Categories

DOMO
Cost of Ownership

Cost Structure for Domo:

License/Subscription Cost

    Based on the subscription plan – starter, professional or enterprise (refer pricing section for more details)

    Subscription fee includes upfront fee (platform cost) and per user monthly cost that is billed annually

Maintenance Cost

Included in the subscription cost. Also provides support based on the subscription plan selected:

  • Starter: Only community support
  • Professional: Community and Email & Phone (9AM

    - 5PM Mountain Time)

  • Enterprise: Community, Email & Phone (24X7 Support
Installation/Implementation Cost Included in the subscription cost
Customization Cost Will vary depending on the functional requirements such as configurable dashboards, dashboard and operational reporting needs, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, etc.
Data Migration Cost/Change Management/Upfront Switching Cost Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system.
Training Cost Provides training support through webinars, documentation, in

- person and online mode.

Recurring/Renewal Costs Recurring fee is the per user monthly cost billed annually
Pricing Details
Product Name Description Price/Details
Domo Starter

Collaboration

- Share upto 50 cards

Data Capacity

- Unlimited

Data Types

- Cloud Apps

Data Sources

- 400+ connectors

- Workbench

Data Updates

- On

- demand

Admin Controls

- Basic Admin controls

Security

- User password

Compliance

- Secure cloud instance

Platform Apps

- Full Appstore access

Deployment

- Self

- Service

Support

- Community

Scalability

- Usage limits apply

Free
Domo Professional

Collaboration

- Unlimited sharing

- Group sharing

Data Capacity

- Unlimited

Data Types

- Cloud Apps

- On-premise

Data Sources

- 400+ connectors

- Workbench

Data Updates

- On-demand

Admin Controls

- Basic Admin controls

Security

- User password

- Admin console

Compliance

- Secure cloud instance

Platform Apps

- Full Appstore access

Deployment

- Expert consulting available

Support

- Community

- Email & Phone (9AM-5PM Mountain Time)

Scalability

- Company-wide licenses available

- Minimums apply

$2,100 per user annually plus a $25,000 annual platform fee(Platform fee is waived for more than 25 users)
Domo Enterprise

Collaboration

- Unlimited sharing

- Group sharing

- Personalized Data Permissions

Data Capacity

- Unlimited

Data Types

- Cloud Apps

- On-premise

- Proprietary

Data Sources

- 400+ connectors

- Data API Access/Workbench API

Data Updates

- On-demand

Admin Controls

- Advanced Admin controls

Security

- User password

- Admin console

- 2 factor authentication

- Single sign on

- Access profiles

Compliance

- HIPAA compliant

Platform Apps

- Full Appstore access

- Custom App access

Deployment

- Expert consulting available

Support

- Community

- Email & Phone

- 24X7 Support

Scalability

- Company-wide licenses available

- Minimums apply

$3,000 per user annually plus a $50,000 annual platform fee (Platform fee is waived for more than 50 users)
Deployment Options What options are available for product deployment? Cloud - based/SaaS
Pricing Model What is the pricing model? Subscription
Minimum Commitment Is there a minimum monthly or yearly commitment required for purchase? Annual billing with monthly subscription fee
Custom Quote Is there an option of requesting custom quote? Available
Free Trial Does the vendor provide a free trial option? Yes
Product Limitations

Some of the product limitations include:

  • Domo does not support all SQL queries
  • Does not fetch real-time data in reports
  • Does not offer functionalities such as dashboard creation and OLAP
  • Limited functionality with respect to pivot reports
  • Users cannot save filters on cards or collections. A new page or sub-page has to be created each time there is a card or group for same filter condition
Competitors

Sisense: Starting at $21,000 per annum for 5 users

Microsoft Power BI: Starting at $9.99 per user per month

QlikView: Starting at $1,350 per user

Jumpstart your Domo research and get a custom price quote
$ Request Custom Pricing

ReviewFeed

Other
50-99
n/a
GetApp
Domo
Large number of connectors. Great sharing capabilities. Unlimited data storage
Clunky user interface (UI) and esoteric commands. Long learning curve, especially for new analysts.
Domo isn't aimed at newcomers to business intelligence. But for companies with some BI experience on staff, it's a powerful tool with loads of data connectors and decent data visualization capabilities, too
Other
50-99
n/a
G2 Crowd
Domo review
Domo is a wonderful tool to be able to collaborate all sorts of data together to be able to come up with some really great and useful information that you can take and turn into actionable steps
The price is pretty steep if you want to use the entire full featured product. I think this would be wonderful if you are a large corporation. But for smaller business it requires work arounds
There is a VERY steep Onboarding fee for them to help you set everything up and get up and running. This is necessary I believe to be able to use the product however this can be a pretty tough pill to swallow when considering other business intelligence platforms do not have such a large upfront cost involved with the use of their products. We are able to eliminate many of our old and outdated processes of manually creating Excel sheets here and there
Sales & Marketing
500-999
n/a
Capterra
Amazing product; confusing at times
I work in sales and manage a sales team. My favorite thing about Domo is that I can look at graphs that break down my teams sales. I love how I know where we were the previous year, month, and week compared to where we are at the moment
I find that some of the features are hard to use especially when I try to access them on the app. This may just be because I am not sufficiently trained on how to use it
Other
n/a
n/a
Capterra
Good program for small business users
- Price -Ease of Use -Community Support -Easy redesign of graph layout (switch from line to bar with 1 click) -Good report organization
#NAME?
Software / IT
n/a
n/a
Capterra
Metric on Metrics
Our team finally took the move to tackle individual metrics well. We've been trying to use Zendesk's version of metrics and they have been subpar. Now we filter them through Domo and all is well! They are darn pretty too :)
No cons that I've found so far. This product is fairly new to our teams needs and thus dar has exceeded what we were looking for!
Loving it
Education
50-99
n/a
Capterra
Difficult at First
Love the flexibility of ETL functionality, especially when all data sets are up and running. This is a great feature of Domo, their Dojo, and call center are amazing for quick answers to problems
Setting up data connections is very difficult, and finding help without having to pay a consultant is difficult, (this is obviously intentional as they want to push these type of services)
Software / IT
100-499
n/a
Software Advice
Metric on Metrics
Our team finally took the move to tackle individual metrics well. We've been trying to use Zendesk's version of metrics and they have been subpar. Now we filter them through Domo and all is well! They are darn pretty too :)
No cons that I've found so far. This product is fairly new to our teams needs and thus dar has exceeded what we were looking for!
Loving it
Education
50-99
n/a
Software Advice
Difficult at First
Love the flexibility of ETL functionality, especially when all data sets are up and running. This is a great feature of Domo, their Dojo, and call center are amazing for quick answers to problems
Setting up data connections is very difficult, and finding help without having to pay a consultant is difficult, (this is obviously intentional as they want to push these type of services)
Media & Communications / Entertainment
2500-4999
n/a
GetApp
Solves Monday Report Hell
Can connect to just about anything. Collaboration is easy. Easy enough on mobile that our executive team can use it.
Had to get a lot of people involved on our side at the beginning to hook up to all of our accounts. Maybe that's inevitable. Alerting is pretty basic, would like to see more there.
Every week we have to present to upper management statistics around the health of our BU including marketing, operations, and finance. In addition to our BI team pulling their hair out on Sunday night and Monday morning, we had 2 interns whose entire job was just to create and maintain these reports and pull this data from different systems. Once we got Domo running and connected to all of our systems (both our own data as well as data from other websites like Google ad spend and Zoho) then not only did we get to have our interns do something valuable but we also weren't waiting until Monday to get insight... we could actually manage our business in something closer to real-time. Seems obvious but without Domo, I don't know how we'd do it.Can connect to just about anything. Collaboration is easy. Easy enough on mobile that our executive team can use it.
Software / IT
50-99
n/a
G2 Crowd
Great for a business health check, awesome business oversight
It's really great at slicing through large quantities of data and turning that data into easy to read graphs. Complex functions (they call them Beast Calculations) allow you to transform information into data that is more insightful. It's relatively straight forward to connect two or more different data sets on a 'join'. It automates rolling data analysis, tasks that would be repetitively, time consuming and complex in Excel.
Compared to TableAU, it has some work to do in terms of your ability to slice deep into the data (and present that data) to provide meaningful insight as to why things are happening.
To provide an automatic at a glance view (health check) to the executives and other stakeholders of the business how we are performing in terms of the number of vehicles purchased, price paid, quantity of cancellations and a variety of other business related metrics Domo is great at providing an automatic oversight as to what is happening in your business, however it's not quite so powerful at answering the question why and how/what could you do to improve business performance