Zachary Totah

Zachary Totah

As a Market Research Associate at SelectHub, Zachary Totah develops articles for HR, supply chain management, project management, CRM, construction, marketing automation and ERP. He can’t help flavoring his content with personality and creativity. Probably because he’s an author at heart. When not wrestling his latest article into submission, he enjoys spending time with his wife and reading sci-fi/fantasy books. Fun facts: he loves watching Marvel movies, refuses to drink coffee and is an avid Colorado Avalanche fan.

Top Customer Retention Strategies and 8 Ways CRM Helps Execute Them

“Customer retention is the new growth,” according to Adobe CEO Shantanu Narayen. If you want to survive the 21st-century business battlefield, you need to emphasize keeping your current customers. And the heart of accomplishing customer retention is CRM software.

In today’s fiercely competitive landscape, your current customers are the serum shots (a la Marvel) that take your company to superhero level. Without them, your business is nothing more than a scrawny Steve Rogers (pre-Captain America) getting bullied.

Zachary TotahTop Customer Retention Strategies and 8 Ways CRM Helps Execute Them
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How CRM Helps Improve Sales

Whether you’re a Fortune 500 powerhouse or a small business looking to make a mark on your industry, you can benefit from CRM software. To get a clear idea of how valuable a CRM would be for your business, you need to understand how CRM helps improve sales.

Sure, a CRM gives you things like automation and real-time data. But it can do so much more. Companies are recognizing this, and seeing the value in using CRMs well beyond improved efficiency and customer satisfaction.

Zachary TotahHow CRM Helps Improve Sales
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HCM vs HRIS vs HRMS, the Difference Between Them & Does It Really Matter?

When it comes to describing HR software — HCM vs HRIS vs HRMS — it can feel like a situation of “you say po-tay-to, I say po-tah-to.” Analysts, vendors and marketers toss the terms around everywhere you look, and it can be hard to distinguish them.

Such systems have become increasingly complex — and increasingly useful — in recent years. Along the way, however, the industry buzz phrases have created a guessing game. What do the terms really mean or represent? Does each system serve a unique need in HR management? If so, how are they different?

Zachary TotahHCM vs HRIS vs HRMS, the Difference Between Them & Does It Really Matter?
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Your Guide to CRM Lead Management

Running a business today can feel like training for the Marines. Consumer demands have never been higher. We want personalized experiences, answer to questions we haven’t even asked yet, quality products, flawless service … the expectations never end. In order to cope, companies turn to CRM software to help them manage the customer journey. And the first step on that journey is CRM lead management.

Zachary TotahYour Guide to CRM Lead Management
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We Compared Wrike vs Asana — Here’s Who Won

Wrike vs Asana … which of these project management software products wins in a feature-by-feature comparison? That’s the question we asked, and that’s the question we’ll answer for you in this post.

Our analyst team put together an analysis of these two PM systems to help you figure out which one is a better choice for your company.

Zachary TotahWe Compared Wrike vs Asana — Here’s Who Won
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Asana vs Jira: Who is the Winner in 2019?

Welcome to the project management software arena. Today, Asana vs Jira will square off in a showdown to determine which PM tool deserves to stand in the winner’s circle.

With so many project management solutions on the market, finding the right one can feel as daunting as picking the winner of the Kentucky Derby. Our goal with this article is to equip you with the information you need to make an informed decision.

Zachary TotahAsana vs Jira: Who is the Winner in 2019?
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PPM Requirements: What Are the Top Features of Project Portfolio Management Software?

Look anywhere in the corporate environment today and you’ll see projects in the works and underway — or past deadline. With dozens or even hundreds of projects in motion across an organization, the need for project portfolio management has become as necessary as the traffic signals and signs that keep roads from becoming a frenzied mess. Project portfolio management software is the equivalent of those signs and signals. PPM software provides capabilities to optimize resources, manage risk, improve project performance and cut costs while hitting project goals. The first step on that road to more efficient and effective projects across your organization is laying out your PPM requirements.

Zachary TotahPPM Requirements: What Are the Top Features of Project Portfolio Management Software?
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Nail Your HRIS RFP Using Our Free Template and Guide

You’re gazing into a crystal ball, hoping you can tell the future because your company is depending on you. Sound crazy? Maybe, but that’s how selecting HR software can feel sometimes.

In the hyper-competitive HR space, expected to hit $30 billion USD by 2025, picking the best human resource information system (HRIS) can feel like a mystical art. Thankfully, you don’t need to rely on a crystal ball. You have a lot more control over the process than that. One main option is the HRIS RFP.

Zachary TotahNail Your HRIS RFP Using Our Free Template and Guide
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10 LMS Features That Will Boost Your Employee Training ROI

Do you remember the feeling? Walking down the aisle to “Pomp and Circumstance,” receiving your diploma and realizing your arduous college journey was complete. A mountaintop experience for sure. But our education doesn’t stop there. And one of the most important places we continue learning is the company where we work.

That’s why learning management systems — or LMS software — exist. Businesses large and small make use of various LMS features and benefits to provide current and onboarding employees with the training they need to excel in their jobs.

Zachary Totah10 LMS Features That Will Boost Your Employee Training ROI
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Project Management Scope and How to Leverage PM Software

Tiffany has a big task on her plate — plan and oversee the launch of a new website for her client, Bob’s Better Burgers. The thing is, without proper planning, projects are a hard beast to tame. One minute they’re like a well-organized circus routine, with dozens of moving parts blending together and moving in harmony. Then one piece gets out of line and chaos descends.

That’s where using project management software and having project management scope is a life-saver. Want to prep for a project that’s a roaring success? Define the boundaries of the project to get an exact framework for what to include — and not include.

Zachary TotahProject Management Scope and How to Leverage PM Software
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How to Create a Transportation Management System RFP

We take a lot of things in life for granted. One the biggest is how much we depend on transportation management systems (TMS). TMS software enables shipping to happen in a streamlined fashion — which is how things like groceries get to your local supermarket on time.

Because the TMS is a crucial link in the supply chain, it’s important that you choose the right solution for your organization. One tool at your disposal is the transportation management system RFP.

Zachary TotahHow to Create a Transportation Management System RFP
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Construction Management Trends: The Tech Landscape for 2019 and Beyond

“To boldly go where no one has gone before.” That famous line from Star Trek about venturing into new territory happens to be a fitting description of the changes moving through the construction industry, particularly when it comes to construction management trends as it relates to the overall landscape and construction management software.

Zachary TotahConstruction Management Trends: The Tech Landscape for 2019 and Beyond
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10 Project Management Software Features That’ll Make Your Life Easier

Have you looked in the mirror lately and said to yourself, “I wish my life were more difficult”? I’m no fortune teller, but I’m willing to bet that thought isn’t even on your radar. Heck, it’s probably not even in the same universe as you are. If you’re a project manager, life’s stressed and frazzled enough. Which is why you need project management software features that will ease the burden and bring some order to the chaos.

Zachary Totah10 Project Management Software Features That’ll Make Your Life Easier
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20 HRIS Questions You Should Ask Before Choosing a New System

According to American astronomer Carl Sagan, “There is no such thing as a dumb question.” Whether you agree or disagree (because let’s be honest, we’ve all heard some pretty lame questions at one point or another), the underlying point is worth remembering. Especially when it comes to HRIS questions you should be asking when choosing HR software.

Zachary Totah20 HRIS Questions You Should Ask Before Choosing a New System
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The Best SME Accounting Software

Imagine what would happen to your business if you woke up one day, started running through your balance sheet and discovered huge discrepancies. (Houston, we have a problem.) Accounting is a fundamental part of running a successful business, and accounting software for SMEs — small and medium-sized enterprises — can often mean the difference between business bang or bust. Use the right SME accounting software and everything runs like a well-oiled machine. Choose the wrong one, and you’ll break the bank — literally.

Zachary TotahThe Best SME Accounting Software
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