Gabriel Gheorghiu


Founder and principal analyst at Questions Consulting, with a background in business management and 15 years experience in enterprise software.

Human Capital Management (HCM) – Resource or Asset?

The human mind is our fundamental resource. – John F. Kennedy

The distinction between Human Capital Management (HCM) and Human Resource Management (HRM) isn’t always extremely clear in core human resource literature. This also isn’t surprising. While many analysts would argue that the two disciplines are quite different, there are sufficient common elements and interdependencies that contribute to a flattening of the differences and, in some instances, the use of the terms interchangeably.  So a short discussion of the differences and similarities may contribute to a better understanding of HCM in its proper context.

Gabriel GheorghiuHuman Capital Management (HCM) – Resource or Asset?
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Challenges and Benefits of a Post-Merger ERP Integration

Mergers and acquisitions (M&A) have become a key strategic action for many companies attempting to mitigate the uncertainties of the global economy of the last several years. However, from an operational perspective, they can present serious challenges to the surviving organization after the merger. This point is supported by numerous industry surveys that confirm that, on average, 75% of acquisitions are negatively impacted by low performance results post-merger.

Gabriel GheorghiuChallenges and Benefits of a Post-Merger ERP Integration
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Virtual Reality: A Game Changer for Field Service Management

Field Service Management (FSM) refers, quite literally, to the management of a company’s resources when they’re off-premise, either en route to, or on-site at, a client’s project location. Today, FSM is employed by numerous industries whose business activities require the deployment of mobile agents or contractors for work assignments in the field. A sampling of the great diversity of industries that rely on FSM to manage their resources are given below, but this is a very limited representation:

Gabriel GheorghiuVirtual Reality: A Game Changer for Field Service Management
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Employee Offboarding: The Technical and The Interpersonal

Employee offboarding (also known as employee exit management) is a term used to describe the process in which an employee leaves a company that he/she previously worked for. It lays out the formal process that surrounds an employee’s exit from an organization, whether it be from voluntary resignation, layoff or termination.

Gabriel GheorghiuEmployee Offboarding: The Technical and The Interpersonal
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Experience API or xAPI or Tin Can API?

What is API?  Application Programming Interface (API) is defined as “a set of subroutine definitions, protocols and tools for building application software.” In simpler terms, an API is essentially a language that enables different pieces of software to talk to each other. APIs also make it possible to move information from one program to another — for example, if you cut or copy something from Gmail, you can paste it into a Microsoft Word document.

Gabriel GheorghiuExperience API or xAPI or Tin Can API?
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The Future of ERP Starts with Industry 4.0

The common impression that many have of enterprise resource planning (ERP) is based on the early functions of the systems. For example, an early function included manufacturing resource planning, which was designed to tackle a specific business process such as managing the mass production of standardized goods on assembly lines.

Gabriel GheorghiuThe Future of ERP Starts with Industry 4.0
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Real Estate CRM: How It’s Changing the Future of Brokerage Operations

If you think of customer relationship management (CRM) as a business approach in which interaction with your current and potential customer base is critical for success, then real estate CRM is currently positioned as an indispensable and strategic tool for agents and brokerages alike. Essentially, CRM packages can be divided into two types: those specifically designed for your industry, and general-purpose CRM packages that offer customization and integration features. The question is: how is real estate CRM different from regular CRM? And is it worth it to invest in a real estate-specific CRM?

Gabriel GheorghiuReal Estate CRM: How It’s Changing the Future of Brokerage Operations
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The CRM Buyer’s Profile for SMBs

Customer relationship management (CRM) software is a comprehensive approach to managing a company’s all-important interactions with current and potential customers. All companies — big and small, multinational or mom-and-pop-shop — have to gain an understanding of customer behavior in order to improve business relationships and drive sales growth. The degree of engagement and the resources that a company directs to this business objective may differ from one company to another, but the fundamental fact is that all companies need to address this issue in order to survive.

Gabriel GheorghiuThe CRM Buyer’s Profile for SMBs
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Software Selection Guidelines for Companies in Business Growth Cycles

Based on a recent research study conducted by SelectHub, we have extracted some discussion points that exhibit characteristic customer behavior during the research phase of a software selection process. While it’s difficult to speak of “characteristic customer behavior” given the unpredictability built into customers/human beings, we have nonetheless grouped together customers’ similar areas of concern and presented the customer response with our corresponding best practice recommendations.

Gabriel GheorghiuSoftware Selection Guidelines for Companies in Business Growth Cycles
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