--- description: Compare the best conversational IVR software of 2026. Read expert reviews and analyst ratings for 19 systems to find the perfect fit for your specific needs today! --- ## What is Conversational IVR Software? Conversational IVR is becoming more important every day, as it acts as a much-needed GPS for navigating complex phone systems. It solves the frustration of rigid, touch-tone menus by allowing callers to use natural language to explain their needs. Key functionalities include natural language understanding and intelligent call routing, with an emerging focus on sentiment analysis and seamless agent handoffs. Industries like banking, healthcare, and retail benefit most from its ability to provide faster service and improve the customer experience. Its limitations are a potential struggle with strong accents or complex, multi-part requests, but its overall value proposition is undeniable, serving as a powerful front desk that streamlines customer service and provides efficient self-service. ### What Are The Key Benefits of Conversational IVR Software? * Eliminates touch-tone frustration * Improves customer experience * Provides intelligent, efficient routing * Lowers call center costs * Handles high call volume * Offers 24/7 self-service * Automates simple, routine tasks * Reduces call duration * Increases first-call resolution * Enhances data collection Read More [Explore our top picks for conversational IVR software below.](#leaderboard-products-section) #### How We Review Products Our conversational IVR software analysts evaluate solutions using a comprehensive, multi-source approach designed to give you an objective view of what's available in the market. Here's how it works: ##### Our Research Process Our teams gather data from multiple angles to ensure complete coverage, including a combination of user reviews, product documentation, case studies, technical specifications, and overall popularity. This multi-source approach helps eliminate bias and gives you the full picture. The result: A ranked list of the top products in conversational IVR software that reflects real-world popularity, usability and comprehensive feature coverage, helping you make confident software decisions faster. Best Conversational IVR Software Overall Based on the latest available data collected by SelectHub for 19 solutions, we determined the following solutions are the best Conversational IVR Software overall: * 1. [8x8 ](https://www.selecthub.com/p/call-center-software/8x8/) * 2. [Five9 ](https://www.selecthub.com/p/call-center-software/five9/) * 3. [TalkDesk ](https://www.selecthub.com/p/call-center-software/talkdesk/) * 4. [MightyCall ](https://www.selecthub.com/p/call-center-software/mightycall/) * 5. [Genesys Cloud CX ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) * 6. [CloudTalk ](https://www.selecthub.com/p/call-center-software/cloudtalk/) * 7. [Ameyo ](https://www.selecthub.com/p/call-center-software/ameyo/) * 8. [IPscape ](https://www.selecthub.com/p/call-center-software/ipscape/) * 9. [C-Zentrix ](https://www.selecthub.com/p/call-center-software/c-zentrix/) * 10. [RingCentral ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [ ](https://www.selecthub.com/p/call-center-software/8x8/) [8x8](https://www.selecthub.com/p/call-center-software/8x8/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=8x8&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7%2Fresources%2Fnormal%2Flogo.png%3F1693316500) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=8x8&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7%2Fresources%2Fnormal%2Flogo.png%3F1693316500&price=2) Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=8x8&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7%2Fresources%2Fnormal%2Flogo.png%3F1693316500&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=8x8&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7/resources/normal/logo.png?1693316500)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 79% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Ritinder Kaur](https://www.selecthub.com/wp-content/uploads/2021/06/cropped-Ritinder-Kaur-v2-1-96x96.png) Written By Ritinder Kaur, Senior Technical Content Writer ](https://www.selecthub.com/author/ritinder-kaur/) 8x8 is a business phone system that has received positive reviews from users in the past year. Many users praise its ease of use, reliability, and feature-richness. They also appreciate its ability to integrate with other business applications, such as CRM and ERP systems. 8x8 compares favorably to similar products in terms of its scalability, flexibility, and customer support. Its strengths include its cloud-based architecture, which makes it easy to deploy and manage, and its wide range of features, which can be customized to meet the needs of any business. However, some users have reported that 8x8 can be expensive, and that its customer support can be slow to respond at times. Overall, 8x8 is a well-rounded business phone system that is suitable for businesses of all sizes. It is particularly well-suited for businesses that need a scalable, flexible, and feature-rich solution. 8x8's differentiating factors include its focus on cloud-based solutions, its commitment to customer service, and its ability to integrate with other business applications. These factors are important because they allow businesses to take advantage of the latest technology, get the support they need, and streamline their operations. 8x8 is most suited for businesses that need a reliable, scalable, and feature-rich business phone system. It is also a good choice for businesses that want to integrate their phone system with other business applications. [ Read Full Review](https://www.selecthub.com/p/call-center-software/8x8/) [Visit Site](https://cpaas.8x8.com/) * **Seamless Integration:** 8x8 seamlessly integrates with popular business applications like Salesforce and Microsoft Teams, streamlining workflows and enhancing productivity. * **Advanced Call Management:** Advanced call routing, call forwarding, and voicemail features provide businesses with robust call management capabilities, ensuring efficient handling of customer interactions. * **Remote Work Flexibility:** 8x8's cloud-based platform enables employees to work remotely with ease, accessing all essential phone system features from anywhere with an internet connection. * **Cost-Effective Solution:** 8x8 offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems. * **Scalability and Reliability:** 8x8's scalable platform can accommodate businesses of any size, ensuring reliable and uninterrupted communication services. * **Enhanced Collaboration:** 8x8's collaboration tools, such as video conferencing and instant messaging, foster seamless team communication and improve productivity. * **Exceptional Customer Support:** 8x8 provides dedicated customer support, ensuring prompt resolution of any technical issues or inquiries. * **User-Friendly Interface:** 8x8's intuitive user interface makes it easy for employees to navigate and utilize the system's features, minimizing training time and maximizing efficiency. * **Limited Customization:** Users have reported difficulty in tailoring the system to their specific business needs, leading to a lack of flexibility. * **Complex User Interface:** The interface has been described as cluttered and unintuitive, making it challenging for users to navigate and manage the system efficiently. * **Frequent Outages:** Users have experienced unexpected system outages, resulting in disruptions to business operations and communication. * **Poor Customer Support:** Users have expressed dissatisfaction with the quality and responsiveness of customer support, making it difficult to resolve issues promptly. * **High Costs:** The cost of the system, including subscription fees and additional charges, has been a concern for some users. * **Limited Integrations:** The system's limited integration capabilities with other business applications have hindered its usefulness for users who rely on a connected ecosystem. * **Security Concerns:** Users have raised concerns about the security measures implemented in the system, particularly regarding data privacy and protection. * **Lack of Advanced Features:** The system may lack certain advanced features that are essential for businesses with complex communication needs, such as call recording, analytics, and advanced call routing. [ Read Full Review](https://www.selecthub.com/p/call-center-software/8x8/) [Visit Site](https://cpaas.8x8.com/) * **Enhanced Collaboration:** 8x8's unified communications platform seamlessly integrates voice, video, chat, and file sharing, fostering real-time collaboration and breaking down communication barriers. * **Increased Productivity:** Automated call routing, voicemail transcription, and presence management streamline workflows, allowing employees to focus on high-value tasks and maximize productivity. * **Improved Customer Experience:** Omnichannel support, intelligent call routing, and personalized interactions empower businesses to deliver exceptional customer experiences that build loyalty and drive growth. * **Cost Savings:** 8x8's cloud-based model eliminates the need for expensive hardware and maintenance, reducing operational costs and providing a scalable solution for businesses of all sizes. * **Scalability and Flexibility:** 8x8's platform adapts to changing business needs, allowing companies to add or remove users, features, and locations with ease, ensuring a future-proof communication solution. [ Read Full Review](https://www.selecthub.com/p/call-center-software/8x8/) [Visit Site](https://cpaas.8x8.com/) * **All-in-One Communications:** Connect employees and customers on a single app that offers all modes of communication including voice, video, chat and more. Reach customers located in over 120 countries with guaranteed uptime and voice quality. Full encryption with a large number of certifications ensures data remains secure. * **Business Phone:** Manage voice services utilizing Cloud PBX technologies. * **Call Handling:** Take control of calling productivity and privacy with caller ID, call blocking and do not disturb mode. Forward and transfer calls and create a virtual holding area for calls with Call Waiting and Call Parking. Three-way calling allows for three-party collaboration without any additional equipment or time restrictions. * **Customer Experience:** Use auto-attendant voice services to route calls, provide self-service options and choose music to play while callers are on hold. Call queues route customers to the appropriate resources. * **Call Management:** Balance employee workloads by evenly distributing calls. Monitor calls to ensure customer satisfaction and manage quality control. Assign employee roles and provide access to effective training resources. [ Read Full Review](https://www.selecthub.com/p/call-center-software/8x8/) [Visit Site](https://cpaas.8x8.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/call-center-software/8x8/) [Visit Site](https://cpaas.8x8.com/) [ ](https://www.selecthub.com/p/call-center-software/five9/) [Five9](https://www.selecthub.com/p/call-center-software/five9/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Five9&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d%2Fresources%2Fnormal%2Flogo.png%3F1693316229) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Five9&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d%2Fresources%2Fnormal%2Flogo.png%3F1693316229&price=2) Start Price: [ $100Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Five9&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d%2Fresources%2Fnormal%2Flogo.png%3F1693316229&price=2) Free Trial: No Good For: Medium & large companies Deployment: Cloud User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media The product offers a seamless customer service experience with prompt query and issue resolution. Support people are always willing to help and solve complex and lengthy issues with total productivity and efficiency. With the ongoing pandemic, businesses can let their employees work from home with the same productivity and little or no extra effort. However, the implementation process is cumbersome and takes a long time or users run into issues during deployment. Some features such as call hold, caller ID, call transfer and others aren’t up to the mark and hinder the calling process significantly. Overall, the product is an ideal choice for small and medium businesses. But be sure to demo extensively before buying! [ Read Full Review](https://www.selecthub.com/p/call-center-software/five9/) [Visit Site](https://www.five9.com/) * **Easy to Use:** According to 81% of users, the system is straightforward with robust and automated functionalities that make even complex tasks seamless. * **Automation:** The solution offers various automation features to improve teamwork workflows, according to 100% of reviewers. * **Remote Access:** Almost 100% of clients were delighted with the remote access capabilities of the solution. * **Customer Support:** According to 75% of customers, the solution offers proactive customer service. * **User Interface:** Approximately 60% of reviewers said the product offers an intuitive user interface managing complex applications effectively in a few clicks. * **Deployment:** According to 60% of users, product implementation is lengthy and time-consuming with too many steps. * **Reporting:** Reporting isn't easy to figure out without getting customer support, according to 67% of customers. * **Call Features:** Approximately 67% of reviewers weren’t satisfied with capabilities such as call transfer, call hold, caller ID and more. They said they didn’t run well and stopped working between the calls. * **Salesforce Integrations:** According to 60% of the clients, SalesForce integration is fundamental and does not get regular updates from the backend. [ Read Full Review](https://www.selecthub.com/p/call-center-software/five9/) [Visit Site](https://www.five9.com/) * **Reliable, Secure and Scalable:** Deploy new services while future-proofing business with emerging technologies such as AI. Get access to the latest capabilities through non-disruptive, no-touch and real-time upgrades. * **Customer-First Approach:** Focus on the technology’s usability at every point of relationship with customers with a high-touch approach leading to improved contact center results. * **Extraordinary Customer Experiences:** Deliver world-class customer service via routing capability. Route calls to the most appropriate agent at the right time. Put the customer’s information on the agent's desk automatically and help them resolve issues quickly. * **Better Connectivity:** Take advantage of pre-built integrations with CRM solutions such as Salesforce, Microsoft, Oracle, Zendesk, Velocity and NetSuite. Access a rich and extensive framework of reference UIs, REST APIs and other tools to build solutions to power experiences and results in custom environments. * **Customer Engagement:** Use multi-channel management applications such as recording, historical and real-time reporting, workforce management (WFM), CRM integrations and quality monitoring. Ensure that every customer is directed to the right resource at the right time with intelligent routing. [ Read Full Review](https://www.selecthub.com/p/call-center-software/five9/) [Visit Site](https://www.five9.com/) * **Core Cloud:** * **Global Voice:** Deliver world-class customer experiences from anywhere in the world with Omnichannel routing, robust outbound dialer and Intelligent Virtual Assistant (IVA). * **Agent Desktop Plus:** Empower sales representatives to deliver a more authentic and human experience with a single intuitive desktop and extendable toolkit regardless of the environment . Provide an extensive framework of reference UIs and REST APIs. * **Supervisor Desktop Plus:** Deliver training and skills to agents by actively monitoring metrics such as the number of calls in queues, campaign status, wait times, current agent state and more. Listen and silently coach employees during live calls and intervene if needed. * **Engagement Workflows:** Manage customer experiences by routing calls to the right agent and serving them through the communication channel of customer preference. * **CRM Integrations:** Get access to pre-built adapters for ServiceNow, Salesforce, Oracle, Microsoft and Zendesk to provide a single platform for organizations to manage and capture customer interactions. * **UC Integrations:** Increase the chances of resolution in the first call through a consolidated directory where agents can view details of all subject matter experts and route the customer to the right person. Transfer calls that need contact center attention to the right group of agents. Send calls to UC users without any additional toll charges. * **APIs and SDKs:** Allow customized and advanced integrations between the product and an organization’s proprietary applications through Cloud APIs. Use enterprise software with minimal coding, making configuration easy, implementing a breeze and immediate data access. * **Global Voice:** Deliver world-class customer experiences from anywhere in the world with Omnichannel routing, robust outbound dialer and Intelligent Virtual Assistant (IVA). * **Agent Desktop Plus:** Empower sales representatives to deliver a more authentic and human experience with a single intuitive desktop and extendable toolkit regardless of the environment . Provide an extensive framework of reference UIs and REST APIs. * **Supervisor Desktop Plus:** Deliver training and skills to agents by actively monitoring metrics such as the number of calls in queues, campaign status, wait times, current agent state and more. Listen and silently coach employees during live calls and intervene if needed. * **Engagement Workflows:** Manage customer experiences by routing calls to the right agent and serving them through the communication channel of customer preference. [ Read Full Review](https://www.selecthub.com/p/call-center-software/five9/) [Visit Site](https://www.five9.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/call-center-software/five9/) [Visit Site](https://www.five9.com/) [ ](https://www.selecthub.com/p/call-center-software/talkdesk/) [TalkDesk](https://www.selecthub.com/p/call-center-software/talkdesk/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=TalkDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=TalkDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) Start Price: [ $85Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=TalkDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=TalkDesk&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249)) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media TalkDesk generally receives positive feedback, with many users highlighting its user-friendly interface and robust features as major strengths. The platform's ease of use makes it simple for agents to navigate and manage calls efficiently, while its extensive functionality caters to diverse business needs. TalkDesk's reporting and analytics capabilities are also highly praised, providing valuable insights into call center performance and customer interactions. However, some users mention occasional glitches and technical issues, emphasizing the importance of ongoing maintenance and support. Compared to competitors like Five9 and Genesys, TalkDesk stands out for its cloud-based nature, scalability, and competitive pricing, making it an attractive option for businesses of all sizes. Its flexibility allows for easy integration with other business tools, further enhancing its value proposition. TalkDesk is particularly well-suited for businesses seeking a reliable, feature-rich, and scalable call center solution that prioritizes user experience and data-driven insights. Its cloud-based architecture ensures accessibility and adaptability, while its comprehensive features empower businesses to optimize customer interactions and enhance overall efficiency. [ Read Full Review](https://www.selecthub.com/p/call-center-software/talkdesk/) [Visit Site](https://www.talkdesk.com/) * **Integrations:** Talkdesk integrates with popular CRMs and helpdesk platforms, which allows for a more streamlined workflow and improved agent productivity. * **Customization:** The platform is highly customizable, allowing businesses to tailor it to their specific needs. This includes the ability to create custom reports, dashboards, and workflows. * **Scalability:** Talkdesk is a cloud-based platform, which means it can easily scale to meet the needs of growing businesses. This is a major advantage over on-premises call center solutions, which can be difficult and expensive to scale. * **Ease of Use:** The platform is designed to be user-friendly, even for those with no prior experience with call center software. This makes it easy for businesses to get up and running quickly. * **Reporting and Analytics:** Talkdesk provides a wide range of reporting and analytics tools, which give businesses insights into their call center performance. This information can be used to improve agent productivity, customer satisfaction, and overall call center efficiency. * **Reporting Issues:** Some users have expressed frustration with Talkdesk's reporting capabilities, finding the platform's reports to be cumbersome and lacking in customization options. Generating specific reports or accessing granular data can be challenging, hindering effective performance analysis and decision-making. * **Integrations:** Integrating Talkdesk with other business tools and systems can be complex and require significant technical expertise. Users have reported difficulties with setting up and maintaining integrations, leading to inefficiencies and data silos. * **User Interface:** The user interface of Talkdesk has been described as clunky and outdated by some users. Navigating the platform and accessing features can be unintuitive, impacting agent productivity and overall user experience. * **Customer Support:** While Talkdesk offers customer support, some users have reported challenges in receiving timely and effective assistance. Long wait times and difficulties in reaching knowledgeable support representatives have been cited as concerns. [ Read Full Review](https://www.selecthub.com/p/call-center-software/talkdesk/) [Visit Site](https://www.talkdesk.com/) * **Efficiency:** Optimize and automate critical support processes with capabilities such as customer self-service, mitigate fraud, empower agents and operationalize AI. * **Maximize Revenue:** Coach agents to become trusted advisers, driving customer acquisition, revenue growth and workers to better contribute to the bottom line. * **Customer Loyalty:** Connect with customers thoughtfully, predictively and proactively to improve relationship growth and customer lifetime value. * **Fuel Innovation and Collaboration:** Convert, mine and transform the company's data into critical and informed recommendations. Amplify customer voice to inspire compelling strategies, cross-functional alignment and enterprise collaboration. * **Enhanced Net Promoter Score:** Ensure employees represent the company, its values and policies consistently and appropriately so customers know what brand stands for. Promote brand enhancement and employee engagement and cut acquisition costs by winning customers' trust and converting them to the brand's best advocates. [ Read Full Review](https://www.selecthub.com/p/call-center-software/talkdesk/) [Visit Site](https://www.talkdesk.com/) * **CX Cloud And Enterprise Cloud:** * **CX Strategy and Services:** Build a business case for modernizing customer experience through implementation methodology and training, adoption and support services. * **Employee Engagement:** Elevate workforce engagement strategy with an integrated user experience for managing, training, coaching and empowering agents. * **Employee Collaboration:** Deliver a world-class customer service by integrating all communications solutions, orchestrating talents and expertise across the company. * **Customer Engagement:** Provide a seamless experience across phone and digital channels, so customers don’t have to repeat information. * **Knowledge Management:** Grow, format, refine and orchestrate information in tools such as agent assist and a self-service portal. Use cognitive search to enhance users’ search queries and dig relevant information from diverse and multiple data sets to help agents resolve issues faster. * **Workforce Management:** Combine powerful automation and AI with an intuitive user experience to optimize scheduling and staffing decisions, deliver better agent experience and reduce administrative effort. * **CX Strategy and Services:** Build a business case for modernizing customer experience through implementation methodology and training, adoption and support services. * **Employee Engagement:** Elevate workforce engagement strategy with an integrated user experience for managing, training, coaching and empowering agents. * **Employee Collaboration:** Deliver a world-class customer service by integrating all communications solutions, orchestrating talents and expertise across the company. * **Customer Engagement:** Provide a seamless experience across phone and digital channels, so customers don’t have to repeat information. [ Read Full Review](https://www.selecthub.com/p/call-center-software/talkdesk/) [Visit Site](https://www.talkdesk.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/call-center-software/talkdesk/) [Visit Site](https://www.talkdesk.com/) [ ](https://www.selecthub.com/p/call-center-software/mightycall/) [MightyCall](https://www.selecthub.com/p/call-center-software/mightycall/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=MightyCall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6%2Fresources%2Fnormal%2Flogo.png%3F1693318442) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=MightyCall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6%2Fresources%2Fnormal%2Flogo.png%3F1693318442&price=2) Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=MightyCall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6%2Fresources%2Fnormal%2Flogo.png%3F1693318442&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=MightyCall&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6/resources/normal/logo.png?1693318442)) Good For: Small companies Deployment: Cloud User Sentiment: 77% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Written By Ashita Ahuja, Technical Content Writer ](https://www.selecthub.com/author/ashita-ahuja/) MightyCall has been making waves in the business phone software scene, but is it all it's cracked up to be? Let's dive into what users have been saying over the past year. MightyCall users rave about its user-friendly interface and straightforward setup, making it a breeze for even the least tech-savvy folks to get up and running. The mobile app is a major hit, allowing users to stay connected and manage calls on the go. Plus, MightyCall's competitive pricing and flexible plans make it a budget-friendly option for small businesses and startups. However, some users have noted that customer support can be a bit slow at times, and the call quality isn't always crystal clear. But what truly sets MightyCall apart is its focus on small business needs. Features like auto-attendants, call recording, and voicemail transcription give small businesses a professional edge without breaking the bank. Plus, integrations with popular CRM and helpdesk software make it a seamless addition to any existing workflow. So, who is MightyCall perfect for? If you're a small business or solopreneur looking for an affordable, easy-to-use phone system with essential features, MightyCall might just be your knight in shining armor. However, if top-notch customer support and flawless call quality are your top priorities, you might want to explore other options. Remember, the world of business communication is constantly evolving, so it's always a good idea to check for the latest updates and user reviews before making a decision. [ Read Full Review](https://www.selecthub.com/p/call-center-software/mightycall/) [Visit Site](https://www.mightycall.com/) * **Simple Setup:** MightyCall is known for its straightforward setup process, allowing users to get started quickly without needing extensive technical expertise. * **Mobile App:** The MightyCall mobile app receives positive feedback for its user-friendly interface and comprehensive features, enabling users to manage calls, texts, and voicemails conveniently from their smartphones. * **Integrations:** MightyCall offers integrations with popular CRM and business tools, such as HubSpot and Salesforce, which can streamline workflows and enhance productivity for businesses. * **Limited Integrations:** MightyCall's integrations with popular CRM and helpdesk platforms are limited, potentially hindering workflow efficiency for businesses reliant on such tools. * **Mobile App Issues:** Users have reported occasional problems with the MightyCall mobile app, including call quality issues and dropped calls, which can impact communication reliability. * **Customer Support Challenges:** Some users have expressed concerns about the responsiveness and effectiveness of MightyCall's customer support, particularly regarding timely issue resolution. [ Read Full Review](https://www.selecthub.com/p/call-center-software/mightycall/) [Visit Site](https://www.mightycall.com/) * **Enhanced Professional Image:** MightyCall helps businesses project a polished and professional image with a dedicated business phone number, custom greetings, and an IVR system that directs callers efficiently. * **Improved Customer Satisfaction:** By ensuring calls are routed to the right person or department without lengthy hold times, MightyCall enhances the overall customer experience, leading to higher satisfaction and loyalty. * **Increased Accessibility:** With features like voicemail-to-email and the ability to make and receive calls from any device, MightyCall ensures that businesses are accessible to their clients anytime, anywhere. * **Streamlined Communication:** MightyCall consolidates all communication channels—calls, texts, emails, and social media interactions—into a single dashboard, making it easier for teams to manage and respond to customer inquiries. * **Scalability:** As businesses grow, MightyCall can easily scale up to accommodate more users, phone numbers, and advanced features without the need for significant infrastructure investments. [ Read Full Review](https://www.selecthub.com/p/call-center-software/mightycall/) [Visit Site](https://www.mightycall.com/) * **Toll-Free and Local Numbers:** Separate business life from personal life and keep a tab on all projects. Quickly set up a virtual presence in locations where there’s no office. Provide business numbers to employees who don’t work from an office space. * **Caller ID and CNAM:** Ensure that every call highlights the business name, making customers aware of the company contacting them. Sort business calls and personal calls, reducing the heavy workload and avoiding possible confusion. Enable CNAM to inform people that the caller is a trusted company and not a random person. Reduce the awkwardness caused by starting a business call without a heads up. * **Custom Greeting:** Select from various custom greetings and customize them to the type of caller and the time of the day. Set up a professional menu to improve efficiency. Choose a music tone for callers on hold when company phones are busy. * **After-Hours Call Routing:** Handle calls differently for business and non-business numbers. Implement various plans for after-hours, such as IVR (auto-attendant) menus, call forwarding to employees and other greeting messages. Give customers information regarding working hours, receive requests via voicemail and forward calls to someone in charge when urgent support is needed. * **Call Screening:** Disengage with spam callers or someone who is repeatedly calling. Salvage a call by sending it to voicemail and set the availability status to “do not disturb.” Avoid rushing and getting overwhelmed by untimely calls. Set business hours, manage which device receives calls and organize VIP and block lists. [ Read Full Review](https://www.selecthub.com/p/call-center-software/mightycall/) [Visit Site](https://www.mightycall.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/call-center-software/mightycall/) [Visit Site](https://www.mightycall.com/) [ ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Genesys Cloud CX](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Genesys%2BCloud%2BCX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Genesys%2BCloud%2BCX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518&price=2) Start Price: [ $75Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Genesys%2BCloud%2BCX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Genesys+Cloud+CX&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) Genesys Cloud is an omnichannel contact center solution that streamlines customer relationships. It brings calls, chats, emails and other communications into one centralized interface to produce seamless interactions. Users report that the interface covers the essentials and is easy to use and configure. They are also impressed by its customer support, noting that it’s easy to get through to representatives and resolve problems. However, some users say that the product would benefit from more advanced functionality and improvement to some of its basic features. In all, Genesys Cloud is suitable for businesses of all sizes that wish to offer comprehensive customer support. [ Read Full Review](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Visit Site](https://www.genesys.com/genesys-cloud) * **Usability:** According to 89% of users who evaluated this aspect, the software is relatively easy to learn and use. * **Customer Service:** 96% of users who mentioned this were satisfied with the product’s customer service. * **Price:** The product offers the best features for the price, according to 88% of users. * **Feature Performance:** According to 45% of users who evaluated this aspect, the software is lacking in some of its advertised features. Specifically, workflow processes can lag when the number of data tables and flow results increase. [ Read Full Review](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Visit Site](https://www.genesys.com/genesys-cloud) * **Work Remotely:** Connect partners, vendors and customers with staff from anywhere in the world to streamline communication and improve business outcomes. * **Increase Security:** Protect data with logical isolation, strong encryption, multi-factor authentication and stringent security standards * **Simplify Configurations:** Empower frontline agents and managers to design, automate and create workflows without IT. Design IVR workflows with an engaging and intuitive drag-and-drop editor that can configure prompts, sub-menus and data dips. * **Innovate:** Deploy a deep and broad set of AI-powered capabilities without disruptions or downtime, encouraging rapid access to new functionalities. [ Read Full Review](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Visit Site](https://www.genesys.com/genesys-cloud) * **Customer Self-Service:** Use speech-enabled IVR and Natural Language Understanding (NLU) to help customers resolve issues without the need for a live agent. Simplify support experiences and offer 24/7 assistance with conversational voice bots and AI-powered chatbots. Design a knowledge base of support resources for customers and agents.. * **Cloud CX Voice:** Get public access to any subscribed cloud CX service via VoIP telephony through new or existing phone numbers.. * **Bring Your Own Carrier (BYOC):** Integrate with any cloud-based or on-site carrier to unify communications and supplement existing infrastructure. * **Inbound Routing:** Ensure positive, consistent customer experiences with call routing, voicemail, custom greetings and an automated callback option for when lines are busy. * **Outbound Campaigns:** Target the right customers through predictive dialing and proactive outreach through customers’ preferred channels. Engage website visitors with personalized messages. Decrease the volume and variability of inbound communications. [ Read Full Review](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Visit Site](https://www.genesys.com/genesys-cloud) ![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Visit Site](https://www.genesys.com/genesys-cloud) [ ](https://www.selecthub.com/p/call-center-software/cloudtalk/) [CloudTalk](https://www.selecthub.com/p/call-center-software/cloudtalk/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=CloudTalk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c%2Fresources%2Fnormal%2Flogo.png%3F1735064876) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=CloudTalk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c%2Fresources%2Fnormal%2Flogo.png%3F1735064876&price=2) Start Price: [ $34Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=CloudTalk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c%2Fresources%2Fnormal%2Flogo.png%3F1735064876&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CloudTalk&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/aa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c/resources/normal/logo.png?1735064876)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media Is CloudTalk all it's cracked up to be? User reviews from the last year suggest that CloudTalk is a breath of fresh air in the world of cloud-based call center software. Users rave about its intuitive interface, making it a breeze to set up and use, even for non-technical folks. This ease of use is a major differentiating factor, as many competitors require extensive training or technical expertise. Users also highlight CloudTalk's seamless integration with popular CRM systems like Salesforce and HubSpot, which streamlines workflows and boosts productivity. This integration is crucial for businesses that rely heavily on their CRM data for sales and customer support. However, some users have voiced concerns about CloudTalk's integration with homegrown CRM systems, which can be a dealbreaker for businesses with custom-built solutions. Additionally, while CloudTalk boasts cost-effectiveness, some users have reported high costs for outbound calls in certain regions, which could impact businesses with a global reach. Overall, CloudTalk emerges as a robust and user-friendly solution best suited for small to medium-sized businesses seeking a feature-rich call center software that seamlessly integrates with their existing CRM systems. Its intuitive design and advanced features empower businesses to enhance customer interactions and streamline communication workflows, ultimately driving growth and customer satisfaction. [ Read Full Review](https://www.selecthub.com/p/call-center-software/cloudtalk/) [Visit Site](https://www.cloudtalk.io/) * **Intuitive Interface:** User reviews frequently mention the system is easy to set up and use, even for teams with limited technical expertise. * **Cost-Effective Solution:** CloudTalk is praised for its affordability, especially when compared to traditional call center setups or outsourcing. User reviews highlight the flexible subscription plans and the ability to scale usage based on business needs. * **Seamless CRM Integration:** The software integrates with popular CRM platforms, such as HubSpot, allowing for streamlined workflows and centralized customer data. * **Global Reach:** With support for international numbers in over 160 countries, CloudTalk is a suitable choice for businesses operating across borders. * **Flexible Deployment:** CloudTalk can be accessed from various devices, including desktops, mobile phones, and web browsers, providing flexibility for remote teams and on-the-go access. * **Outbound Call Costs:** User reviews indicate outbound call costs can be surprisingly high in certain regions, creating budget uncertainty. * **Mobile App Functionality:** The mobile app interface is commonly considered outdated, potentially impacting user experience and productivity for teams on-the-go. * **App Reliability:** Some users report occasional issues with both the mobile and desktop apps, including dropped calls, SMS problems, and unexpected app closures. [ Read Full Review](https://www.selecthub.com/p/call-center-software/cloudtalk/) [Visit Site](https://www.cloudtalk.io/) * **Enhanced Customer Experience:** CloudTalk enables personalized interactions by integrating with CRM systems, allowing agents to access customer history and preferences, leading to more tailored and effective service. * **Scalability:** Easily scale your call center operations up or down based on demand without the need for significant infrastructure changes, ensuring flexibility and cost-effectiveness. * **Global Reach:** With CloudTalk, businesses can establish a local presence in multiple countries by using international numbers, enhancing accessibility for global customers. * **Improved Agent Productivity:** The software automates routine tasks such as call logging and follow-up scheduling, freeing up agents to focus on more complex customer interactions. * **Data-Driven Insights:** Access to detailed analytics and reporting tools helps managers identify trends, monitor performance, and make informed decisions to optimize operations. [ Read Full Review](https://www.selecthub.com/p/call-center-software/cloudtalk/) [Visit Site](https://www.cloudtalk.io/) * **Interactive Voice Response (IVR):** Customize call flows with multi-level IVR to efficiently route callers to the right department or agent. * **Call Recording:** Automatically record calls for quality assurance, training, and compliance purposes, with easy access to playback. * **Real-Time Dashboard:** Monitor call center performance with live metrics, including call volume, wait times, and agent availability. * **Call Queuing:** Manage high call volumes by placing incoming calls in a queue, ensuring no call goes unanswered. * **Automated Call Distribution (ACD):** Distribute incoming calls to the most appropriate agent based on predefined criteria such as skill set or availability. [ Read Full Review](https://www.selecthub.com/p/call-center-software/cloudtalk/) [Visit Site](https://www.cloudtalk.io/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/call-center-software/cloudtalk/) [Visit Site](https://www.cloudtalk.io/) [ ](https://www.selecthub.com/p/call-center-software/ameyo/) [Ameyo](https://www.selecthub.com/p/call-center-software/ameyo/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Ameyo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8785c7f9b578bec2c09e616568d270-5077886bda774defe1ea86ac8f3ae99d%2Fresources%2Foriginal%2Flogo.svg%3F1749844083) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Ameyo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8785c7f9b578bec2c09e616568d270-5077886bda774defe1ea86ac8f3ae99d%2Fresources%2Foriginal%2Flogo.svg%3F1749844083&price=2) Start Price: [ Custom Quote i Ameyo doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Conversational IVR Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Ameyo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8785c7f9b578bec2c09e616568d270-5077886bda774defe1ea86ac8f3ae99d%2Fresources%2Foriginal%2Flogo.svg%3F1749844083&price=2) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media [ ![Ritika Dixit](https://www.selecthub.com/wp-content/uploads/2020/12/Ritika-96x96.jpg) Written By Ritika Dixit, Technical Content Writer ](https://www.selecthub.com/author/ritika-dixit/) Ameyo helps organizations manage call center and help desk operations. Users prefer the solution for its 24/7 accessibility and product customization features. According to user reviews, it’s easy to use but has connectivity issues. Reviews also reflect that it’s not a cost-effective option in terms of the capabilities it offers. Overall, the solution can aid a company that needs plenty of configuration options and can afford the higher cost. [ Read Full Review](https://www.selecthub.com/p/call-center-software/ameyo/) [Visit Site](https://www.ameyo.com/) * **Accessibility:** All users who discussed this aspect said that the system is easily accessible with any internet-supported device. * **User-Friendly:** About 83% of users who mentioned the UI said that the product has a user-friendly interface. * **Customizability:** According to all the users who reviewed this element, it’s scalable and highly customizable to meet specific requirements. * **Connectivity:** It has poor connectivity and often lags, according to all users who discussed this element. * **Cost:** Every reviewer mentioning this aspect said that the product is not as cost-effective as its competitors. [ Read Full Review](https://www.selecthub.com/p/call-center-software/ameyo/) [Visit Site](https://www.ameyo.com/) * **Enhanced Customer Experience:** Ameyo enables personalized interactions by integrating customer data, allowing agents to tailor conversations based on previous interactions and preferences, leading to higher satisfaction rates. * **Increased Agent Productivity:** With automated call distribution and intelligent routing, Ameyo ensures that calls are directed to the most suitable agents, reducing idle time and maximizing efficiency. * **Scalability:** Ameyo's cloud-based infrastructure allows businesses to easily scale operations up or down based on demand, ensuring flexibility without the need for significant hardware investments. * **Comprehensive Reporting:** The software provides detailed analytics and reporting tools that help managers track performance metrics, identify trends, and make data-driven decisions to improve operations. * **Omnichannel Support:** Ameyo supports multiple communication channels such as voice, email, chat, and social media, enabling seamless customer interactions across platforms and improving accessibility. [ Read Full Review](https://www.selecthub.com/p/call-center-software/ameyo/) [Visit Site](https://www.ameyo.com/) * **Call Center (Voice):** * **Customizable IVR:** Strengthen customer journeys with personalized IVR menus, scripts and options to ensure that routing flows take callers to the suitable agents and IVR scripts align with the core messaging of the brand. * **Automated Routing:** Eliminate the chances of human error, deliver faster responses and attain higher FCR by taking customers to suitable agents via ACD's routing algorithms. * **Auto Dialer:** Optimize outbound call center workflows through predictive, parallel predictive, progressive and preview dialer and PACE matching diverse organizational needs. * **CTI Integration:** Improve sales representatives’ productivity by reducing the need to manually switch tabs to find customer information. Offers CTI integration with CRMs like Freshdesk Mint, Zendesk, Mint, Zoho, LeadSqaured, Microsoft Dynamics, Kapture, Sugar and FreshSales. * **Number MasKing:** Maintain caller privacy through complete control of data abstraction with data encryption on dashboards, agent interface, call history, call recordings, reports and real-time monitoring. * **Role-Based Privileges:** Allow and assign authorized user access privileges at the campaign and system level to supervise teams' access to workbench and customer data privacy. * **Agent Desktop:** Avoid toggling between screens while serving callers by allowing agents to access all the information on a single screen. Optimize their efficiency by resolving queries faster. * **Callback Management:** Help agents understand customers and deliver personalized services by scheduling callbacks and automated follow-ups via click-to-call capabilities. * **Mobile-Agent Capabilities:** Allow agents to work from mobile phones while away from the screen and serve customers anywhere and anytime. * **Campaign Dashboards:** Call center supervisors and managers can easily monitor each agent, campaign in real time and make informed, data-driven decisions based on performance reports, call summaries and customer summary dashboards. * **Reporting:** Track, monitor and analyze various call center metrics linked to agent performance and call monitoring. Fetch reports in different formats, including CSV, HTML, XML and PDF and send them to multiple email addresses at desirable frequencies, including daily, weekly, monthly or yearly. * **User Management Capabilities:** Managers can score agent performance and skill level by listening to call recordings. Manage users and assign them to multiple campaigns or switch between queues in a single click. * **Customizable IVR:** Strengthen customer journeys with personalized IVR menus, scripts and options to ensure that routing flows take callers to the suitable agents and IVR scripts align with the core messaging of the brand. * **Automated Routing:** Eliminate the chances of human error, deliver faster responses and attain higher FCR by taking customers to suitable agents via ACD's routing algorithms. * **Auto Dialer:** Optimize outbound call center workflows through predictive, parallel predictive, progressive and preview dialer and PACE matching diverse organizational needs. * **CTI Integration:** Improve sales representatives’ productivity by reducing the need to manually switch tabs to find customer information. Offers CTI integration with CRMs like Freshdesk Mint, Zendesk, Mint, Zoho, LeadSqaured, Microsoft Dynamics, Kapture, Sugar and FreshSales. [ Read Full Review](https://www.selecthub.com/p/call-center-software/ameyo/) [Visit Site](https://www.ameyo.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/call-center-software/ameyo/) [Visit Site](https://www.ameyo.com/) [ ](https://www.selecthub.com/p/call-center-software/ipscape/) [IPscape](https://www.selecthub.com/p/call-center-software/ipscape/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=IPscape&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbca7d174d4387a5394a9c3d899091b2d-e3894b31a41a84b3f2e8f3fa3e778064%2Fresources%2Foriginal%2Flogo.svg%3F1756513290) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=IPscape&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbca7d174d4387a5394a9c3d899091b2d-e3894b31a41a84b3f2e8f3fa3e778064%2Fresources%2Foriginal%2Flogo.svg%3F1756513290&price=2) Start Price: [ $50Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=IPscape&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbca7d174d4387a5394a9c3d899091b2d-e3894b31a41a84b3f2e8f3fa3e778064%2Fresources%2Foriginal%2Flogo.svg%3F1756513290&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=IPscape&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/bca7d174d4387a5394a9c3d899091b2d-e3894b31a41a84b3f2e8f3fa3e778064/resources/original/logo.svg?1756513290)) Good For: Any company size Deployment: Cloud User Sentiment: 96% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media Curious how IPscape can dial up your call center performance? After diving into numerous user reviews over the past year, it’s clear that IPscape stands out as a top-tier choice for call center and customer experience management. Users consistently praise its user-friendly interface, making it easy for teams to navigate and utilize effectively without extensive training. The real-time reporting and robust analytics capabilities are frequently highlighted, providing managers with valuable insights to enhance performance and boost agent productivity. Additionally, IPscape’s support for both inbound and outbound calls, along with seamless CRM integrations, sets it apart from many competitors. One of the standout features users love is the automated call distribution (ACD) and interactive voice response (IVR) systems, which streamline call handling and improve customer interactions. The minimal downtime reported by users underscores the reliability of the software, while the responsive support team ensures that any issues are promptly addressed, adding to the overall positive experience. However, some reviewers mention that IPscape’s market presence is smaller compared to giants like NICE CXone, which might influence decision-makers looking for widely recognized solutions. Despite the smaller market share, IPscape’s unique strengths—such as its intuitive design and excellent customer support—make it a formidable contender in the CX software space. These factors are crucial for businesses that prioritize ease of use and dependable assistance, ensuring smooth operations and satisfied customers. Moreover, the high ratings across various platforms reflect a strong user satisfaction and trust in the product’s capabilities. In conclusion, IPscape is most suited for small to mid-sized businesses seeking a reliable and user-friendly call center solution. Its comprehensive features, coupled with exceptional support and minimal downtime, make it an excellent choice for organizations aiming to optimize their customer interactions without the complexities and high costs associated with larger competitors. If you’re looking to enhance your call center operations with a tool that’s both powerful and easy to use, IPscape is definitely worth considering. [ Read Full Review](https://www.selecthub.com/p/call-center-software/ipscape/) [Visit Site](https://ipscape.com/) * **Intuitive Interface:** Easy to navigate, allowing agents to quickly adapt and manage calls efficiently. * **Robust Feature Set:** Comprehensive tools including real-time analytics and automated call distribution enhance call center operations. * **Responsive Customer Support:** Dedicated support team assists promptly, ensuring minimal downtime and smooth operations. * **Real-Time Reporting and Analytics:** Provides actionable insights for monitoring performance and making informed decisions. * **Automated Call Distribution:** Efficiently routes calls to the right agents, improving response times and customer satisfaction. * **Multi-Channel Communication:** Supports various communication channels, enhancing customer engagement and experience. * **CRM Integration:** Seamlessly connects with CRM systems, streamlining customer interactions and data management. * **Reliable Performance:** Consistently reliable, making it a dependable choice for optimizing call center operations. * **Limited Customization:** Some users may find that IPscape lacks advanced customization options for specific business workflows, restricting tailored solutions. * **Pricing Structure:** The cost of IPscape might be higher compared to other call center solutions, potentially making it less accessible for smaller businesses. * **Integration Constraints:** While IPscape integrates with major CRM systems, it may not support all niche or proprietary platforms, limiting flexibility for some organizations. * **Steep Learning Curve for Advanced Features:** Although the interface is user-friendly, mastering some of the more advanced functionalities may require additional training and time. * **Feature Gaps:** Certain specialized features, such as advanced AI-driven analytics or omnichannel support, might be missing or less robust compared to competitors. * **Scalability Issues:** Rapidly growing businesses might encounter challenges in scaling IPscape seamlessly to accommodate increased call volumes and user numbers. [ Read Full Review](https://www.selecthub.com/p/call-center-software/ipscape/) [Visit Site](https://ipscape.com/) * **Enhanced Customer Experience:** IPscape enables personalized interactions by integrating customer data, ensuring agents have the right information at their fingertips to provide tailored support. * **Increased Efficiency:** Automate routine tasks such as call routing and data entry, allowing agents to focus on complex customer issues, thereby improving overall productivity. * **Scalability:** Easily scale operations up or down based on demand without the need for significant infrastructure changes, making it ideal for businesses experiencing fluctuating call volumes. * **Real-Time Analytics:** Access to real-time data and insights helps managers make informed decisions quickly, optimizing resource allocation and improving service levels. * **Cost Reduction:** By leveraging cloud-based solutions, IPscape reduces the need for expensive on-premise hardware, lowering operational costs and capital expenditure. [ Read Full Review](https://www.selecthub.com/p/call-center-software/ipscape/) [Visit Site](https://ipscape.com/) * **Omnichannel Engagement:** Seamlessly integrates voice, email, chat, and social media channels to provide a unified customer experience. * **Real-Time Analytics:** Offers live dashboards and reporting tools to monitor performance metrics and make data-driven decisions. * **Cloud-Based Platform:** Provides flexibility and scalability, allowing businesses to adjust resources based on demand without physical infrastructure constraints. * **Interactive Voice Response (IVR):** Customizable IVR systems enable efficient call routing and self-service options for customers. * **Workforce Management:** Includes tools for scheduling, forecasting, and managing agent productivity to optimize workforce efficiency. [ Read Full Review](https://www.selecthub.com/p/call-center-software/ipscape/) [Visit Site](https://ipscape.com/) ![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/call-center-software/ipscape/) [Visit Site](https://ipscape.com/) [ ](https://www.selecthub.com/p/call-center-software/c-zentrix/) [C-Zentrix](https://www.selecthub.com/p/call-center-software/c-zentrix/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=C-Zentrix&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8792705b5cea2f03388f86885f645a3-68434b73bde24ec81c5cc32f61ee7425%2Fresources%2Foriginal%2Flogo.svg%3F1756513445) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=C-Zentrix&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8792705b5cea2f03388f86885f645a3-68434b73bde24ec81c5cc32f61ee7425%2Fresources%2Foriginal%2Flogo.svg%3F1756513445&price=2) Start Price: [ $25Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=C-Zentrix&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8792705b5cea2f03388f86885f645a3-68434b73bde24ec81c5cc32f61ee7425%2Fresources%2Foriginal%2Flogo.svg%3F1756513445&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=C-Zentrix&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/e8792705b5cea2f03388f86885f645a3-68434b73bde24ec81c5cc32f61ee7425/resources/original/logo.svg?1756513445)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media Looking to dial up your call center game with C-Zentrix? Having delved into numerous user reviews over the past year, it's clear that C-Zentrix stands out for its user-friendly interface and comprehensive feature set. Users rave about its omnichannel support, seamlessly managing customer interactions across voice, email, and chat, which is a game-changer for businesses aiming to provide consistent service. The AI-driven analytics and real-time call routing further enhance operational efficiency, making it easier to handle high volumes of inquiries. However, not everything is perfect. Some users have expressed frustration with lagging issues that hinder data retrieval and slow down overall system performance, which can be a significant drawback during peak times. Despite these hiccups, C-Zentrix maintains a strong reputation, boasting an average rating of 4.4 on G2 and comparable scores across other review platforms. When stacked against competitors like Exotel, C-Zentrix offers a more robust infrastructure and a wider array of features, although it does come at a higher price point. This makes it particularly appealing for businesses that prioritize functionality and versatility over cost. The differentiating factors, such as automatic call distribution and interactive voice response, are crucial for organizations looking to streamline their customer service processes. In conclusion, C-Zentrix is most suited for medium to large enterprises that require a reliable and feature-rich contact center solution. These businesses will benefit from its extensive capabilities, provided they can navigate and mitigate the occasional performance issues. Overall, while there are areas for improvement, the positive aspects of C-Zentrix make it a valuable tool for enhancing customer interactions and operational efficiency. [ Read Full Review](https://www.selecthub.com/p/call-center-software/c-zentrix/) [Visit Site](https://www.c-zentrix.com/) * **User-Friendly Interface:** Intuitive design makes it easy for agents to navigate and utilize various features without extensive training. * **Omnichannel Support:** Seamlessly manages voice, chat, and email communications, ensuring consistent customer interactions across all platforms. * **AI-Driven Analytics:** Provides advanced insights into customer interactions and operational performance, enabling data-driven decision-making. * **Automatic Call Distribution:** Efficiently routes incoming calls to the most appropriate agents, reducing wait times and improving call handling. * **Interactive Voice Response:** Enhances customer experience by allowing automated self-service options, freeing up agents for more complex inquiries. * **Predictive Dialing:** Increases outbound call efficiency by automatically dialing numbers and connecting agents only when a live person answers. * **Multi-Platform Management:** Effectively handles communications across various channels, ensuring no customer interaction is missed. * **Enhanced Customer Retention:** Features tailored to maintain high service quality, supporting businesses focused on keeping their customers satisfied and loyal. * **Lagging Performance:** Users have reported slow system response times, affecting data retrieval and overall efficiency. * **Variable User Satisfaction:** Ratings range from 1.7 to 4.5 across platforms, suggesting inconsistent user experiences. [ Read Full Review](https://www.selecthub.com/p/call-center-software/c-zentrix/) [Visit Site](https://www.c-zentrix.com/) * **Enhanced Customer Experience:** C-Zentrix provides a seamless interaction platform, allowing customers to connect through their preferred channels, such as calls or live chat, ensuring a personalized and satisfying experience. * **Increased Agent Productivity:** By automating repetitive tasks like dialing and call routing, C-Zentrix frees up agents to focus on more complex customer interactions, boosting their efficiency and job satisfaction. * **Scalability:** As your business grows, C-Zentrix can easily scale to accommodate increased call volumes and additional communication channels without compromising performance. * **Real-Time Analytics:** The software offers comprehensive analytics and reporting tools, enabling managers to monitor performance metrics and make data-driven decisions to improve service quality. * **Cost Efficiency:** By optimizing resource allocation and reducing the need for manual intervention, C-Zentrix helps lower operational costs while maintaining high service standards. [ Read Full Review](https://www.selecthub.com/p/call-center-software/c-zentrix/) [Visit Site](https://www.c-zentrix.com/) * **Omni-Channel Support:** Seamlessly integrates multiple communication channels such as voice, email, chat, and social media into a single platform. * **Advanced Call Routing:** Utilizes intelligent algorithms to direct calls to the most appropriate agent based on skills, availability, and customer history. * **Predictive Dialer:** Increases agent efficiency by automatically dialing numbers and connecting answered calls to available agents, reducing idle time. * **Real-Time Analytics:** Provides comprehensive dashboards and reports for monitoring call center performance and making data-driven decisions. * **CRM Integration:** Easily connects with popular CRM systems to provide agents with customer information and interaction history at their fingertips. [ Read Full Review](https://www.selecthub.com/p/call-center-software/c-zentrix/) [Visit Site](https://www.c-zentrix.com/) ![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/call-center-software/c-zentrix/) [Visit Site](https://www.c-zentrix.com/) [ ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [RingCentral](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=RingCentral&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=RingCentral&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936&price=2) Start Price: [ $25Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=RingCentral&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=RingCentral&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936)) Good For: Any company size Deployment: Cloud User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Pros & Cons * Benefits * Key Features * Media RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations. [ Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Visit Site](https://www.ringcentral.com/) * **Seamless Integration:** RingCentral seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration. * **Advanced Call Management:** Features like call forwarding, voicemail transcription, and call recording enhance call handling and improve customer service. * **Remote Work Flexibility:** RingCentral's cloud-based platform allows employees to work from anywhere, with access to all communication channels and features. * **Cost Savings:** RingCentral's subscription-based pricing model eliminates the need for expensive hardware and maintenance costs, reducing overall telephony expenses. * **Scalability and Reliability:** RingCentral's scalable architecture ensures reliable communication even during peak usage, supporting businesses of all sizes. * **Limited Customization:** RingCentral offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs. * **Integration Challenges:** Integrating RingCentral with other business applications can be complex and time-consuming, leading to compatibility issues and data silos. * **Call Quality Issues:** Users have reported occasional call quality issues, including dropped calls, audio delays, and poor sound quality, which can hinder effective communication. * **Pricing Concerns:** RingCentral's pricing structure can be complex and may not be suitable for all businesses, especially those with a large number of users or specific feature requirements. * **Limited Reporting Capabilities:** RingCentral's reporting features are limited, making it challenging for businesses to track and analyze call data for performance optimization and decision-making. [ Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Visit Site](https://www.ringcentral.com/) * **Boost Business:** Gain analytics insights by monitoring calls for quality and analyzing historical call reports. Monitor trends on every channel and track agent performance and call metrics. Get meaningful analytics by integrating with BI tools like Power BI and ClicData. * **Collaborate With Clients:** Connect with internal teams and clients through conference calls with high-quality audio and video. Record calls and meetings, access voicemails and send business texts from any connected device. * **Capture Leads:** Manage sales campaigns by guiding call agents through personalized scripts for specific lead types. Reach leads faster with automated dialers, intelligent call routing and call blending. * **Get the Complete Picture:** Get a bird’s eye view of individual customers’ purchase history, past interactions, ticket status and more. Personalize customer service by integrating with popular CRMs like Salesforce, ClicData, Freshdesk and Zoho Flow. * **Connect Flexibly:** Make and receive calls while out of the office with apps for iOS and Android mobile devices. Start a call in Microsoft Teams that now includes mobile phone support. [ Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Visit Site](https://www.ringcentral.com/) * **API-based Architecture:** Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support. * **Software Development Kits (SDKs):** Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC. * **Security:** Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling. * **Address Book:** Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds. * **Events and Notifications:** Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status. [ Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Visit Site](https://www.ringcentral.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Visit Site](https://www.ringcentral.com/) #### Filter Products (19) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Free Trial Apply Reset filters ## All Conversational IVR Software Showing 1 - 19 of 19 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) User Sentiment [ 8x8 by 8x8, Inc. ](https://www.selecthub.com/p/call-center-software/8x8/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=8x8&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7%2Fresources%2Fnormal%2Flogo.png%3F1693316500) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=8x8&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7%2Fresources%2Fnormal%2Flogo.png%3F1693316500&price=2) 8x8 is a unified communications as a service (UCaaS) system that provides cloud PBX functions like unlimited calling, SMS, automated call-attendant, call distribution, recording, three-way calling, visual voicemail and fax. In addition to utilizing its pre-designed meeting rooms, businesses can embed meetings with its Meetings-as-a-Service offering, Jitsi. It integrates with Microsoft Teams, Salesforce and ServiceNow seamlessly.Its contact center enables omnichannel routing and effective customer engagement through speech and sentiment analysis and workforce management. Companies can establish a local presence through local phone porting with direct dialing across more than 120 countries. Teams can handle greater call volumes through even call distribution to employees for faster turnaround. It is HIPAA, FISMA SP 800-53 R4 and ISO 27001 certified for data governance compliance. Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=8x8&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7%2Fresources%2Fnormal%2Flogo.png%3F1693316500&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=8x8&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7/resources/normal/logo.png?1693316500)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 79% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://cpaas.8x8.com/) Compare (up to 5 products) [ Five9 by Five9 ](https://www.selecthub.com/p/call-center-software/five9/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Five9&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d%2Fresources%2Fnormal%2Flogo.png%3F1693316229) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Five9&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d%2Fresources%2Fnormal%2Flogo.png%3F1693316229&price=2) Five9 is a cloud contact center solution to facilitate customer engagement globally. It helps enhance agent and supervisor productivity, increase revenue, and improve the customer experience. Along with simplifying the complexities of a contact center, it also reduces the cost of on-premises maintenance. Other offerings include historical dashboards, agent scripting, web callback, speech-enabled IVR, pre-built CRM integrations and more. Start Price: [ $100Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Five9&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d%2Fresources%2Fnormal%2Flogo.png%3F1693316229&price=2) Free Trial: No Good For: Medium & large companies Deployment: Cloud User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.five9.com/) Compare (up to 5 products) [ TalkDesk by TalkDesk ](https://www.selecthub.com/p/call-center-software/talkdesk/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=TalkDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=TalkDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) Talkdesk is an AI and cloud-based call center software that helps businesses build stronger customer relationships. Empower agents with a 360-degree customer view, more personalized conversations and improved conversion and first-contact resolution rates. Its capabilities include integration with over 20 business tools such as Zendesk, Salseforce, Desk.com, Slack and more. Other capabilities include automated workflows, skill-based routing and live reporting. Start Price: [ $85Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=TalkDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=TalkDesk&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249)) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.talkdesk.com/) Compare (up to 5 products) [ MightyCall by Infratel US ](https://www.selecthub.com/p/call-center-software/mightycall/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=MightyCall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6%2Fresources%2Fnormal%2Flogo.png%3F1693318442) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=MightyCall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6%2Fresources%2Fnormal%2Flogo.png%3F1693318442&price=2) MightyCall is a VoIP and PBX services provider for small businesses built from the ground up to integrate with CRM systems. Available on browser, desktop and mobile, it enables seamless call flows with custom greeting, auto-attendant, interactive voice response, call forwarding, call recording, unlimited text messaging and call back requests. With unlimited user extensions at no extra cost, businesses can ensure that customer calls are routed to the appropriate departments in no time. Team members can configure availability status to indicate time off and set up call routing to stay connected after business hours if necessary. Team managers can access performance reports on all calls, voicemails, average speed of response and more from the admin dashboard.It connects customers to the agent of their choice by offering name input and dialing through IVR. It transcribes voicemails to text and sends them to the agents’ emails, with links to the voicemail recordings. It screens calls through caller ID, with the option to add unwanted phone numbers to a blacklist. In addition to five toll-free numbers per account, local numbers and vanity numbers are also available. It integrates with Whatsapp Business, Facebook and Twitter. Through Zapier, it connects to CRM, Slack, Google Sheets and Gmail. The vendor offers a seven-day free trial. Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=MightyCall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6%2Fresources%2Fnormal%2Flogo.png%3F1693318442&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=MightyCall&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6/resources/normal/logo.png?1693318442)) Good For: Small companies Deployment: Cloud User Sentiment: 77% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.mightycall.com/) Compare (up to 5 products) [ Genesys Cloud CX by Genesys Telecommunications ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Genesys%2BCloud%2BCX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Genesys%2BCloud%2BCX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518&price=2) Genesys Cloud is a cloud-based call center software that provides businesses with a comprehensive suite of tools to manage customer interactions. It's designed for businesses of all sizes, from small startups to large enterprises, and offers a wide range of features to meet the needs of any call center. Some of the most popular features include: omnichannel routing, IVR, call recording, and analytics. Genesys Cloud is also highly customizable, so businesses can tailor it to their specific needs. Genesys Cloud is a powerful and flexible call center software that can help businesses improve their customer service. It's easy to use, affordable, and offers a wide range of features. If you're looking for a call center software that can help you improve your customer service, Genesys Cloud is a great option. Start Price: [ $75Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Genesys%2BCloud%2BCX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Genesys+Cloud+CX&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.genesys.com/genesys-cloud) Compare (up to 5 products) [ CloudTalk by CloudTalk LTD ](https://www.selecthub.com/p/call-center-software/cloudtalk/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=CloudTalk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c%2Fresources%2Fnormal%2Flogo.png%3F1735064876) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=CloudTalk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c%2Fresources%2Fnormal%2Flogo.png%3F1735064876&price=2) CloudTalk is a sophisticated cloud-based call center solution designed to streamline and optimize communication workflows. It offers robust features such as automatic call distribution, real-time analytics, and seamless CRM integration, making it ideal for businesses seeking to enhance their customer support operations. Particularly well-suited for industries like e-commerce, technology, and financial services, CloudTalk enables teams to manage inbound and outbound calls efficiently. Unique benefits include its intuitive user interface, customizable call scripts, and advanced reporting tools that provide actionable insights. Users appreciate its reliability and scalability, allowing it to grow alongside their business needs. Compared to similar offerings, CloudTalk stands out for its comprehensive feature set and user-friendly design. Pricing is typically tiered based on the number of agents, with various payment frequencies available. For specific pricing details tailored to individual requirements, contacting SelectHub is recommended. Start Price: [ $34Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=CloudTalk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c%2Fresources%2Fnormal%2Flogo.png%3F1735064876&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CloudTalk&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/aa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c/resources/normal/logo.png?1735064876)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.cloudtalk.io/) Compare (up to 5 products) [ Ameyo by Ameyo ](https://www.selecthub.com/p/call-center-software/ameyo/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Ameyo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8785c7f9b578bec2c09e616568d270-5077886bda774defe1ea86ac8f3ae99d%2Fresources%2Foriginal%2Flogo.svg%3F1749844083) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Ameyo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8785c7f9b578bec2c09e616568d270-5077886bda774defe1ea86ac8f3ae99d%2Fresources%2Foriginal%2Flogo.svg%3F1749844083&price=2) Ameyo is a suite offering an extensive range of call center and helpdesk solutions. It helps minimize wait time, take more calls and increase sales by managing inbound and outbound operations. It offers smooth integration with in-house and third-party APIs along with a personalized customer service experience. Other attributes include skill-based routing, reporting and analytics, a smart dialer for improved coverage, and more. Start Price: [ Custom Quote i Ameyo doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Conversational IVR Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Ameyo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8785c7f9b578bec2c09e616568d270-5077886bda774defe1ea86ac8f3ae99d%2Fresources%2Foriginal%2Flogo.svg%3F1749844083&price=2) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.ameyo.com/) Compare (up to 5 products) [ IPscape by ipSCAPE Pty Ltd ](https://www.selecthub.com/p/call-center-software/ipscape/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=IPscape&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbca7d174d4387a5394a9c3d899091b2d-e3894b31a41a84b3f2e8f3fa3e778064%2Fresources%2Foriginal%2Flogo.svg%3F1756513290) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=IPscape&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbca7d174d4387a5394a9c3d899091b2d-e3894b31a41a84b3f2e8f3fa3e778064%2Fresources%2Foriginal%2Flogo.svg%3F1756513290&price=2) IPscape is a versatile software designed to streamline call center operations and enhance customer experience. It offers comprehensive tools that help manage inbound and outbound calls, track customer interactions, and analyze performance metrics. Ideal for medium to large-sized businesses, especially in industries like telecommunications, retail, and financial services, IPscape caters to organizations that need robust and scalable solutions to handle high volumes of customer interactions. One of the standout benefits of IPscape is its intuitive interface, which makes it easy for teams to adopt and use effectively. Unlike other solutions, it integrates seamlessly with existing systems, allowing for a smoother workflow and better data management. Users appreciate features such as real-time analytics, customizable dashboards, and automated workflows, which help in making informed decisions quickly. Feedback from users highlights IPscape’s reliability and customer support as key advantages. While pricing details are not widely publicized, it is generally considered a competitive option in the market, offering flexible payment plans to accommodate different business needs. Overall, IPscape stands out for its user-friendly design and powerful capabilities, making it a preferred choice for companies looking to elevate their call center and customer experience operations. Start Price: [ $50Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=IPscape&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbca7d174d4387a5394a9c3d899091b2d-e3894b31a41a84b3f2e8f3fa3e778064%2Fresources%2Foriginal%2Flogo.svg%3F1756513290&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=IPscape&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/bca7d174d4387a5394a9c3d899091b2d-e3894b31a41a84b3f2e8f3fa3e778064/resources/original/logo.svg?1756513290)) Good For: Any company size Deployment: Cloud User Sentiment: 96% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://ipscape.com/) Compare (up to 5 products) [ C-Zentrix by C-Zentrix ](https://www.selecthub.com/p/call-center-software/c-zentrix/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=C-Zentrix&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8792705b5cea2f03388f86885f645a3-68434b73bde24ec81c5cc32f61ee7425%2Fresources%2Foriginal%2Flogo.svg%3F1756513445) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=C-Zentrix&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8792705b5cea2f03388f86885f645a3-68434b73bde24ec81c5cc32f61ee7425%2Fresources%2Foriginal%2Flogo.svg%3F1756513445&price=2) C-Zentrix offers a versatile software solution designed to streamline call center operations, live chat interactions, and auto dialer functionalities. It provides businesses with an integrated platform to manage customer communications efficiently, ensuring that every interaction is handled smoothly and promptly. Ideal for small to medium-sized enterprises across various industries such as customer service, sales, and support, C-Zentrix caters to organizations looking to enhance their customer engagement without overwhelming complexity. Its user-friendly interface makes it accessible for teams without extensive technical expertise. One of the standout benefits of C-Zentrix is its seamless integration of multiple communication channels, allowing businesses to maintain consistent and personalized interactions with their customers. This unified approach not only boosts productivity but also improves customer satisfaction by ensuring timely responses and effective issue resolution. Among its popular features are customizable call routing, real-time analytics, and automated follow-ups, which help businesses optimize their workflows and gain valuable insights into their operations. Additionally, the auto dialer feature significantly increases efficiency by automating outbound calls, reducing manual effort, and enhancing reach. Compared to similar offerings, C-Zentrix distinguishes itself with its robust yet intuitive design and reliable performance. Users appreciate its flexibility and the tangible impact it has on improving communication efficiency and overall customer experience. While pricing details may vary, the software is generally considered a cost-effective solution for businesses seeking comprehensive communication management tools. Start Price: [ $25Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=C-Zentrix&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8792705b5cea2f03388f86885f645a3-68434b73bde24ec81c5cc32f61ee7425%2Fresources%2Foriginal%2Flogo.svg%3F1756513445&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=C-Zentrix&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/e8792705b5cea2f03388f86885f645a3-68434b73bde24ec81c5cc32f61ee7425/resources/original/logo.svg?1756513445)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.c-zentrix.com/) Compare (up to 5 products) [ RingCentral by RingCentral ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=RingCentral&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=RingCentral&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936&price=2) RingCentral is a unified communications-as-a-software (UCaaS) solution for businesses of all sizes. Its open architecture enables easy embeddability for uninterrupted communication. Employees can stay connected to internal teams and clients through mobile apps and switch over to other connected devices mid-call. Phone number portability is available for seamless migration from existing service providers.Companies can host HD-quality video conferences with up to 3000 participants; record-playback facility enables creating on-demand events for greater outreach. Besides sending and receiving faxes, employees can collaborate by sharing images, text messages, videos and documents. It integrates with ZenDesk, Microsoft Dynamics and Oracle Sales Cloud. Start Price: [ $25Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=RingCentral&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=RingCentral&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936)) Good For: Any company size Deployment: Cloud User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.ringcentral.com/) Compare (up to 5 products) [ Aircall by Aircall ](https://www.selecthub.com/p/business-phone-systems/aircall/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Aircall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43%2Fresources%2Fnormal%2Flogo.png%3F1693318457) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Aircall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43%2Fresources%2Fnormal%2Flogo.png%3F1693318457&price=5) Aircall is a cloud-based professional phone system that streamlines customer support and sales engagement. It integrates with CRM and helpdesks. It offers a power dialer, call routing, ring groups, call queuing and live feeds. The software is best suited for modern small and medium-sized businesses, especially those that have call centers.e dashboard to control team activity, coach agents and listen to live calls. Create inbound and outbound call centers. It can integrate with Zendesk, Salesforce and Hubspot. Start Price: [ $1,080Annually ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Aircall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43%2Fresources%2Fnormal%2Flogo.png%3F1693318457&price=5) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Aircall&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457)) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://aircall.io/) Compare (up to 5 products) [ Nextiva by Nextiva ](https://www.selecthub.com/p/customer-experience-software/nextiva/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Nextiva&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5%2Fresources%2Fnormal%2Flogo.png%3F1693316931) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Nextiva&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5%2Fresources%2Fnormal%2Flogo.png%3F1693316931&price=2) Nextiva allows users to combine customer service and internal business with VoIP phones, analytics and AI all located in a single platform creating a user-friendly, simplified experience. Accessible from anywhere, at any time, it includes video chat, email and message modules for communicating within the business and with customers. It’s equally suitable for small, medium and large companies.Analytics track sales pipelines, allowing for in-depth insights on how customers interact with the business and what they want and need. Keep customers satisfied with automated switching to direct them to the correct person to help with any questions they may have. Start Price: [ $20Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Nextiva&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5%2Fresources%2Fnormal%2Flogo.png%3F1693316931&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Nextiva&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5/resources/normal/logo.png?1693316931)) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.nextiva.com/) Compare (up to 5 products) [ CXone by NICE ](https://www.selecthub.com/p/customer-experience-software/cxone/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=CXone&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3%2Fresources%2Fnormal%2Flogo.png%3F1693317030) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=CXone&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3%2Fresources%2Fnormal%2Flogo.png%3F1693317030&price=2) CXone (formerly called inContact) provides contact center and workforce optimization solutions to enterprises. Customers can connect to call agents through more than 30 interaction options including chat, messaging, email, voice calling and social media like Facebook, Twitter, Instagram and Whatsapp. Businesses can monitor contact center and employee performance through a live dashboard that provides basic reporting. Customers are connected to the best skilled resources through automatic call distribution (ACD) based on analytics and artificial intelligence. IVR call flows integrate with analytics to ensure efficient data-directed routing for quicker resolution of customer queries. Workforce intelligence automatically triggers alerts and actions based on historical interactions and scheduling patterns to free up resources. Its no-pause predictive dialer helps call agents get through call lists faster.Call center analytics include metrics on agent-customer interaction, productivity data, reports and performance management aids. Businesses can get feedback on customer experience through surveys, identify discrepancies and boost productivity. It provides out-of-the-box integrations with Salesforce, Microsoft 365, GSuite, Microsoft Teams, Oracle, Zendesk and RingCentral. Start Price: [ $100Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=CXone&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3%2Fresources%2Fnormal%2Flogo.png%3F1693317030&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CXone&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3/resources/normal/logo.png?1693317030)) Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.nice.com/products) Compare (up to 5 products) [ Twilio by Twilio ](https://www.selecthub.com/p/cpaas-platforms/twilio/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Twilio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff6b6d2a114a9644419dc8d2315f22401-dffae7c55955f71ec83139d35a71d596%2Fresources%2Fnormal%2Flogo.png%3F1693318442) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Twilio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff6b6d2a114a9644419dc8d2315f22401-dffae7c55955f71ec83139d35a71d596%2Fresources%2Fnormal%2Flogo.png%3F1693318442&price=3) Twilio is a cloud communication platform as a service provider that enables businesses to embed phone, VoIP and messaging into web, desktop and mobile applications through web service APIs. Developers can design more efficient self-service call flows and trigger custom business processes through its low-code builder, Studio. Teams can make and receive phone calls, send and receive text messages and communicate in other ways. Developers can build new apps with a wide range of existing global cellular networks and enhance audio conferencing infrastructure through its Voice API. It helps augment existing contact centers with voice, SMS, IVR and a chatbot and integrates with Whatsapp, Facebook Messenger and Webchat.Omnichannel customer service ensures sustained engagement through click-to-dial, automated text notifications, intelligent routing and callback service during peak hours. It blocks unlawful robocalls and ensures increased call answer rates through call trust indicators. It empowers businesses to create video apps and embed videos through dedicated SDKs for Android, iOS and JavaScript. Start Price: [ $150Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Twilio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff6b6d2a114a9644419dc8d2315f22401-dffae7c55955f71ec83139d35a71d596%2Fresources%2Fnormal%2Flogo.png%3F1693318442&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Twilio&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/f6b6d2a114a9644419dc8d2315f22401-dffae7c55955f71ec83139d35a71d596/resources/normal/logo.png?1693318442)) Good For: Any company size Deployment: Cloud User Sentiment: 85% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.twilio.com/) Compare (up to 5 products) [ Dialpad by Dialpad ](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Dialpad&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097%2Fresources%2Fnormal%2Flogo.png%3F1748990853) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Dialpad&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097%2Fresources%2Fnormal%2Flogo.png%3F1748990853&price=2) Dialpad is a unified communications as a service (UCaaS) platform available on desktop, mobile and through web browsers. It comes with a web app, voicemail transcription, online meetings and integration with Office 365 and Google Apps for Work. Advanced plans offer custom analytics and reporting, unlimited ring groups and integrations with Zendesk, Slack, Hubspot and Azure.Its contact center provides interactive voice response (IVR), omnichannel routing and analytics dashboards for easy monitoring and coaching of call agents. AI-powered Voice Intelligence performs live sentiment analysis through automated note-taking so that supervisors can step in in time to help improve call outcomes. Through built-in machine learning, it highlights actionable call content and call summary for agent feedback. Subscribers can dial unlimited numbers across the U.S. and Canada. It is presently a preferred partner of Google, Microsoft and Sprint. The vendor offers a 14-day free trial. Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Dialpad&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097%2Fresources%2Fnormal%2Flogo.png%3F1748990853&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Dialpad&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097/resources/normal/logo.png?1748990853)) Good For: Any company size Deployment: Cloud User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.dialpad.com/) Compare (up to 5 products) [ CallHippo by CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=CallHippo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07%2Fresources%2Fnormal%2Flogo.png%3F1693318454) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=CallHippo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07%2Fresources%2Fnormal%2Flogo.png%3F1693318454&price=2) CallHippo is an easy-to-use cloud-based business phone system. It’s suitable especially for startups and small businesses. The service provides 24/7 support and is accessible via both mobile and desktop apps. It offers robust features, including a power dialer, automatic call distribution, call tracking and more. Users can purchase virtual numbers in over 50 countries. Organizations can enhance team collaboration and communication while keeping costs low. Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=CallHippo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07%2Fresources%2Fnormal%2Flogo.png%3F1693318454&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CallHippo&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07/resources/normal/logo.png?1693318454)) Good For: Any company size Deployment: Cloud User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://callhippo.com/) Compare (up to 5 products) [ LiveAgent by LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) LiveAgent is an online communication platform that supports personalized, multilingual customer service. It provides in-suite and standalone offerings for live chat, online self-service portals, ticket management, change and license management, and more. It offers all-in-one helpdesk support by combining all communication channels, including email, live chat, phone calls and social media, in a single company inbox. LiveAgent offers additional services through third-party companies to provide CRM, including sales and marketing automation. Users can analyze helpdesk performance and generate multiple reports to reward high-performing support agents and track customer satisfaction. Start Price: [ $9Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.liveagent.com/) Compare (up to 5 products) [ GoToConnect by LogMeIn, Inc. ](https://www.selecthub.com/p/cloud-phone-systems/gotoconnect/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=GoToConnect&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F348a38cd25abeab0e440f37510e9b1fa-b743cdbf4d7187a533a32218803b1e2d%2Fresources%2Fnormal%2Flogo.png%3F1693318438) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=GoToConnect&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F348a38cd25abeab0e440f37510e9b1fa-b743cdbf4d7187a533a32218803b1e2d%2Fresources%2Fnormal%2Flogo.png%3F1693318438&price=2) GoToConnect (formerly Jive) is a cloud-based phone and virtual meeting solution that provides calling, chat and texting for web and desktop. In addition to on-demand webinars for brand marketing or training, it provides live video conferencing in HD with up to 250 participants, including screen sharing, collaboration, breakout rooms and participation analytics. With security functions such as call encryption and identity management, it adheres to universal security compliance regulations including SOC Type II and GDPR.The vendor provides native apps for iOS and Android devices to stay connected on the go. Pricing is per user and varies by tier. Start Price: [ $20Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=GoToConnect&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F348a38cd25abeab0e440f37510e9b1fa-b743cdbf4d7187a533a32218803b1e2d%2Fresources%2Fnormal%2Flogo.png%3F1693318438&price=2) Free Trial: No Good For: Small & medium companies Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.goto.com/connect) Compare (up to 5 products) [ Voxco by Groupe Voxco, Inc. ](https://www.selecthub.com/p/survey-software/voxco/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+IVR+Software&product%5Fname=Voxco&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa773e29eef2a5c30b84d36435f99094-08e2ce539a69f539f5d2705632dfd248%2Fresources%2Fnormal%2Flogo.png%3F1756513166) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Voxco&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa773e29eef2a5c30b84d36435f99094-08e2ce539a69f539f5d2705632dfd248%2Fresources%2Fnormal%2Flogo.png%3F1756513166&price=3) Voxco is a versatile survey software that streamlines the entire process of creating, distributing, and analyzing surveys. It supports various data collection methods, including online, phone, and face-to-face interactions, allowing users to reach their audience through multiple channels seamlessly. Ideal for medium to large organizations across industries like market research, academia, and government, Voxco caters to complex survey needs with ease. One of its standout benefits is its flexibility; users can customize surveys extensively to fit specific requirements and integrate the tool with other software for enhanced functionality. The platform also offers robust analytics and reporting features, making it easier to interpret data and derive meaningful insights. Additionally, Voxco supports multiple languages, which is perfect for global organizations aiming to gather diverse perspectives. Compared to other survey tools, Voxco is often praised for its comprehensive feature set and user-friendly interface, which caters to both beginners and advanced users. While pricing details vary based on the scope and specific needs, Voxco typically offers scalable solutions to accommodate different budgets and project sizes. Overall, Voxco stands out as a reliable and adaptable choice for those seeking a powerful survey management solution. Start Price: [ Custom Quote i Voxco doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Conversational IVR Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+IVR+Software&product%5Fname=Voxco&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fconversational-ivr-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa773e29eef2a5c30b84d36435f99094-08e2ce539a69f539f5d2705632dfd248%2Fresources%2Fnormal%2Flogo.png%3F1756513166&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Voxco&category=Conversational+IVR+Software&product%5Flogo=https://cdn.selecthub.com/products/aa773e29eef2a5c30b84d36435f99094-08e2ce539a69f539f5d2705632dfd248/resources/normal/logo.png?1756513166)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.voxco.com/) Compare (up to 5 products) ### Additional Resources #### [Technology Selection](https://www.selecthub.com/category/technology-selection/) [What Is Digital Transformation? A Comprehensive Guide](https://www.selecthub.com/miscellaneous/technology-selection/digital-transformation/) [Digital transformation may seem scary or overwhelming to those accustomed to doing everything manually or… ](https://www.selecthub.com/miscellaneous/technology-selection/digital-transformation/) [ ![Khaleel Hayes](https://www.selecthub.com/wp-content/uploads/2020/07/Khaleel-96x96.jpg) Khaleel Hayes ](https://www.selecthub.com/author/khaleel-hayes/) Mar 09, 2026 #### [Technology Selection](https://www.selecthub.com/category/technology-selection/) [Software Evaluation Using the Lean Selection Methodology](https://www.selecthub.com/miscellaneous/technology-selection/software-evaluation/) [Selecting the perfect enterprise solution is similar to getting a hole-in-one when you’re an amateur… ](https://www.selecthub.com/miscellaneous/technology-selection/software-evaluation/) [ ![Khaleel Hayes](https://www.selecthub.com/wp-content/uploads/2020/07/Khaleel-96x96.jpg) Khaleel Hayes ](https://www.selecthub.com/author/khaleel-hayes/) Mar 09, 2026 #### [Technology Selection](https://www.selecthub.com/category/technology-selection/) [Stakeholder Analysis: A Comprehensive Guide](https://www.selecthub.com/miscellaneous/technology-selection/stakeholder-analysis/) [Undertaking new business projects requires effective communication with relevant stakeholders. But stakeholders vary from coworkers… ](https://www.selecthub.com/miscellaneous/technology-selection/stakeholder-analysis/) [ ![Khaleel Hayes](https://www.selecthub.com/wp-content/uploads/2020/07/Khaleel-96x96.jpg) Khaleel Hayes ](https://www.selecthub.com/author/khaleel-hayes/) Mar 09, 2026 #### [Technology Selection](https://www.selecthub.com/category/technology-selection/) [Top Expert Software Selection Tips to Pick the Best-Fit Software](https://www.selecthub.com/miscellaneous/technology-selection/software-selection-tips/) [So, you’re buying business software? Congrats! Welcome to the world of defining hundreds (if not… ](https://www.selecthub.com/miscellaneous/technology-selection/software-selection-tips/) [ ![Khaleel Hayes](https://www.selecthub.com/wp-content/uploads/2020/07/Khaleel-96x96.jpg) Khaleel Hayes ](https://www.selecthub.com/author/khaleel-hayes/) Mar 09, 2026 #### [Technology Selection](https://www.selecthub.com/category/technology-selection/) [What are Enterprise Software Solutions? Critical Features, Benefits and Top Software](https://www.selecthub.com/miscellaneous/technology-selection/enterprise-software-solutions/) [Managing enterprises is like playing Jenga: one wrong move or an unstable foundation can cause… ](https://www.selecthub.com/miscellaneous/technology-selection/enterprise-software-solutions/) [ ![Khaleel Hayes](https://www.selecthub.com/wp-content/uploads/2020/07/Khaleel-96x96.jpg) Khaleel Hayes ](https://www.selecthub.com/author/khaleel-hayes/) Mar 09, 2026 #### [Technology Selection](https://www.selecthub.com/category/technology-selection/) [Technology Selection is Social](https://www.selecthub.com/miscellaneous/technology-selection/technology-selection-social/) [We all know that selecting a new technology for your organization (usually) requires multiple people… ](https://www.selecthub.com/miscellaneous/technology-selection/technology-selection-social/) [ ![Michael Shearer](https://secure.gravatar.com/avatar/3cc650f973ef3b5907ce8017cec7d51c1ce2415f517a7d61b994908c6d3019c2?s=96&d=mm&r=g) Michael Shearer ](https://www.selecthub.com/author/michael/) Mar 09, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ishani-vats/) Written By [Ishani Vats](https://www.selecthub.com/author/ishani-vats/) Technical Content Writer Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat. [See Full Bio](https://www.selecthub.com/author/ishani-vats/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research By [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited By [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Technology Selection", "item": "https://www.selecthub.com/category/technology-selection/" }, { "@type": "ListItem", "position": 3, "name": "Conversational IVR Software" } ] } { "@context": "https://schema.org", "@type": "Article", "headline": "Best Conversational IVR Software of 2026", "author": [ { "@type": "Person", "name": "Ishani Vats", "url": "https://www.selecthub.com/author/ishani-vats/", "jobTitle":"Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png" }, { "@type": "Person", "name": "Joan Akash", "url": "https://www.selecthub.com/author/joan-akash/", "jobTitle":"Senior Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Joan-Akash-96x96.png" }, { "@type": "Person", "name": "Manan Roy", "url": "https://www.selecthub.com/author/manan-roy/", "jobTitle":"Principal Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Manan-Roy-96x96.png" }, { "@type": "Person", "name": "Dianna Dragonetti", "url": "https://www.selecthub.com/author/dianna-dragonetti/", "jobTitle":"Content Editor", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Dianna-Headshot-96x96.jpg" } ], "publisher":{ "@type": "Organization", "name": "SelectHub", "logo": { "@type":"ImageObject", "url": "https://www.selecthub.com/wp-content/uploads/2019/10/favicon.png" } }, "dateModified": "2025-08-30T00:00:00+00:00", "mainEntityOfPage": "https://www.selecthub.com/c/conversational-ivr-software/" } ```