with CRM, apps, business tools, messaging platforms and more. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [Visit Site](https://www.jivochat.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [Visit Site](https://www.jivochat.com/) [ ](https://www.selecthub.com/p/live-chat-software/olark/) [Olark](https://www.selecthub.com/p/live-chat-software/olark/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Olark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Olark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821&price=2) Start Price: [ $29Per Seat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Olark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Olark&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1/resources/normal/logo.png?1718839821)) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 78 * Our Review * Pros & Cons * Benefits * Key Features * Media Users of Olark, the live chat software, frequently praise its user-friendly interface and straightforward setup, making it a popular choice for businesses of all sizes. The platform's intuitive design allows customer service representatives to manage multiple conversations simultaneously, boosting efficiency and response times. Olark's reporting and analytics tools also receive positive feedback, providing valuable insights into customer interactions and team performance. However, some users note that Olark's customization options are somewhat limited compared to competitors like Zendesk Chat and LiveChat. While Olark offers basic customization features, businesses with complex branding or workflow requirements may find it restrictive. Additionally, Olark's pricing structure, based on the number of operators, can become expensive for larger teams. Despite these limitations, Olark's strengths lie in its ease of use, affordability for smaller teams, and focus on core live chat functionality. This makes it an ideal choice for small to medium-sized businesses seeking a simple and effective solution to engage with website visitors and provide real-time support. Olark's emphasis on user-friendliness and essential features ensures that businesses can quickly implement and utilize the platform without a steep learning curve or excessive costs. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/olark/) [Visit Site](https://www.olark.com/) * **Simple to Use:** Olark's interface is clean and intuitive, making it easy for users to navigate and find the features they need. The learning curve is minimal, allowing teams to get up and running quickly without extensive training. * **Customization Options:** Olark provides a variety of customization options, allowing users to tailor the chat experience to their brand and website. This includes customizing the chat box's appearance, creating automated messages, and setting up pre-chat surveys to gather visitor information. * **Integrations:** Olark integrates with numerous third-party applications, such as CRM systems, email marketing platforms, and help desk software. This allows users to streamline their workflows and improve efficiency by connecting Olark with their existing tools. * **Real-Time Reporting:** Olark offers real-time reporting features that provide insights into chat volume, visitor engagement, and agent performance. These reports help users track key metrics and make data-driven decisions to optimize their live chat strategy. * **Limited Customization:** Olark offers basic customization options, but users seeking advanced branding control or unique chat box designs may find the platform restrictive. For example, modifying the chat box's shape or adding interactive elements might not be possible. * **Reporting Features:** While Olark provides basic reporting on chat volume and agent activity, it may lack the depth of analytics that some businesses require. Users who need granular insights into customer behavior, chat flow, or agent performance might find the reporting capabilities insufficient. * **Integrations:** Olark integrates with popular CRM and helpdesk platforms, but the range of integrations might not be as extensive as some competitors. Users relying on niche or industry-specific software may encounter compatibility challenges. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/olark/) [Visit Site](https://www.olark.com/) * **Enhance Customer Support:** Speed up workflows by setting up automation rules. Keep visitors engaged by routing chats to the correct department. Track user behavior and send automatic messages. Personalize messages based on browsing details, including referring URL and location. * **Improve Data Collection:** Gather relevant data using live chat transcripts. Filter and custom search customer information as needed. Saves offline emails and online chat transcripts in an archive. It captures details including chat ratings, email, location, name and the origin of the live chat page. * **Strengthen Engagement Rate:** Answer queries or schedule demos in real time. Support customers without interrupting their browsing session with visitor insights and cobrowsing. It provides a non-branded chatbot to help visitors stay focused on the product, not the brand. * **Increase Sales:** Capture leads from different locations by detecting in-use language and translating in real time. Prioritize chats and score leads by collecting visitor data from multiple websites. It also provides access to company data, size, social profile links and relevant profiles to understand the audience. It displays the user’s age, gender, company name, job title and more. * **Free Trial:** Get hands-on access with a free 14-day trial version. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/olark/) [Visit Site](https://www.olark.com/) * **Reporting and Analytics:** Sort and filter customer data based on satisfaction ratings and conversation tags. Check for highest and lowest rated chats. Filter most frequent chat topics. Receive automatic email summaries on a daily, weekly and monthly basis. Check which day and time the visitors are most interested. * **Chatbox Forms:** Customize forms and pre-chat surveys to gather customer details before starting a conversation. Send offline messages via emails for agents to contact them as needed. Provide optional questions and add automated chat rules for frequent visitors. * **Team Management:** Manage, monitor and keep track of team performance. Tracks activity reports and limits the number of chats for a single agent to handle. Assign chats to the next available agent if the current agent cannot assist the customer. Save links, documents, FAQs and product pitches for quick access. * **Integration:** Choose the preferred software and stay connected with sales, marketing and support processes. Use live chat plugins to integrate with eCommerce platforms. Provides seamless integration with help desks, CRMs, team communication and marketing automation platforms. Customize integrations using Webhooks for platforms that do not support the preferred CRM. * **Canned Responses:** Pre-program and personalize responses for the team and individual purposes with the text expander. Use shortcuts to recall long and common answers. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/olark/) [Visit Site](https://www.olark.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/live-chat-software/olark/) [Visit Site](https://www.olark.com/) [ ](https://www.selecthub.com/p/live-chat-software/userlike/) [Userlike](https://www.selecthub.com/p/live-chat-software/userlike/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Userlike&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817%2Fresources%2Fnormal%2Flogo.png%3F1693319180) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Userlike&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817%2Fresources%2Fnormal%2Flogo.png%3F1693319180&price=2) Best For: Online Visitor Management Start Price: [ $90Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Userlike&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817%2Fresources%2Fnormal%2Flogo.png%3F1693319180&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Userlike&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/eea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817/resources/normal/logo.png?1693319180)) Good For: Any company size Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 77 * Our Review * Pros & Cons * Benefits * Key Features * Media Imagine a bustling marketplace where vendors showcase their wares, each vying for the attention of discerning customers. In the realm of customer communication software, Userlike stands as a stall adorned with vibrant tapestries, beckoning businesses with its promise of seamless interactions. User reviews from the past year paint a vivid picture of Userlike's strengths, weaknesses, and unique offerings, ultimately revealing the ideal customer for this versatile tool. Users consistently praise Userlike's intuitive interface and ease of use, highlighting its straightforward setup process and user-friendly design. The platform's customization options also receive accolades, allowing businesses to tailor the chat widget's appearance and functionality to align with their brand identity. Userlike's omnichannel capabilities, integrating various communication channels like WhatsApp and Facebook Messenger, are lauded for streamlining customer interactions. However, some users note that the mobile app's functionality could be enhanced for a more seamless experience on the go. In comparison to competitors like Zendesk and Intercom, Userlike is often perceived as a more affordable and user-friendly option, particularly suitable for small and medium-sized businesses. Its focus on live chat and website messaging, as opposed to comprehensive customer service suites, makes it a more specialized tool. Userlike emerges as an optimal choice for businesses prioritizing real-time customer engagement and seeking a user-friendly, customizable live chat solution. Its affordability and focused feature set make it particularly well-suited for small and medium-sized businesses aiming to enhance their online customer interactions without the complexity of a full-fledged customer service platform. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/userlike/) [Visit Site](https://www.userlike.com/en/) * **Intuitive Interface:** Users frequently praise Userlike for its clean and user-friendly interface, making it easy for support agents to navigate and respond to customer inquiries efficiently. The platform's intuitive design minimizes the learning curve, allowing teams to get up and running quickly. * **Customization Options:** Userlike offers a high degree of customization, enabling businesses to tailor the chat widget's appearance and functionality to align with their brand identity and specific requirements. This flexibility empowers companies to create a seamless and consistent customer experience. * **Omnichannel Capabilities:** Userlike's omnichannel features allow businesses to manage customer interactions across various channels, including website chat, WhatsApp, Facebook Messenger, and SMS, all from a unified platform. This centralized approach streamlines communication and ensures a consistent customer experience across different touchpoints. * **Integrations:** Userlike integrates seamlessly with popular CRM, helpdesk, and e-commerce platforms, such as Salesforce, Zendesk, and Shopify. These integrations enable businesses to leverage existing customer data and streamline workflows, enhancing agent productivity and customer satisfaction. * **Limited Customization:** Userlike offers limited options for customizing the chat widget's appearance and behavior, making it challenging for brands to achieve a seamless integration with their website's design and user experience. * **Feature Restrictions:** Certain features, such as chatbots and advanced routing rules, are only available in higher-priced plans, potentially limiting the functionality for businesses with basic needs. * **Mobile App Limitations:** The mobile app for agents has received feedback regarding occasional performance issues and a less intuitive interface compared to the desktop version, which can hinder agent productivity and responsiveness. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/userlike/) [Visit Site](https://www.userlike.com/en/) * **Boost Efficiency:** Manage multiple chats and customers simultaneously by setting up the number of chat slots. Send canned messages instantly using templates or quick commands. * **Increase Customer Engagement:** Respond to customer queries in real time. Hand over complex queries to a support representative by connecting a chatbot to a live chat solution. Automate repetitive questions to improve response time and reduce service costs. * **Improve Sales and Conversions:** Generate direct leads from chat conversations. Capture leads by explaining complex questions via screen sharing or video calls. Provide on-page guidance to help customers reach the correct web page. Track chat success by setting up goals and trigger notifications when a chatting customer reaches a specific URL. * **Enhance Customer Feedback:** Gather opinions from engaged customers with pre and post-chat surveys. Display a rating system to rate conversations and a text box to get written feedback. * **Free Trial:** Access premium features with a 14-day free test run. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/userlike/) [Visit Site](https://www.userlike.com/en/) * **Smart Customer Profile:** Uses an email address to automatically gather public information and generate a customer profile. * **Sticky Chat:** Build customer and employee relationships with sticky chat rules. It remembers and maintains connections made with previous customers. * **CRM Integrations:** Forwards chat messages or transcripts directly to the CRM tool to track leads, sales and support. It provides personalized support by allowing access to in-depth insights and analytics. * **Proactive Chat:** Define and set timer rules to connect with website visitors. It triggers once per user browsing session. It eliminates annoying chat invitations every time visitors open a new page. * **Widget Router:** Optimize the chat system and keep widget codes in one place. It supports multiple widgets by offering one router per page. Set up chat behavior based on language preferences, country of origin and more. [ Read Full Review](https://www.selecthub.com/p/live-chat-software/userlike/) [Visit Site](https://www.userlike.com/en/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/live-chat-software/userlike/) [Visit Site](https://www.userlike.com/en/) ## Compare the Best Live Chat Software Select up to 5 products from the list below to compare. Product Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). Best For Start Price Free Trial Good For Deployment Learn More [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) 90 Overall [ $20Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146)) Any company size Cloud [ Read Review](https://www.selecthub.com/p/live-chat-software/livechat/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) 89 Ticket Management [ $9Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427)) Any company size Cloud, On-Premise [ Read Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) 86 Platform Capabilities [ $19Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Freshchat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492&price=2) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshchat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499/resources/normal/logo.png?1714428492)) Any company size Cloud [ Read Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [ Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) 84 Customer Collaboration [ $25Per Workspace, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Crisp&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179)) Small & medium companies Cloud [ Read Review](https://www.selecthub.com/p/live-chat-software/crisp/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) 84 Online Visitor Management [ $2,500Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Drift&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95%2Fresources%2Fnormal%2Flogo.png%3F1693318640&price=5) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Drift&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95/resources/normal/logo.png?1693318640)) Medium & large companies Cloud [ Read Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) 82 Online Visitor Management [ $39Per Seat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573)) Any company size Cloud [ Read Review](https://www.selecthub.com/p/live-chat-software/intercom/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) 82 Conversation Management [ $7Per Operator, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zoho%2BSalesIQ&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=1) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+SalesIQ&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/e48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910/resources/normal/logo.png?1693319179)) Any company size Cloud [ Read Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) 80 NA [ $19Per Agent, Monthly. Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=JivoChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181&price=2) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=JivoChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/a03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372/resources/normal/logo.png?1693319181)) Small & medium companies Cloud [ Read Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) 78 NA [ $29Per Seat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Olark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821&price=2) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Olark&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1/resources/normal/logo.png?1718839821)) Small & medium companies Cloud, On-Premise [ Read Review](https://www.selecthub.com/p/live-chat-software/olark/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) 77 Online Visitor Management [ $90Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Userlike&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817%2Fresources%2Fnormal%2Flogo.png%3F1693319180&price=2) Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Userlike&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/eea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817/resources/normal/logo.png?1693319180)) Any company size Cloud [ Read Review](https://www.selecthub.com/p/live-chat-software/userlike/) Compare Products Compare #### Filter Products (91) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Free Trial Apply Reset filters ## All Live Chat Software Showing 1 - 20 of 91 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) Analyst Rating User Sentiment [ Crisp by Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Crisp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) Crisp provides multi-channel support software to interact online via messaging, email and Twitter for a better customer experience. It provides all-in-one messaging for customers and companies to engage effortlessly using drip campaigns, chat triggers and chatbots. No additional plugins are required to cobrowse with other customers. It improves sales, generates leads, enhances email marketing and scales customer relationships. Best For: Customer Collaboration Start Price: [ $25Per Workspace, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Crisp&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 84 [Visit Site](https://crisp.chat/en/) Compare (up to 5 products) [ Intercom by Intercom R&D Unlimited Company ](https://www.selecthub.com/p/live-chat-software/intercom/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Intercom is a conversational platform that personalizes messaging throughout the customer journey using customer, company and behavioral data. It offers chatbots, marketing campaigns, self-service functions, proactive tours and more. Collaborative inboxes, reporting and automated workflows help users interact with customers across all channels. It integrates with out-of-the-box modules to automate actions and sync data and allows users to build their setups based on business needs. Businesses can see who uses their products and communicate with customers via targeted, behavior-driven emails and in-app messages. Best For: Online Visitor Management Start Price: [ $39Per Seat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573)) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 82 [Visit Site](https://www.intercom.com/) Compare (up to 5 products) [ LiveChat by LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) LiveChat is a live chat software designed to improve customer engagement and support. It allows businesses to engage with website visitors in real-time, providing immediate assistance and resolving queries efficiently. LiveChat is ideal for businesses looking to enhance their customer experience, increase conversion rates, and streamline support processes. Its key benefits include improved communication, reduced response times, increased customer satisfaction, and valuable insights into customer behavior. Popular features of LiveChat include customizable chat widgets, proactive chat invitations, offline messaging, chat routing, and analytics. It integrates seamlessly with popular CRM and help desk systems, ensuring a comprehensive customer support solution. LiveChat offers flexible pricing plans based on the number of agents and features required. Its pricing ranges from a basic plan for small businesses to enterprise-level plans for large organizations, with payment options including monthly and annual subscriptions. Best For: Overall Integration and Extensibility Start Price: [ $20Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146)) Good For: Any company size Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 90 [Visit Site](https://www.livechat.com/) Compare (up to 5 products) [ Tidio by Tidio ](https://www.selecthub.com/p/live-chat-software/tidio/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Tidio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Tidio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) Tidio is a customer experience platform designed to help businesses of all sizes improve their customer service and boost sales. It's particularly well-suited for those seeking to provide top-tier support and streamline communication. Tidio offers a user-friendly interface and a range of features, including live chat, chatbots, and email marketing, making it easy for businesses to connect with customers in real-time and automate tasks. One of Tidio's key strengths is its affordability, with a free plan available for small businesses and paid plans offering more advanced features. Users appreciate the platform's ease of use, customization options, and the ability to manage all customer interactions in one place. While some users have noted that certain competitors may offer more comprehensive analytics or integrations, Tidio remains a popular choice for its simplicity, effectiveness, and value for money. Start Price: [ $24Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Tidio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Tidio&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988/resources/normal/logo.png?1744990905)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 74 [Visit Site](https://www.tidio.com/) Compare (up to 5 products) [ Olark by Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Olark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Olark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821&price=2) Olark is a cloud-based messaging platform that provides seamless interactions between businesses and customers. It offers real-time channels to communicate with customers and generate leads while improving customer support. It prioritizes chats that need follow-up and forwards them to the CRM. It provides instant screen sharing for agents to assist website visitors. It also offers modules to upload files, images and videos for immediate support. It supports over 100 languages. Start Price: [ $29Per Seat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Olark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Olark&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1/resources/normal/logo.png?1718839821)) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 78 [Visit Site](https://www.olark.com/) Compare (up to 5 products) [ tawk.to by tawk.to ](https://www.selecthub.com/p/live-chat-software/tawk-to/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=tawk.to&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=tawk.to&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=1) Tawk.to is a customer communication platform that allows businesses to respond and engage with customers in real time. It provides free messaging capabilities and customer service across different offerings worldwide. It is reliable and provides customizable settings for visitors to monitor and chat within the app, website or anywhere. It is feature-rich, ad-free, supports over 45 languages and is 100% free of cost. Start Price: [ $0Free ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=tawk.to&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=tawk.to&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe/resources/normal/logo.png?1693319183)) Good For: Any company size Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 76 [Visit Site](https://www.tawk.to/) Compare (up to 5 products) [ LiveHelpNow by LiveHelpNow ](https://www.selecthub.com/p/live-chat-software/livehelpnow/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=LiveHelpNow&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F69386f6bb1dfed68692a24c8686939b9-26fee3a0e7ef6b56bff2ea58b8bcb9ae%2Fresources%2Fnormal%2Flogo.png%3F1693317147) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveHelpNow&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F69386f6bb1dfed68692a24c8686939b9-26fee3a0e7ef6b56bff2ea58b8bcb9ae%2Fresources%2Fnormal%2Flogo.png%3F1693317147&price=2) LiveHelpNow provides omnichannel support solutions to make customer interactions smooth and convenient for agents. It offers real-time customer service communications over email, Facebook messenger, live chat and SMS. Customers can benefit from its self-help knowledge base. Other notable attributes include ticketing support, instant language translation, analytics and reporting, tracking and more. Start Price: [ $39Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveHelpNow&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F69386f6bb1dfed68692a24c8686939b9-26fee3a0e7ef6b56bff2ea58b8bcb9ae%2Fresources%2Fnormal%2Flogo.png%3F1693317147&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveHelpNow&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/69386f6bb1dfed68692a24c8686939b9-26fee3a0e7ef6b56bff2ea58b8bcb9ae/resources/normal/logo.png?1693317147)) Good For: Any company size Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://livehelpnow.net/) Compare (up to 5 products) [ Smith.ai by Smith.ai ](https://www.selecthub.com/p/live-chat-software/smith-ai/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Smith.ai&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdc274708bba5df6e8b2d99932a71b1ff-1dabee25a1774aa5490f81e8d2d3eb1f%2Fresources%2Fnormal%2Flogo.png%3F1740080303) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Smith.ai&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdc274708bba5df6e8b2d99932a71b1ff-1dabee25a1774aa5490f81e8d2d3eb1f%2Fresources%2Fnormal%2Flogo.png%3F1740080303&price=1) Smith.ai offers a sophisticated Live Chat software designed to streamline customer interactions and manage various administrative tasks efficiently. This solution is particularly well-suited for small to medium-sized businesses, including legal firms, healthcare providers, and e-commerce platforms, seeking to enhance their client communication without expanding their in-house team. One of its standout benefits is the seamless integration with existing workflows, providing personalized responses and ensuring timely follow-ups. The platform boasts robust features such as automated scheduling, lead qualification, and real-time analytics, which empower businesses to optimize their customer engagement strategies effectively. Users appreciate its intuitive interface and reliable performance, often highlighting its ability to adapt to diverse industry needs compared to similar offerings. Pricing for Smith.ai is typically based on a subscription model, varying according to the number of interactions and specific requirements. For tailored pricing information, it is recommended to contact SelectHub directly based on individual business needs. Start Price: [ $10Per Chat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Smith.ai&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdc274708bba5df6e8b2d99932a71b1ff-1dabee25a1774aa5490f81e8d2d3eb1f%2Fresources%2Fnormal%2Flogo.png%3F1740080303&price=1) Free Trial: No Good For: Any company size Deployment: Cloud User Sentiment: 98% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://smith.ai/chat) Compare (up to 5 products) [ Freshchat by Freshworks ](https://www.selecthub.com/p/live-chat-software/freshchat/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Freshchat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Freshchat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492&price=2) Freshchat is a customer messaging software that helps businesses engage with customers across various channels like live chat, website, mobile app, WhatsApp, Facebook Messenger, etc. It's ideal for businesses of all sizes that want to improve customer engagement and satisfaction. Key benefits include increased customer satisfaction, improved agent productivity, and reduced resolution times. Popular features include a unified inbox for all customer conversations, bots to automate tasks, and powerful analytics to track performance. Compared to similar products, Freshchat is known for its user-friendly interface, affordability, and comprehensive feature set. Pricing is based on the number of agents and the features required, with plans starting at $15 per agent per month billed annually. Best For: Platform Capabilities Start Price: [ $19Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Freshchat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshchat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499/resources/normal/logo.png?1714428492)) Good For: Any company size Deployment: Cloud User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 86 [Visit Site](https://www.freshworks.com/live-chat-software/) Compare (up to 5 products) [ Pure Chat by Pure Chat ](https://www.selecthub.com/p/live-chat-software/pure-chat/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Pure%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2d4027d6df9c0256b8d4474ce88f8c88-46200c6e1a120fd54e86a0d13ce2242c%2Fresources%2Fnormal%2Flogo.png%3F1693319183) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Pure%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2d4027d6df9c0256b8d4474ce88f8c88-46200c6e1a120fd54e86a0d13ce2242c%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=2) Pure Chat is a customer engagement platform that provides convenient communication with website visitors. It integrates with websites using a simple code snippet. Businesses can instantly start engaging with customers for lead generation. It works on multiple devices to keep customers connected. It provides maximum compatibility while offering unlimited chats and operators. Start Price: [ $39Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Pure%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2d4027d6df9c0256b8d4474ce88f8c88-46200c6e1a120fd54e86a0d13ce2242c%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Pure+Chat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/2d4027d6df9c0256b8d4474ce88f8c88-46200c6e1a120fd54e86a0d13ce2242c/resources/normal/logo.png?1693319183)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 58 [Visit Site](https://purechat.com/) Compare (up to 5 products) [ LiveAgent by LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) LiveAgent is an online communication platform that supports personalized, multilingual customer service. It provides in-suite and standalone offerings for live chat, online self-service portals, ticket management, change and license management, and more. It offers all-in-one helpdesk support by combining all communication channels, including email, live chat, phone calls and social media, in a single company inbox. LiveAgent offers additional services through third-party companies to provide CRM, including sales and marketing automation. Users can analyze helpdesk performance and generate multiple reports to reward high-performing support agents and track customer satisfaction. Best For: Ticket Management Start Price: [ $9Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 89 [Visit Site](https://www.liveagent.com/) Compare (up to 5 products) [ Chatra by Roger Wilco ](https://www.selecthub.com/p/live-chat-software/chatra/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Chatra&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Chatra&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182&price=2) Chatra is an online messenger tool that allows businesses to talk with customers via email, chats and social media apps. It increases the conversation rate by answering questions and directing clients to the right products. Its group chat functionality allows users to communicate with different agents and product specialists in a single chat window. It can connect through an offline mode via messenger. It is quick, convenient, accessible and available 24/7. Start Price: [ $17Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Chatra&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Chatra&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2/resources/normal/logo.png?1693319182)) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 72 [Visit Site](https://chatra.com/) Compare (up to 5 products) [ Zoho SalesIQ by Zoho Corporation ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Zoho%2BSalesIQ&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910%2Fresources%2Fnormal%2Flogo.png%3F1693319179) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zoho%2BSalesIQ&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=1) Zoho SalesIQ tracks website visitors, boosts sales conversation, increases ROI and converts prospects into qualified leads. It provides marketing activities using automation tools to communicate instantly with customers via email, audio calls or messages. Powered full-time bots can capture and convert leads. It routes conversations and schedules meetings while engaging with visitors in real time. Its built-in website visitor tracker quickly moves leads down the sales funnel for conversions. The integrated CRM gets notified whenever a potential lead lands on the website. Best For: Conversation Management Online Visitor Management Start Price: [ $7Per Operator, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zoho%2BSalesIQ&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+SalesIQ&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/e48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910/resources/normal/logo.png?1693319179)) Good For: Any company size Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 82 [Visit Site](https://www.zoho.com/salesiq/) Compare (up to 5 products) [ Zendesk Live Chat by Zendesk ](https://www.selecthub.com/p/live-chat-software/zendesk-live-chat/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250&price=2) Zendesk Live Chat is a sophisticated tool designed to facilitate real-time communication between businesses and their customers through an intuitive chat interface. It allows support agents to manage multiple conversations efficiently, integrate with existing customer databases, and utilize automated responses to streamline interactions. This solution is ideally suited for industries such as e-commerce, technology, and healthcare, where prompt and effective customer support is essential. Among its standout features are seamless CRM integration, detailed analytics, and customizable chat widgets that align with a company’s branding. Users value its reliable performance and scalability, making it a versatile choice for both small businesses and large enterprises. Compared to similar offerings, Zendesk Live Chat is often highlighted for its user-friendly design and comprehensive functionality. Pricing varies based on specific needs, so it is recommended to contact SelectHub for a personalized quote tailored to your requirements. Start Price: [ $25Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk+Live+Chat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110/resources/normal/logo.png?1740082250)) Good For: Any company size Deployment: Cloud User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.zendesk.com/service/ai/live-chat/) Compare (up to 5 products) [ Userlike by Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Userlike&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817%2Fresources%2Fnormal%2Flogo.png%3F1693319180) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Userlike&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817%2Fresources%2Fnormal%2Flogo.png%3F1693319180&price=2) Userlike is a messaging platform designed for mobile and web support. Its software provides seamless integration into any website or eCommerce platform. Proactively start chatting with customers across different channels and apps. Stay connected during offline mode via WhatsApp or messenger. It provides an instant solution to assist customers directly through the sales journey. It is GDPR compliant and keeps every data safe. Best For: Online Visitor Management Start Price: [ $90Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Userlike&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817%2Fresources%2Fnormal%2Flogo.png%3F1693319180&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Userlike&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/eea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817/resources/normal/logo.png?1693319180)) Good For: Any company size Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 77 [Visit Site](https://www.userlike.com/en/) Compare (up to 5 products) [ JivoChat by JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=JivoChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=JivoChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181&price=2) JivoChat is a unique customer service solution for websites offering web and mobile chat widgets. It provides all-in-one inclusions to monitor customer flow, improve quality of service and convert website users into potential leads. Its multi-lingual support boosts efficiency and expands the customer base. Proactive support allows users to chat instantly while browsing the website. Customize personalized, proactive invitations to reach out when needed. Website visitors can access all texts and translate them to their preferred language by setting up automated translations that support over 90 languages. Start Price: [ $19Per Agent, Monthly. Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=JivoChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=JivoChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/a03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372/resources/normal/logo.png?1693319181)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 80 [Visit Site](https://www.jivochat.com/) Compare (up to 5 products) [ Smartsupp by Smartsupp.com ](https://www.selecthub.com/p/live-chat-software/smartsupp/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Smartsupp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922%2Fresources%2Fnormal%2Flogo.png%3F1693319184) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Smartsupp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922%2Fresources%2Fnormal%2Flogo.png%3F1693319184&price=2) Smartsupp is a multi-channel platform that provides in-store shopping for customers. It offers professional support and converts visitors into potential customers. It also provides real-time assistance with chatbots, instant messaging and video recording. It reduces wasted time and effort by automating repetitive tasks. It also provides multiple plugins for a better customer overview that includes the latest order updates, lists of orders and total money spent. Start Price: [ $22.50Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Smartsupp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922%2Fresources%2Fnormal%2Flogo.png%3F1693319184&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Smartsupp&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922/resources/normal/logo.png?1693319184)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 65 [Visit Site](https://www.smartsupp.com/) Compare (up to 5 products) [ Drift by Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Drift&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95%2Fresources%2Fnormal%2Flogo.png%3F1693318640) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Drift&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95%2Fresources%2Fnormal%2Flogo.png%3F1693318640&price=5) Drift (acquired by Salesloft) is a cloud-based conversational marketing platform that helps businesses acquire customers and streamline sales processes. It generates leads through customizable campaigns, intelligent reports and real-time engagement with website visitors. It offers AI chatbots, offline and mobile access, geo-tagging, conversation histories and more. Best For: Online Visitor Management Start Price: [ $2,500Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Drift&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95%2Fresources%2Fnormal%2Flogo.png%3F1693318640&price=5) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Drift&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95/resources/normal/logo.png?1693318640)) Good For: Medium & large companies Deployment: Cloud User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). 84 [Visit Site](https://www.drift.com/) Compare (up to 5 products) [ Click2Magic by Tvisha Technologies ](https://www.selecthub.com/p/live-chat-software/click2magic/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Click2Magic&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd7ce4c420a30736d81b6a9fde18fc13c-3d7ed4a6d46b0829091274e8da5e723e%2Fresources%2Foriginal%2Flogo.svg%3F1744834438) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Click2Magic&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd7ce4c420a30736d81b6a9fde18fc13c-3d7ed4a6d46b0829091274e8da5e723e%2Fresources%2Foriginal%2Flogo.svg%3F1744834438&price=3) Click2Magic is a versatile software solution designed to streamline customer interactions through features like Live Chat, enabling businesses to engage with their audiences in real-time. It is particularly well-suited for industries such as e-commerce, healthcare, and technology, where timely and efficient communication is crucial. The platform offers unique benefits, including customizable chat interfaces, robust integration capabilities with existing systems, and comprehensive analytics to monitor performance and customer satisfaction. Among its most powerful features are automated responses, multi-channel support, and seamless scalability to accommodate growing business needs. Users often highlight Click2Magic's intuitive user experience and reliable performance, making it a preferred choice compared to other similar tools in the market. While specific pricing details are not publicly available, potential customers are encouraged to reach out to SelectHub for tailored pricing information based on their unique requirements. Start Price: [ $468Per User, Annually ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Click2Magic&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd7ce4c420a30736d81b6a9fde18fc13c-3d7ed4a6d46b0829091274e8da5e723e%2Fresources%2Foriginal%2Flogo.svg%3F1744834438&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Click2Magic&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/d7ce4c420a30736d81b6a9fde18fc13c-3d7ed4a6d46b0829091274e8da5e723e/resources/original/logo.svg?1744834438)) Good For: Any company size Deployment: Cloud User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.click2magic.com/) Compare (up to 5 products) [ Live Support by LiveSupport.com ](https://www.selecthub.com/p/live-chat-software/live-support/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Live%2BSupport&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc5e53662e6ca2fed0b481aef6ba3a77a-c6b6b7a20fcdd776a7e35418398cfb10%2Fresources%2Fnormal%2Flogo.png%3F1740084526) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Live%2BSupport&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc5e53662e6ca2fed0b481aef6ba3a77a-c6b6b7a20fcdd776a7e35418398cfb10%2Fresources%2Fnormal%2Flogo.png%3F1740084526&price=2) Live Support is a comprehensive software solution designed to manage live chat interactions, enabling businesses to engage with their customers in real-time effectively. It excels in environments where immediate customer support is crucial, making it ideal for industries such as e-commerce, technology services, and hospitality. The platform offers unique advantages like high customizability, seamless integration with various CRM systems, and the ability to scale according to business needs. Users appreciate its intuitive interface and powerful features, including proactive chat invitations, detailed visitor tracking, and comprehensive chat transcripts, which enhance the overall customer service experience. Compared to similar offerings, Live Support stands out for its reliability and user-friendly design, often receiving positive feedback for its performance and ease of use. Pricing details are not publicly listed, so it is recommended to contact SelectHub to obtain a tailored pricing quote based on specific requirements. Start Price: [ $19Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Live%2BSupport&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc5e53662e6ca2fed0b481aef6ba3a77a-c6b6b7a20fcdd776a7e35418398cfb10%2Fresources%2Fnormal%2Flogo.png%3F1740084526&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Live+Support&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/c5e53662e6ca2fed0b481aef6ba3a77a-c6b6b7a20fcdd776a7e35418398cfb10/resources/normal/logo.png?1740084526)) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://livesupport.com/) Compare (up to 5 products) * < * 1 * 2 * 3 * .. * 5 * \> ### Guide Contents * [Executive Summary](#bg-heading-1) * [Primary Benefits](#bg-heading-2) * [Key Features & Functionality](#bg-heading-3) * [Software Comparison Strategy](#bg-heading-4) * [Cost & Pricing Considerations](#bg-heading-5) * [Questions to Ask](#bg-heading-6) * [In Conclusion](#bg-heading-7) Related Categories [AI Agent Builders](https://www.selecthub.com/c/ai-agent-builder-software/) [AI Chatbots](https://www.selecthub.com/c/chatbot-software/) [Agentic AI Tools](https://www.selecthub.com/c/agentic-ai-tools/) ▼ [CCM Software](https://www.selecthub.com/c/customer-communication-management-software/) [CPaaS Platforms](https://www.selecthub.com/c/cpaas-platforms/) [Call Center Software](https://www.selecthub.com/c/call-center-software/) [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) [Customer Engagement Platforms](https://www.selecthub.com/c/customer-engagement-platforms/) [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) [Patient Engagement Software](https://www.selecthub.com/c/patient-engagement-software/) ▲ List Your Product Thousands of buyers are researching their next purchase. Ensure they find you by claiming your product profile now. [Claim Product Listing]( https://pmo.selecthub.com/claim-your-product/) ## Live Chat Software Buyer's Guide **Live Chat Software is All About Flexible, Real-Time Communication** By Ishani Vats, Technical Content Writer at SelectHub ![Live Chat Software BG Header]() With a sharp surge in online business options and an increase in active consumers, traditional methods of communication are being replaced by proactive, virtual service channels. When customers visit a website with a problem, live interactions with company representatives or an AI chatbot are the ideal solution. Reduce wait times and provide a seamless experience with instant conversations backed with automated responses, file sharing, chat routing and back and forth messaging. ### Executive Summary * Live chat software enables you to provide efficient customer support with automated responses, real-time conversations and seamless integrations. * The ideal live chat solution offers customization options, chatbot integrations, customer marketing strategies, customization tools, feedback channels and powerful automation options. * Customize your AI bot to answer frequent questions with around-the-clock, automated responses. It helps customers get desired resolutions instantly and provides a cost and time-efficient support infrastructure. * Chatbot conversations are smoothly transferred to human agents so customers may talk to a support representative and don’t have to deal with inconsistent answers to complex questions that automated responses can’t answer. * To ensure that you make foolproof decisions that fulfill business requirements, we’ve summarized a list of vital questions to ask yourself and the vendor before finalizing the perfect solution. #### What This Guide Covers: * [Benefits](#2) * [Features & Functionality](#3) * [Software Comparison Strategy](#4) * [Cost & Pricing Considerations](#5) * [Questions to Ask](#7) * [In Conclusion](#8) ### Primary Benefits ![Live Chat Software Benefits]() * Let customers access the program by integrating it to your website with a button or link or on the mobile app. They can drop a message in the window and receive quick responses without waiting or putting in personal efforts. * The software provides real-time support by instantly providing answers to questions and resolving queries. Live chat is a [preferred support channel for 41% of consumers](https://99firms.com/blog/live-chat-statistics/#gref)[ ](https://econsultancy.com/consumers-prefer-live-chat-for-customer-service-stats/)because they don't have to wait on hold and get their questions answered immediately. Therefore, customers can get quick solutions and carry on with their work instead of pausing to respond. * Suppose your customers have basic questions about topics like account renewal, payments, purchases, updates and other product-related information. They don’t need to make a lengthy phone call or spend hours waiting for an email response. Live chat programs ensure a smooth workflow with prompt answers for greater customer satisfaction and speedy resolutions. * An ideal live chat software increases conversions, improves customer engagement, boosts site traffic and generates leads with dynamic features like clear answers, chat routing, automated responses and smart integrations. According to Emarketer, [63% of consumers](https://www.superoffice.com/blog/live-chat-statistics/) who use live chat are likely to return to the website. * You can configure the program to ask questions related to the customer's query to help them communicate clearly and with greater ease. Moreover, support sends topic-related questions to the customer in an orderly manner to help them find solutions effortlessly. Besides, you can link support features from the company resource base like how-to guides, FAQs and blog articles. Help Scout noted that [82% of customers](https://techjury.net/blog/live-chat-statistics/#gref) are satisfied with their live chat experience. * Live chat helps you improve customer relationships and grow your business with the help of data-backed reports, feedback options, review tools and business insights. Understand customer behavior, measure business performance and systemize workflow by analyzing the customer response to deliver exceptional services. * According to Kayako, [79% of businesses](https://www.jivochat.co.in/blog/sales/live-chat-statistics.html) say that live chat has had a positive effect on sales, revenue and customer loyalty. Monitor which questions come up frequently, send surveys to learn about customer sentiment and assess detailed information to make strategic business decisions. ### Key Features & Functionality | Real-Time Responses | Live chat makes it easy for customers to get answers with reduced wait times and a higher response rate. Support agents can conduct swift conversations, manage messages, resolve disputes and improve services. Canned answers let you create and save automated responses for routine or repetitive questions. Use AI chatbots to trim response time while engaging with customers. Send promotional messages, follow-up texts and ask targeted questions to reduce manual efforts. You can also add and personalize templates and group them based on topics to organize answers to recurring questions. Since visitors prefer immediate responses, real-time support and personal interaction, customizations offer a better route to understand their issues. | | ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Customizations | Strengthen your brand identity with customization plugins. Adapt your chat to your website design by adding themes, colors, templates, profile pictures, distinct configurations and personalize the communication experience. You can also modify your messaging to function in different languages and sync it to the company’s knowledge base. | | Website Plug-In | Customers need not download the software or install a mobile application to use live chat. The window automatically pops up or is accessible via website for a quick, one-on-one conversation. | | Chat Routing | Systemize tasks and coordinate the workflow by transferring chats to respective agents and departments. Route the incoming messages to free operators to manage bulk conversations. Transfer them to groups and individuals to avoid burdening support representatives. Prioritize discussions that need immediate attention and provide instant responses to customers. | | File Sharing | It’s often vital for customers and agents to share media in a conversation to convey their message with clarity. Live chat allows agents and customers to exchange files like videos, screenshots, images, catalogs, documents, forms and other items relevant to conversational requirements without leaving the discussion or opening a new window. | | Reliable Support Channel | With live chat, you can eliminate the hassle of multiple query emails, phone calls and inconsistent responses by integrating customer support with a single solution. The two-way messaging on a consolidated platform makes it easier to meet customer expectations and provide top-notch assistance. | | Self-Service Options | You can connect the live chat software with the company knowledge base, guides, blog articles, troubleshooting resources and informative content to help customers access self-help features. When customers need help with basic functionalities or website navigation, you can instantly redirect them to the concerned resource for reduced support costs and simplified self-service. | | Automated Notifications | Never miss a critical update on critical aspects of business activity like the latest messages, reviews, incoming chats, new visitors and more with manageable notifications and take instant actions. | | Reports and Analytics | With an in-depth overview of activity, customer behavior and employee actions, you can better understand essential KPIs related to the overall live chat functionalities. Informative reports simplify data into easy-to-understand representations and help you monitor core components of the live chat system like the total number of chats, conversion volume, customer satisfaction, survey data, engagement stats and team availability. Advanced visualizations represent data in pie charts, graphs, diagrams, line charts and more. In addition, you can monitor employee performance with reports on activity hours, break time, work progress and more aspects related to workforce management. | | Third-Party Integrations | This feature helps you save time, reduce costs and add new features to your tech staff by connecting it to third-party apps. You can manage multiple conversations from a single channel without having to switch platforms for every conversation. Live chat serves as an all-in-one platform and consolidates company workflow with a smooth user interface with seamless integrations. | | Security | You don’t have to worry about protecting the company and user data from security breaches, unauthorized information disclosure, email hacks and other privacy threats. Keep your data secure with end-to-end encryption, 2-step verification and more safety standards for a protected messaging experience. | | Workflow Management | Streamline the workflow of your customer service department and reduce disruptions with a productive solution. Capture leads, book meetings, receive feedback, manage reviews and control the complete messaging experience on a consolidated platform. | ### Software Comparison Strategy While analyzing multiple options to find the right solution, it’s essential to clearly understand your business requirements and weigh them against available options to make an informed choice. Therefore, choosing the ideal technology involves an elaborate process of in-depth analysis and widespread research before you select one. While different software’s offer various tools and features under unique pricing plans, it is a tedious task to select the one that meets your expectations in terms of current requirements, budget and future demands. It is best to determine your business needs, create a comparison report and shortlist the best solutions that you can consider before closing the deal. When you begin to hunt for the right live chat option for your business, here is a list of aspects that you must consider while making a comparison: * Pricing and features * Web and mobile compatibility * Customer support channels * Analytical and reporting capabilities * Visual customization options * Security and privacy standards * API and Third-party Integrations ### Cost & Pricing Considerations In the process of evaluating live chat solutions, you have to consider several aspects based on the size of your business, upper limit of the total budget, total user access, customer base, industry-specific requisites and indispensable features. The overall costs will include additional services provided by the vendor and extra fees incurred by possible business expansion. Besides, the cost of ownership varies between on-premise and cloud-based platforms. The right live chat software provides top-notch, user-friendly features to enhance the customer experience and meet their expectations. An efficient solution offers quick responses, third-party integrations, real-time support, personal interaction, flexible pricing plans, informative reports, powerful automation and more. Listed below are expenses that you must consider when evaluating options: * Availability of features within budget * Version updates and development costs * Training and maintenance expenses * Product customization fees * Cost of support packages and add-on services * Data security feature costs ### Questions to Ask ![Live Chat Software Questions to Ask]() Before selecting the perfect tech for your business, it is vital to analyze and understand some related aspects to reach an intelligent decision. With profound knowledge of your requirements, it will be easier to sync your choice with multiple options available in the market. Listed below are some questions that you must answer for yourself: * Are you currently using live chat software? If yes, what are the features that are missing from it? * Do you have industry-specific requirements? * What are your organizational requirements, and does the live chat platform fulfill them? * Which must-have features do you need in the solution, and are they included in the plan that fits your budget? * What is the strength of users who will need to access the system? * Do you need software that upgrades with the expansion of your organization? * Will future services be needed for additional functionalities? * Will you need a mobile application to manage your workflow? * Does the option support integrations? * Do you have any requirements that may arise in the future? #### Questions to Ask Vendors Upon getting a clear understanding of your needs after careful assessment, the next step is to engage with the vendor and get answers. In the pursuit of making the right choice for your business, you must gain detailed insights into your options. To simplify the process, use these questions in your conversations with vendors: #### About the Software * Which security features are available to protect company and user data? * Is the mobile app user-friendly, and what functionality is available? * Does the live chat software support AI technology? * Are integrations available, and are they free of additional deployment and staffing? * Which type of reports does the software provide? * What support channels are available? * Will the software support future feature requirements? * Does it stay updated with industry regulations and technological capacity? #### About the Vendor * Are software improvements and updates regularly offered? * Are there any training materials or support resources available? * Do you have a track record of delivering services on time? * Will you be able to provide solutions for future challenges and requirements? * Are software updates and developments maintained regularly? * Do you have experience working with similar companies? ### In Conclusion Quality customer service is an essential indicator of a successful business. The right live chat software will boost customer satisfaction, increase sales and maximize revenue by creating an engaging user experience. Instant solutions, self-help resources, quick resolutions, back and forth conversations and dynamic support tools help build trust and improve customer relationships. You can route chats across employees and departments to manage workload, create automated responses to answer repetitive questions, send resources to enable self-help, share images, videos, links and other media to simplify conversations and keep customers coming back with an integrated solution. ### Product Comparisons Compare other live chat software products: Select a category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software Apparel ERP Software Applicant Tracking Systems Appointment Scheduling Software Assessment Software Asset Tracking Software Audio Editing Software Augmented Reality Software Auto Dialer Software Background Check Software Backup Software Barcode Software Benefits Administration Software Big Data Analytics Tools Bookkeeping Software BPM Software Budgeting Software Building Information Modeling Software Business Analytics Tools Business Intelligence Tools Business Management Software Business Phone Systems Business Process Automation Software CAD Software Call Center Software Call Tracking Software CAM Software Chiropractic Software Church Management Software Claims Management Software Clinical Decision Support Systems Cloud Access Security Broker Software Cloud Cost Management Tools Cloud PBX Cloud Phone Systems Cloud Storage Providers CMMS Software CMS Software Collaboration Software Colocation Hosting Providers Compensation Management Software Construction Accounting Software Construction Bidding Software Construction ERP Software Construction Estimating Software Construction Management Software Construction Scheduling Software Contact Management Software Content Collaboration Software Content Creation Software Content Marketing Software Contract Lifecycle Management Software Contractor Software Conversation Intelligence Software Conversational AI Platforms Course Creation Software CPaaS Platforms CPM Software CPQ Software CRM Software CRO Software Customer Data Platforms Customer Engagement Platforms Customer Experience Software Customer Service Software Customer Success Software Cybersecurity Software DaaS Providers Dashboard Software Data Analytics Software Data Archiving Solutions Data Extraction Tools Data Governance Tools Data Integration Tools Data Loss Prevention Software Data Management Tools Data Migration Tools Data Preparation Software Data Protection Software Data Recovery Software Data Visualization Tools Data Warehouse Tools Database Management Software Dealer Management Systems Delivery Management Software Dental Imaging Software Dental Practice Management Software Dental Software Desktop Database Software Desktop Publishing Software DevOps Software Diagram Software Digital Adoption Platforms Digital Advertising Software Digital Asset Management Software Digital Experience Platforms Digital Rights Management Software Digital Signage Software Disaster Recovery Software Discrete Manufacturing Software Dispatch Software Dispensary Software Distribution Software Document Generation Software Document Management Software Document Security Solutions Document Workflow Automation Software Dropshipping Software E-Learning Software e-Prescribing Software EAM Software ECM Software Ecommerce Analytics Software Tools Ecommerce Inventory Management Software eCommerce Platforms Ecommerce Tools EDI Software eDiscovery Software EDR Solutions Educational Software EHR Software Elearning Authoring Tools Electronic Signature Software 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Delivery Software Food Distribution Software FP&A Software Freight Forwarding Software Freight Management Software Fundraising Software Generative AI Tools GIS Software Global Employment Platforms GPS Tracking Software Graphic Design Software GRC Software Guest Messaging Software Headless CMS Platforms Help Authoring Tools Help Desk Software HOA Software Home Care Software Home Health Software Hospital EMR Systems Hospitality Software Hotel Management Software Hotel Property Management Systems Hotel Reservation Software HR Analytics Software HR Management Software HVAC Software IAM Software Influencer Marketing Software Insurance Agency Management Systems Insurance Software Integrated Development Environments Inventory Control Software Inventory Management Software Inventory Optimization Software Invoicing Software iPaaS Solutions IT Asset Management Software ITSM Software IWMS Software Job Search Sites Kanban Software Knowledge Base Software Knowledge Management Software Landing Page Builders Last Mile Delivery Software Lead Capture Software Lead Generation Software Lead Management Software Lease Accounting Software Lease Management Software Leave Management Software Legal Billing Software Legal Case Management Software Legal Practice Management Software Liquor Store POS Systems Live Chat Software LMS Software Location Intelligence Software Log Analysis Software Long Term Care Software Low-Code Development Platforms Manufacturing Inventory Software Manufacturing Operations Management Software Manufacturing Software Market Intelligence Software Marketing Analytics Software Marketing Automation Software MDM Software MDR Solutions Medical Billing Software Medical Coding Software Medical Practice Management Software Medical Software Meeting Management Software Mental Health Software MES Software Microlearning Platforms Moving Company Software MRO Software MRP Systems Multi-channel Ecommerce Software Network Security Software Nonprofit Accounting Software Nonprofit CRM Software Note-Taking Software OEE Software Office Suite Software Oil and Gas Software OKR Software Onboarding Software Online Course Platforms Online Fax Services Online Learning Platforms Online Marketplace Optimization Tools Online Ordering Systems Online Training Software Optometry Software Order Management Software PACS Systems Password Management Software Patient Engagement Software Patient Intake Software Patient Scheduling Software Payment Processing Software Payment Software Payroll Software Penetration Testing Tools PEO Software Performance Management Systems Pharmacy Software Photo Editing Software Physical Security Software Physical Therapy Software PIM Software PLM Software POS Software PPC Software PPM Software Pre-Employment Assessment Tools Predictive Analytics Software Presentation Software Pricing Software Process Manufacturing Software Procure To Pay Software Procurement Software Product Analytics Software Production Scheduling Software Project Management Software Property & Casualty Policy Administration Systems Property Management Software Proposal Software PSA Software Quality Management Software Quoting Software Real Estate Asset Management Software Real Estate CRM Software Real Estate Software Recruitment Software Relational Databases Remote Desktop Software Rental Property Management Software Reputation Management Software Resource Management Software Restaurant Management Software Restaurant POS Systems Restaurant Reservations Software Retail Management Software Retail POS Systems Revenue Cycle Management Software Risk Management Software RMM Software Routing Software RPA Software Sales Acceleration Software Sales Commission Software Sales Enablement Software Sales Engagement Software Sales Force Automation Software Sales Intelligence Tools Screen and Video Capture Software Secure Web Gateways Security Awareness Training Software Security Compliance Software Seed to Sale Software Self Storage Software Self-Service BI Tools Senior Living Software SEO Software Server Virtualization Software Shipping Software Shopping Cart Software SIEM Tools SMS Marketing Software Social Media Advertising Software Social Media Analytics Software Social Media Listening Tools Social Media Management Tools Social Media Marketing Software Social Networking Tools Spa Software Space Management Software SPC Software Spend Management Software SRM Software Statistical Analysis Software Strategic Planning Software Student Information Systems Subscription Billing Software Subscription Management Software Supply Chain Management Software Supply Chain Planning Software Supply Chain Risk Management Software Supply Chain Visibility Software Survey Software Takeoff Software Talent Acquisition Software Talent Assessment Tools Talent Intelligence Software Talent Management Systems Task Management Software Technical Assessment Tools Telehealth Platforms Telemedicine Software Therapy Note Software Therapy Software Time and Attendance Software Time Clock Software Time Tracking Software Timesheet Software TMS Software Training Management System Software Trucking Software UCaaS Providers UGC Platforms Unified Endpoint Management Tools User Research Tools Vacation Rental Software Vector Graphics Software Vendor Risk Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a category to select a product VS Choose a category to select a product Compare ### Additional Resources #### [Live Chat](https://www.selecthub.com/category/live-chat/) [Conversational AI vs Chatbots: A Comprehensive Comparison](https://www.selecthub.com/live-chat/conversational-ai-and-chatbot/) [It’s no secret that the skyrocketing popularity of ChatGPT has all eyes on the chatbot… ](https://www.selecthub.com/live-chat/conversational-ai-and-chatbot/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Sylvia Marak ](https://www.selecthub.com/author/sylvia-marak/) Mar 11, 2026 #### [Live Chat](https://www.selecthub.com/category/live-chat/) [The Best Ecommerce Chatbots Of 2026](https://www.selecthub.com/live-chat/chatbots-for-ecommerce/) [Have you been that weary shopper browsing through a website, seeking that perfect product without… ](https://www.selecthub.com/live-chat/chatbots-for-ecommerce/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Sylvia Marak ](https://www.selecthub.com/author/sylvia-marak/) Mar 11, 2026 #### [Live Chat](https://www.selecthub.com/category/live-chat/) [Live Chat Examples: A Comprehensive Guide](https://www.selecthub.com/live-chat/live-chat-examples/) [Communication is vital! In an era where patience is rare, most companies consider live chat… ](https://www.selecthub.com/live-chat/live-chat-examples/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Sylvia Marak ](https://www.selecthub.com/author/sylvia-marak/) Mar 11, 2026 #### [Live Chat](https://www.selecthub.com/category/live-chat/) [What is Conversational AI? Overview, Key Features and Benefits](https://www.selecthub.com/live-chat/what-is-conversational-ai/) [Ever heard of Amelia, the “most human AI”? Founded 23 years ago, Amelia, an American… ](https://www.selecthub.com/live-chat/what-is-conversational-ai/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Sylvia Marak ](https://www.selecthub.com/author/sylvia-marak/) Mar 11, 2026 #### [Live Chat](https://www.selecthub.com/category/live-chat/) [Chatbot Marketing: A Comprehensive Guide](https://www.selecthub.com/live-chat/chatbot-marketing/) [Modern customer support experts know the importance of a good chatbot marketing strategy. Chatbots provide… ](https://www.selecthub.com/live-chat/chatbot-marketing/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Sylvia Marak ](https://www.selecthub.com/author/sylvia-marak/) Mar 11, 2026 #### [Live Chat](https://www.selecthub.com/category/live-chat/) [Chatbot Use Cases: A Comprehensive Guide](https://www.selecthub.com/live-chat/chatbot-use-cases/) [Chatbots, powered by advanced AI models like ChatGPT, are revolutionizing global industries like healthcare, retail… ](https://www.selecthub.com/live-chat/chatbot-use-cases/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Sylvia Marak ](https://www.selecthub.com/author/sylvia-marak/) Mar 11, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ishani-vats/) Written By [Ishani Vats](https://www.selecthub.com/author/ishani-vats/) Technical Content Writer Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat. [See Full Bio](https://www.selecthub.com/author/ishani-vats/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research By [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited By [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Live Chat", "item": "https://www.selecthub.com/category/live-chat/" }, { "@type": "ListItem", "position": 3, "name": "Live Chat Software" } ] } { "@context": "https://schema.org", "@type": "Article", "headline": "Best Live Chat Software of 2026", "author": [ { "@type": "Person", "name": "Ishani Vats", "url": "https://www.selecthub.com/author/ishani-vats/", "jobTitle":"Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png" }, { "@type": "Person", "name": "Joan Akash", "url": "https://www.selecthub.com/author/joan-akash/", "jobTitle":"Senior Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Joan-Akash-96x96.png" }, { "@type": "Person", "name": "Manan Roy", "url": "https://www.selecthub.com/author/manan-roy/", "jobTitle":"Principal Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Manan-Roy-96x96.png" }, { "@type": "Person", "name": "Dianna Dragonetti", "url": "https://www.selecthub.com/author/dianna-dragonetti/", "jobTitle":"Content Editor", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Dianna-Headshot-96x96.jpg" } ], "publisher":{ "@type": "Organization", "name": "SelectHub", "logo": { "@type":"ImageObject", "url": "https://www.selecthub.com/wp-content/uploads/2019/10/favicon.png" } }, "dateModified": "2026-04-14T00:00:00+00:00", "mainEntityOfPage": "https://www.selecthub.com/c/live-chat-software/" } ```