Improving operational performance has a direct effect on the financial performance of any business. The vital link of operational data generated from service, sales, support and production workflows to the machinery and production team levels are now possible. Enterprise Performance Management (EPM) is entering a new era, where long-standing challenges of linking day-to-day operations data with strategic performance is a reality. Cloud platforms are enabling technology industry frontrunners, including Host Analytics, to be adopted quickly, in addition to helping define Corporate Performance Management (CPM).
- 75% of enterprises are seeking ways to improve the accuracy and strategic impact of financial planning and analysis data, combining them with operational data from multiple divisions or business units to meet and exceed their growth goals, according to Gartner.
- By 2020, one in four enterprises will be able to report financial planning and performance management metrics by business units, providing visibility from all sales channels and business units in real time, according to a recent study by Gartner.
- Real-time integration across cloud platforms, applications and legacy systems are fueling greater adoption of advanced analytics, and the rapid adoption of cloud-based Enterprise Performance Management systems. Consensus estimates predict the adoption pace will continue at a 15 – 20% compound growth rate (CAGR) per year through 2020.
- Leading providers of EPM systems include Adaptive Insights, Anaplan, Host Analytics, IBM, Oracle, Prophix Software, SAP, Tagetik Software, Tidemark Systems and Vena Solutions, all of which have cloud-based versions of their applications available.
Cloud Platforms Are Streamlining Compliance, Reducing Costs & Improving Real-Time Reporting
The fastest changing areas of EPM include the rapid adoption of cloud-based platforms by organizations that had often rejected them in the past. The majority of EPM adopters today have a series of homegrown, third-party, highly customized on-premise systems that are now requiring intensive levels of investment just to stay current. Infrastructure costs and the time-consuming process of upgrading on-premise legacy and third-party systems are draining many IT budgets.
The consensus among analyst firms, including International Data Corporation (IDC), Forrester, Gartner and others, is that cloud EPM will overtake on-premise systems in the next five years or less.
The following seven factors are what’s driving more enterprises to adopt cloud EPM:
- Real-time availability of operational and financial data that isn’t available using existing legacy, on-premise systems. The potential for greater real-time data queries in an operational and financial context reduces the time it takes to make decisions. Real-time data availability and contextual intelligence are a couple of the many benefits of having cloud-based EPM systems integrated back to legacy on-premise accounting, finance, transaction and pricing systems. Oftentimes, Enterprise Resource Planning (ERP) systems are the system of record that Enterprise Performance Management systems rely on to gain greater data availability and contextual intelligence. Real-time integration enables greater speed and scale of EPM reporting and predictive analytics, leading to more effective decisions over the long-run.
- Usability and customization of the customer experience of legacy Enterprise Performance Management systems lag behind what’s possible with cloud EPM applications today. Making any enterprise succeed begins with how well its user interface can be customized to the specific needs of users. Usability and customer experience will make or break any complex enterprise application, and with the depth of modeling, scorecard and dashboard options, each screen of an EPM application helps it gain traction in an organization. Modeling, reporting, planning and advanced analytics are all core features of any EPM application or suite. It’s the agility and flexibility of changing the user interface, improving usability by modifying workflows and creating a more consistent customer experience that makes EPM suites and applications excel in any enterprise.
- On-premise Enterprise Performance Management systems constrain enterprises from attaining higher levels of collaboration and compliance. Designed for business models that may have been discontinued years or decades ago, on-premise EPM systems aren’t designed to enable cross-functional collaboration in companies. The most valuable EPM suites and apps have built-in support for collaboration, supporting annotations, notifications and social collaboration that resemble popular social networks like Facebook and Twitter.
- Avoiding the high costs of maintaining legacy on-premise Enterprise Performance Management systems that are delivering just a fraction of the data needed for current business models. From annual maintenance contracts that cost as much as 25% of the on-premise EPM system’s purchase cost to maintaining application modules to get the data needed to run a business, legacy systems are expensive to maintain. Add to this the fact that many legacy EPM systems aren’t designed to deliver the information needed to fuel today’s business models, and the agility and flexibility of cloud EPMs become clear.
- Infrastructure costs ranging from operating system updates to server upgrades also increase the costs of maintaining on-premise Enterprise Performance Management systems, without an assurance of higher quality – The many supporting costs of keeping an on-premise EPM system up and running are making cloud EPM systems a logical financial alternative. Keeping operating systems current and optionally configured with the best possible hardware burns valuable IT staff time. On-premise legacy EPM systems burdened with all these costs and constrained by the limited value of data they produce are making cloud EPM systems a good decision for many enterprises today.
- Mobile devices and the advanced Enterprise Performance Management apps they support now dominate many industries that legacy on-premise EPM apps were never designed to support. HTML5, responsive design, Angular JS and many other programming innovations all started making a major impact in enterprises within the last decade. In many legacy on-premise EPM systems, there aren’t any Application Programming Interfaces (APIs) or comparable integration technologies to connect them with mobile platforms. Studies from International Data Corporation (IDC) and others have shown that the faster a business grows, the more likely it is to have distributed operations spanning broad geographic regions. That’s because fast-growing companies are chasing intelligence and insight, not necessarily staying concentrated in a given area. Cloud EPM suites and apps are designed to be the catalyst that helps organizations grow quickly, breaking free of geographic constraints and creating a fast-growing, location-agnostic business.
- Enterprises want to measure how effective their customer-driven strategies are at increasing product and customer profitability and growth. Legacy on-premise EPM systems aren’t designed to provide customer-centric analytics, metrics and KPIs to the business unit level. Cloud-based EPM applications and suites are. The initial early adopters of Cloud EPM apps were in accounting and finance departments. Today, cloud EPM adoption is scaling across enterprises, encompassing sales, marketing, manufacturing, operations and human resources.
What’s Driving The Enterprise Performance Management Roadmap For 2018
The future roadmap for EPM applications and suites is being defined today by an emerging base of features, functional improvements and cloud-based innovations. Leading companies in this arena are creating and launching today, integrating with a widening array of diverse data sets. This allows advanced modeling applications, techniques and technologies to be used to gain greater insights in driving the market forward. Cloud-based EPM platforms enable greater integration across diverse databases and platforms, overcoming the constrictive nature of data silos.
One of the most significant trends in cloud EPM in 2018 and beyond will be integrating diverse data sets with modeling technologies to enable greater analytical accuracy and customer insight. The following graphic illustrates the key success factors from a data, modeling and insight perspective that’ll define the cloud EPM market next year:
2018 will be a pivotal year for enterprise performance management systems and the strategies they enable. In the next year, more organizations will replace their legacy on-premise EPM systems with cloud-based EPM applications and suites. More enterprises will move away from spending so much on infrastructure costs, instead investing in new, more agile and customizable cloud-based EPM solutions. Based on conversations with CIOs regarding their plans for replacing on-premise EPM systems with cloud-based apps, the conversion rate will be between 15 and 22%. This falls in line with the consensus estimate from leading analyst firms of cloud EPM, eventually overtaking legacy on-premise systems.
The next 12 months will see EPM apps and suites accelerate the development of new features that will be collaboratively shared across enterprises, including the following:
- A greater depth of metrics and key performance indicators (KPIs) that can be customized to specific use cases across the enterprise. Look for greater depth of feature definition and ease of customization for workflows that support advanced sales, marketing, manufacturing, operations, pricing and service. There’s going to be more agility, flexibility and freedom in defining metrics and KPIs across enterprises in 2018 than ever before. Combining cloud platforms with the ability to scale metrics and KPIs for specific use cases will have an exponentially positive effect on adoption, too. Look for cloud EPM to have a breakout year in 2018 as a result of these factors coming together.
- More effective data structures and reporting algorithms for tackling the financial impact of customer-focused campaigns, initiatives and programs. The majority of companies grapple with just how effective their marketing, selling, pricing and service strategies are in driving gross contribution margin and profitability improvements. In 2018, many of the cloud-based EPM providers will offer enhanced analytics and reporting features that will enable greater accuracy and precision when it comes to tracking the profitability contributions of key initiatives.
- Major improvements to customer retention, pricing, profitability and customer lifetime value analytics. One of the most significant shifts occurring in Enterprise Performance Management today is the higher level of emphasis and intensity placed on customer-driven metrics and outcomes. Look for 2018 to be the year all EPM vendors prioritize this market requirement and translate the many customer requests each has for them into actionable analytics and features in future products.
- Collaborative workflows will become commonplace, starting with cost and revenue management, with greater emphasis on predictive and prescriptive planning. The majority of organizations relying on EPM applications and suites are asking for greater support for collaboration workflows that include predictive and prescriptive planning. More companies using legacy on-premise EPM systems will adopt cloud-based apps and suites to gain the greater benefits of collaboration and improved prescriptive and predictive analytics. The need for collaboration will be the inflection point that completely changes the enterprise performance management market in 2018 and beyond.
Selecting The Best Enterprise Performance Management Solution For Your Needs
There are six major areas to evaluate any Enterprise Performance Management system on. They apply to both on-premise and cloud-based systems, with the focus on cloud extensibility and support being important for planning future implementation strategies. Simply put, if any software company is selling corporate or Enterprise Performance Management without having a solid cloud strategy, they’re either in a unique niche or risking being irrelevant in three years or less.
Cloud-based EPM applications and suites are the future of this market, and the following list of criteria explains why:
1. A solid EPM product platform that’s modular enough to scale and reliable enough to manage complex modeling and forecasting is a must-have in 2018. Legacy EPM systems often lack a modular architecture that allows them to scale and flex in response to their customers’ changing needs. As cloud platforms and applications proliferate, there’s going to be more focus on modular architectures that are integrated using APIs and give customers the freedom they need to define the type of system they want.
2. Currently offering an HCM application or suite in the cloud, or have plans to offer one in 2018. The EPM market is moving quickly to cloud-based deployments for the many factors mentioned in this post. Be sure to check and see what the single-tenant and multitenant cloud deployment strategies are, and what the specific costs are for each configuration. Also, check to see if the vendor has any way of benchmarking cloud performance given the databases and data sets that will be used daily in the EPM apps.
3. Have a clear strategy for working with public cloud providers, including Amazon Web Services, Google Cloud Platform or Microsoft Azure. Public cloud platforms provide greater security, speed and scale of application performance on a global level. Check to make sure that any EPM vendors under consideration have a public cloud strategy in place, and are actively testing their applications on it.
4. Have proven the ability to serve enterprise accounts that require mobility support. In 2018, this will become even more prevalent, as EPM use cases and strategies quickly permeate partner and reseller channels. EPM on mobile devices drastically reduces the time it takes to decide, by providing the data anytime, anywhere.
5. Proven depth of usability and customization, as referenced with active customers in industries of interest. Each industry’s requirements are significantly different, so having a good idea of how customizations are performing is a great way to evaluate any EPM system. If at all possible, it’s a great idea to see a demo of their system running in production and speak with those who use the EPM system on a daily basis.
6. Proven mobile app support in enterprises that span multiple geographies. Supporting enterprises that operate in global regions is a daunting challenge for any EPM app or suite provider. It’s challenging to publish unique, highly-customized dashboards and scorecards that reflect real-time updates across all senior management teams’ devices on a 24/7 basis. Finding EPM providers that are cloud-based and excel in this aspect of their product and delivery strategy can turn service into a viable differentiator for any business very quickly. Consider asking for customer references to companies relying on mobile-based EPM apps to get work done on mobile devices globally.
Enterprise Performance Management is going through an evolutionary change today, with cloud platforms and the many benefits they provide being the catalysts for growth. Support for mobile devices that make dashboards and scorecards available 24/7 from literally anywhere there’s Internet access; support for greater customization; and more focused strategies on database and data integration are changing this market. Cloud-based EPM systems will eventually replace their on-premise counterparts, and 2018 will be a pivotal year in the overall transition.