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Benefits and Insights

Why use Domo?

Key differentiators & advantages of Domo

  • Powerful and Flexible ETL tool: Domo’s ETL Magic allows users to seamlessly perform ETL activities with or without SQL knowledge and prepare the data for analysis. The data warehouse can be accessed, joined, cleansed and transformed on the fly within Domo using DataFlows.
  • Predictive Alerts: User can configure predictive alerts using Domo's Alert Center to notify themselves of changes in data and thus enabling quick action while there’s still time to make an impact. 
  • Data-driven chat and collaboration: Domo's Buzz, a fully integrated chat tool, allows teams and individuals to create team-channels and share files as attachments, real-time data from any source and assign tasks and projects. 
  • Native mobile apps: With Domo’s native apps for iOS and Android, users can access live business data and the tools to analyze, annotate, comment, chat, collaborate and receive predictive alerts. The cards and visualizations are automatically mobile optimized. 
  • Free Sandbox: Domo provides a free, full-featured, dev-ready sandbox environment with Connector IDE, data API and Domo's SDK for building custom enhancements. 
  • Domo Appstore: Domo Appstore provides a full app ecosystem to meet the needs of specific industry, functional role, and use-case scenarios. Domo's SDK, Design Studio, and Dev Studio enable building custom apps for specific business needs.
DOMO
Cost of Ownership

Cost Structure for Domo:

License/Subscription Cost

    Based on the subscription plan – starter, professional or enterprise (refer pricing section for more details)

    Subscription fee includes upfront fee (platform cost) and per user monthly cost that is billed annually

Maintenance Cost

Included in the subscription cost. Also provides support based on the subscription plan selected:

  • Starter: Only community support
  • Professional: Community and Email & Phone (9AM

    - 5PM Mountain Time)

  • Enterprise: Community, Email & Phone (24X7 Support
Installation/Implementation Cost Included in the subscription cost
Customization Cost Will vary depending on the functional requirements such as configurable dashboards, dashboard and operational reporting needs, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, etc.
Data Migration Cost/Change Management/Upfront Switching Cost Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system.
Training Cost Provides training support through webinars, documentation, in

- person and online mode.

Recurring/Renewal Costs Recurring fee is the per user monthly cost billed annually
Pricing Details
Product Name Description Price/Details
Domo Starter

Collaboration

- Share upto 50 cards

Data Capacity

- Unlimited

Data Types

- Cloud Apps

Data Sources

- 400+ connectors

- Workbench

Data Updates

- On

- demand

Admin Controls

- Basic Admin controls

Security

- User password

Compliance

- Secure cloud instance

Platform Apps

- Full Appstore access

Deployment

- Self

- Service

Support

- Community

Scalability

- Usage limits apply

Free
Domo Professional

Collaboration

- Unlimited sharing

- Group sharing

Data Capacity

- Unlimited

Data Types

- Cloud Apps

- On-premise

Data Sources

- 400+ connectors

- Workbench

Data Updates

- On-demand

Admin Controls

- Basic Admin controls

Security

- User password

- Admin console

Compliance

- Secure cloud instance

Platform Apps

- Full Appstore access

Deployment

- Expert consulting available

Support

- Community

- Email & Phone (9AM-5PM Mountain Time)

Scalability

- Company-wide licenses available

- Minimums apply

$2,100 per user annually plus a $25,000 annual platform fee(Platform fee is waived for more than 25 users)
Domo Enterprise

Collaboration

- Unlimited sharing

- Group sharing

- Personalized Data Permissions

Data Capacity

- Unlimited

Data Types

- Cloud Apps

- On-premise

- Proprietary

Data Sources

- 400+ connectors

- Data API Access/Workbench API

Data Updates

- On-demand

Admin Controls

- Advanced Admin controls

Security

- User password

- Admin console

- 2 factor authentication

- Single sign on

- Access profiles

Compliance

- HIPAA compliant

Platform Apps

- Full Appstore access

- Custom App access

Deployment

- Expert consulting available

Support

- Community

- Email & Phone

- 24X7 Support

Scalability

- Company-wide licenses available

- Minimums apply

$3,000 per user annually plus a $50,000 annual platform fee (Platform fee is waived for more than 50 users)
Deployment Options What options are available for product deployment? Cloud - based/SaaS
Pricing Model What is the pricing model? Subscription
Minimum Commitment Is there a minimum monthly or yearly commitment required for purchase? Annual billing with monthly subscription fee
Custom Quote Is there an option of requesting custom quote? Available
Free Trial Does the vendor provide a free trial option? Yes
Product Limitations

Some of the product limitations include:

  • Domo does not support all SQL queries
  • Does not fetch real-time data in reports
  • Does not offer functionalities such as dashboard creation and OLAP
  • Limited functionality with respect to pivot reports
  • Users cannot save filters on cards or collections. A new page or sub-page has to be created each time there is a card or group for same filter condition
Competitors

Sisense: Starting at $21,000 per annum for 5 users

Microsoft Power BI: Starting at $9.99 per user per month

QlikView: Starting at $1,350 per user

Domo Reviews

The following reviews for Domo are taken from the SelectHub ReviewFeed which collects and aggregates reviews from across a variety of online review platforms such as Capterra, Software Advice, Gartner Peerinsights, PC Mag and G2 Crowd.

Oil & Gas
1000 - 2499
n/a
Capterra
It's a winner for certain
I can connect different data through APIs to it and it allows for a lot of customization in ways that other software don't. I also appreciate the support team a lot and think they are industry best.
Not near enough ability to customize GUI. I would like so more say-so.
Great looking reporting and I love the ability I have to manage and analyze my big data sets.
Transportation & Logistics
50 - 99
n/a
Software Advice
great UI but a bit pricey
customer service reps are very pleasant and helpful. the UI and all info on dashboard is great - all info is in real-time too. love love love the dashboard.
a bit pricey. the reps started with one price during the trial but quoted another, much higher price, afterwards. it's all cloud-based so if your business is all central, that can add to cost, in addition to the hassle
Insurance
10000 - 24999
n/a
Capterra
Light years behind Tableau
I honestly do not have many postive things to say about this product. I tested this product on a trial basis recently to see if it was a viable solution to replace our dependency on tableau, but it did not live up to my expectations. The one thing I do like about this product vs. tableau is that it is much cheaper.
In comparison to tableau, the user interface is lacking. Tableau is all about not interrupting developers "flow" as they craft their data visualization. Domo, on the other hand, is clunky and not user friendly. It's unclear to me how they differentiate themselves from tableau...
I have a lot of experience using business intelligence software to visual complex datasets to my clients and this product does not compare to its competitors. I will not be using this software anytime soon.
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