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Benefits and Insights

Why use IBM Cognos Analytics?

Key differentiators & advantages of IBM Cognos Analytics

  • Stay in Control: IBM Cognos is built around data management and data governance features, meaning you have oversight over your data.
  • Flexible Deployment: Cloud-based or on-premise, where you deploy is up to you.
  • Mobile Sharing: Cognos offers a mobile portal for sharing data reports, as well as monitoring analytics.
  • Out-of-the-Box Capabilities: The software comes with numerous preconfigured settings, allowing users to start analyzing almost instantly.
  • Visualization: Automatic recommendation of the best visualizations for particular data templates and styles let you format reports quickly.

Industry Expertise

IBM is over a century old, with a century's worth of experience. They serve customers across the board, with large names such as Microsoft, HP, Cisco, Dell, Intel, Google and Intel appearing on their list of customers.

Key Features

  • Components: Components offer users additional features found outside the core Cognos product. IBM Cognos Framework Manager, IBM Cognos Cube Designer and IBM Cognos Transformer all integrate into Cognos. 
  • Powerful Reporting: The reporting suite is a robust, professional environment, offering users the ability to create detailed charts, graphs, maps, voiceovers and repeat functions. The express mode also simplifies reporting for non-technical users. 
  • Web-based Interface: IBM Cognos is built from the ground up to be a web-based platform, making it accessible on any hardware. 
  • Natural Language-powered AI: With a built-in AI, powered by NLP, you can interrogate your data and receive natural, consistent responses. 
  • Automated Modeling: Automated modeling allows users to verify and combine their data, and assess relationships between separate data points. 

Limitations

Some of the product limitations include:

  • Lacks features such as budgeting and forecasting, profit analysis, strategic planning
  • Data reports take much longer to compile
  • Expensive for start-ups and small organizations
  • Does not support offline mode as it is entirely a web-based system
  • Difficult to deploy, set-up and maintain

IBM Cognos Suite Support

IBM has three ways for a user to get in contact with their support teams; phone, tickets, or training. The company also offers a self-service portal for troubleshooting issues with the software by yourself. If the user can’t troubleshoot the software, they can reach out to IBM through the methods outlined below.

phonePhone: IBM offers a 24/7 support line to answer questions and receive product feedback. Users can call 1-800-IBM-SERV (1-800-426-7378) to receive support.
schoolTraining: Extensive training courses, self-learning and certification courses are offered for IBM Cognos. Trainings are virtual or location based.
local_offerTickets: To submit a support ticket, first determine the impact of the problem on your business, and then gather background information. Then visit the IBM support community. After submitting a ticket, you will assign a severity level to the ticket, from one to four, one being the most critical. For severity one issues, you will be asked to call the Duty Manager at 1-800-IBM-SERV (1-800-426-7378).

Cost of Ownership for IBM Cognos

License/Subscription CostDependent on the type of license – workgroup, standard or enterprise (refer pricing section for more details)
Maintenance Cost
  • Subscription & Support costs are based on a percentage of the license cost (25% of initial license cost)
  • Software Accelerated Value Programs are an incremental charge calculated on a per-case basis, dependent on the specific service that the customer requires. Customers can't purchase Software Accelerated Value Programs without paying standard Subscription & Support cost
Installation/Implementation CostIncluded in license/subscription cost
Customization CostWill vary depending on the functional requirements such as configurable dashboards, complexity of workflows, forms to collect additional data, UI changes, etc.
Data Migration Cost/Change Management/Upfront Switching CostDependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system.
Training Cost
  • Self-service support is available online
  • Native language support consists of live support and unlimited access for all certified IT technical staff within an organization
Recurring/Renewal CostsRenewal fee includes license cost and maintenance fee for the new or next year
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